All I can say is WOW.... co-workers just picked up food from this store less than an hour ago. This store accidentally gave me grilled chicken nuggets instead of regular chicken nuggets. No big deal... right? Just call up this store and let them know so you can get the right food that we paid for. After I tried explaining my situation on the phone and that I received the wrong food, they hung up in the middle of me talking. In no way was I being rude or disrespectful, I just wanted to eat what I ordered during my work day. Pathetic, you smear the Chic-Fil-A brand. F for customer service. Edit: Also, it's funny how you guys answered the phone with "It's a great day in..." I didn't realize we were greeting our customers with Nikki Haley's slogan (It's a great day in South Carolina), a republican congress woman. VERY original guys and really weird.. read more

EVERY TIME I go to this location and get a chicken salad, the chicken is always cold. And by cold I mean damn near FROZEN. If I'm not mistaken, the chicken is supposed to be warm regardless. Every other place I get chicken salad from, the chicken is ALWAYS hot. So... I'm confused as to why my chicken is always cold. read more

Wow they've fixed the drive-thru issue and now have a meal delivery zone. And now outdoor seating ^^

This location is always super friendly, polite, and fast! My order is always right, and their mobile app is easy, and I rack up rewards & free food! read more

This was my first time at a Chick-fil-A drive thru and wasn't aware of the high standards the company sets for their restaurants, so needless to say I was blown away by the quality of service at this location. I was greeted by a sweet employee outside that took my order as a means to assist the electronic drive thru machine. She directed traffic and managed to keep 2 separate lines of cars in line during a lunch rush. At the pick up window I was again greeted by kind employees who were quick to help each other and get the line moving. I was out in about 5 minutes. Judging by the amount of cars there I anticipated being there for 20 minutes. Once again, great job. Oh and the chicken was great too! read more

This review pains me to write. My beloved Chick-Fil-A, a franchise I frequent at least twice a week during my travels, is typically the fastest, most courteous group, but this location is so poorly managed, ANY other fast food group in the area is better than this location. Every time I've been to this location, I've waited over 4 minutes to get my meal, and I might as well be a ghost to the staff. They don't even acknowledge my existence when I'm in line ready to order. The chicken is consistently dry, and the fries aren't that fresh. Basically, this CFA is everything every other franchise is NOT. read more

Absolutely can not leave the Rivergate area without stopping for a bite at this Chick-fil-A. Employees are always very friendly and polite. Food always fresh and hot. My menu item changes depending on my mood but the service is always the same. EXCELLENT read more

My family and I LOVE Chick-fil-A. We eat there 1-2x per week and stop there on road trips 99% of the time. Chick-fil-A's are almost universally amazing. But this Rivergate location is the exception. They are so slow in the drivethru that they make Wendy's look fast. Food quality is below the norm. Orders are sometime incorrect. It's a 100% average fast food experience. I'm overall bewildered by two main things: 1) How the owners/managers can take a proven model in these restaurants and stray so badly from their standard of excellence and 2) How corporate hasn't intervened. Mr. Cathy, PLEASE FIX MY LOCAL CHICK-FIL-A!!! read more

They keep allowing the wrong delivery driver to take the orders. If you order through Uber Eats, Postmates, or anything like that, DO NOT ORDER HERE. You will just be hungry and mad after waiting an hour on your food that will never come. Oh, and the managers don't fix the order. They just say that it's the delivery app's fault. I guess the honors system is reliable enough for them. Trash. read more

This Chick-fil-a has excellent customer service. The drive thru line is usually backed up but you can always walk in and have a much quicker transaction. The exceptional employees are the ones walking around asking you if you need anything, giving refills, and taking trash/trays. Super sweet folks. It's worth the inside dining experience- eat your food fresh, get a refill, and get treated respectfully. read more

Rude customer service, they had an attitude the whole time, and got my order wrong. Never again

Horrible experience!!! Won't ever return since I'm not welcomed. And to make it worse the manager is the one that treated me and another companion in an ugly manner. I even called the chick-fil-a hotline to tell them about my experience. Of course at first they acted as though they cared and informed the manager to call me. The manager would call at times that i told her i wasn't available, to just say she called. And whenever i would call back she suddenly wasn't available. I thought chick-fil-a put customer service first, but boy was i wrong. read more

Lover of Chick-fil-A! Known to visit at least once or twice a week. Lately (as in the past couple of months) there's a difference. My go to is the spicy chicken sandwich combo. The chicken now has a chewiness (slight toughness)to it leaving it less desirable. I've tried giving the Chick-fil-A several tries (not wanting to give up on my favorite place) but each time it's the same result. The frys are now typically served half fresh on top and beneath are the older smaller ends of pieces to fill up the remaining portion of the box. I've given this plenty of time to be corrected as well and yet dissatisfied. read more

I haven't been to this Chick-fil-A before but had great service...plenty of "my pleasure sirs" and "thank you sirs" along the way. Exactly what you expect at every Chick-fil-A. read more

Horrible rude service. Not Christian like at all. I'm homeless and have gift cards people give me and no vehical. They wouldn't let me walk in or walk through drive thru. Then told me I had to order online for delivery fir a gift card when I told them I had no address to send it to they got mad and screamed at me. I also came with cash the next day they refused to take my cash for what reason I dont know . I just know because I didn't have a car they wouldn't serve me because I couldnt walk thru drive thru but again nobody can walk inside read more

This particular chick-fil-a pre wraps there chicken breakfast burritos. The wrapping even had a piece of scotch tap on it. All of this to say if you order a breakfast burrito here be prepared to eat a soggy, lumpy, seamed log. Very disappointed. read more

Conveniently located near Rivergate Mall (on the side past Target), it was no different from any other Chick fil A I've visited. There was a line wrapped around the building, so we opted to go inside. Service was fast and friendly. I even ran into someone from high school. Food was good and glad to see that our order was correct after we got to our destination. read more

Decent staff but found a hair in the chicken minis... plus the chicken didn't seem cooked all the way through. read more

Chick-fil-A - In the chicken minis.... yikes... - Fast Food Near Me - Madison, Tennessee

WORST CHIK FIL A IVE EVER BEEN TO! They were rude vet very rude and sloooowwww they messed up on our counts on all our nugget orders every one of them had 1 less nugget in it... it was dirty... and mostly just rude. I couldn't believe it I have never been to a bad chik fil a until now read more

my bf and i ate y'alls food a few hours ago and are now feeling sick. additionally, yall forgot the sauces and put american cheese rather than pepper jack on the spicy deluxe sandwich. the fries were not salted enough. giving 2 stars because i actually enjoy the food when done right. read more

Went here because I heard it was great and fast. I went to wash my hands and a employee from the kitchen was in there taking a #2 and got out rinsed his hands off with no soap then picked his nose. Eewww I watch him walk into the kitchen area and start making food. I will never eat here ever that was nasty as hell. read more

Food was good as always but the people were better, Joann was awesome as she came around multiple times asking me and the people around me if we needed anything, she was extremely nice and kind hearted. This Chick-fil-A is the perfect place to dine in and enjoy and quick, fast meal. read more

I love ChicFilA, I have never had a bad experience here. The staff is nice and prompt with my order. The food is good but at times pricey for fast food, but the portions are bigger than a lot of places. I wish they had more coupons! I would come more often for sure. read more

One star only because I cannot give 0. A 25 minute wait, with no apology even after I expressed my concern, cashier took on an attitude because "I" was upset and simply passed me my food without a "I'm sorry about your wait" "thank you" "have a great a day". I am a Chick Fil A red member and I will NEVER patronize this location EVER again! Highly disappointed. read more

Great service! Genuine kindness, excellent seating, and tremendous grilled nuggets! I had to order it twice because it was so delicious. Tremendous store! read more

The absolute worst service and food I have ever received at any of their locations. How hard is it to not put pickles onto a chicken sandwich and to not use ice when someone says they would like to drink with no ice because they recently had dental work done. I went back took the items inside and was told that I must be wrong that everything was made the way I ordered it even the outside packaging said no pickles yet I showed them the sandwich with pickles on it and the young lady at the counter insinuated that I must've put pickles on there myself. I have never been more disrespected and treated so rudely and badly. I definitely will not be going back to this or any other location of this restaurant chain. If they're going to insinuate that I lied and then put something on to the food that I asked them not to put onto it, then I can take my business elsewhere. There are plenty other restaurant chains that have chicken sandwiches read more

This place sucks. Got the order wrong and the food wasn't up to par. Also the tables were very dirty. However the only reason this gets 2 stars is because a worker complimented my hair. read more

I love chik fil a but this location is just too slow. The food is great. Very polite staff. Only problem is the speed of service.

I had heard this place was great but I don't see it. I asked for no pickles and it was loaded up with them, they had no sauces for sandwiches (said they were out), the soda was flat and staff a bit indifferent and rude. Def never going back. read more

Service is always phenomenal, both inside & at the window. Food is always perfect & I've never had a wrong order. The unfortunate downside is the line that's always wrapping around the building for the drive through. I work at Target & I always wanna go here out of convenience, price & quality. But I can't fit the time it takes to go through the line into a 30 minute break having to drive there & back then eat comfortably. read more

I came there this mor nong and usually I have impeccable service. Today the drive thru was incredibly slow and an item was left out of my bag. I came back went inside to the lobby that had no one waiting but the drive thru was backed up and the girl proceeds to hand me a sandwich without a bag. I asked for a bag then her manager questions her about my missing item although she has my receipt. From drive thru in line to finish, it took me from 914 to 940. The food was good which is why I gave 2 stars instead of 1. read more

Asked about prices for a party platter in the drive thru and was told that information was only available via the manager and inside. Employee unwilling to ask manager and check for me. First bad experience with a CFA. Quite a bit of attitude from the CFA employee read more

The traffic situation is bad People going wrong way or in the wrong line. I got a medium fries and the box was half full I also got the grilled chicken It was terrible Will not stop at this chick-fil-A again read more

Customer service is above and beyond! Went through the drive thru and they missed an item on my order. When I called and let them know, the Owner was going to drive the item out to my house and hand deliver it! I can't give enough praise to a business that apologizes, and is willing to go so far out of their way to make things right. We all make mistakes, but it's what we do after the mistake that shows true character. Thank you Chick-Fil-A! Customer for life! read more

So have you ever gone to a fast food place and been absolutely blown away by customer service? I didn't think so. Step foot into this chick-fil-a and you'll leave with that very feeling. And I'm talking this location more so than others. I walk into this chick-fil-a, where I haven't been in about 8 months. I place order, give name and pay. Turn around to grab a straw and instead of calling my name to walk 4 steps back up to the counter (bc I could do that you know) to get my order, someone walks out with my food on a tray, addresses me by name and asks where I'd like to sit. I think to myself, ha... I remember this. I smile, take my tray and find a seat on my own. During my meal someone stops by to ask if I have everything I need. 3 or so minutes later same person walks up and asks if I'd like a refill. Takes my cup without the top and gets me a refill. He brings the drink back and notices I've devoured my spicy chicken sandwich and fries meal, hands me my drink and takes my tray to the trash and dumps it. This is standard practice at this Rivergate location (every single time I've been there). Is there such thing as a 5 star fast food restaurant? If so, this chick-fil-a qualifies hands down. Some people/places just get it, as far as customer service. I wish everyone did. read more

Great food and service. Things are always hot and fresh. Very clean. The only bad thing is the heavy traffic on Gallatin Road near the mall. Very good overall. read more

This chick-fil-a is fast, incredibly kind, and have amazing customer service. Today my friend and I were pulling into the drive through and some lady cuts the line. After a back and forth between the bitch that cut us and everyone behind us off and the manager the bitch ended up leaving. It was refreshing to see Chick-fil-a stand their ground and make that bitch go around and wait like everyone else. Then once we made it to where we can order they were very apologetic and even when we came to the window they were still very apologetic. Thank you Chick-fil-a for not bowing down to some selfish cunt that couldn't wait inline. read more