Extremely disappointing and unprofessional experience I recently went to this Chick-fil-A to pick up an Uber order, and unfortunately, the way I was treated by two employees was completely unacceptable. I understand that issues with delivery orders can happen. I have no problem being told that there is an issue or that the restaurant cannot assist me. What I do have a problem with is being mocked and laughed at instead of being treated with basic professionalism and respect. The larger red-haired employee and an older woman with gray hair and glasses made comments about me while I was there, including "Uber girl is back," followed by laughing and saying, "Yeah, tell her we can't help her." I was extremely uncomfortable and felt singled out and bullied. I was simply there trying to do my job and pick up an order. There was absolutely no reason for employees to make me the subject of jokes rather than professionally explaining the situation. I hope management takes this type of behavior seriously. Employees represent the business, and customers and delivery drivers deserve to be treated respectfully regardless of the situation. I also want to point out that employees never know who they are dealing with or the reach that person may have. I have significant social media following, and experiences like this can easily be shared with a much larger audience. I'm not saying that as a threat--I'm saying it because businesses should understand how important every customer interaction is. read more

Usually Chick-fil-a get great reviews from me, but unfortunately this go around at this location wasn't pleasant. My wife and I sat and ordered from the mobile app as we normally do. The food was good and served hot and fresh. However, the service wasn't the STANDARD of the Chick-fil-a Brand. Two young ladies refreshed drinks at 4 other tables near us, but no one ever approached our table. So my wife go to the counter and stand off to the side of the counter where you normally would get refills. She literally stood there about 5 mins with no one approaching her. There was only 2 people in line and 4 working behind the counter. So my wife decided to get in the line for a refill. When she got to the register and asked for a refill, the first thing the cashier say to her is "Are You Dining In?" So my wife had to prove to her that we were sitting at the table adjacent to the counter. Then young lady who was taking orders told my wife, "For future reference, if you stand at the end of the counter, someone would refresh your beverage." So my wife responded and said "I did but no one came to assist me." This entire experience was spoiled by the unprofessional attitude of one cashier. But at least the food held up to THE BRAND NAME.. read more

Chick-fil-A - The cashier - Fast Food Near Me - Lexington, South Carolina

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Mobile thru orders take longer than drive thru. Disappointed every time I come to this location.

The food is delicious, as always. And Charles is the sweetest man! He is the helper who refreshed our beverages, cleared our food, talk to and played with our young son. Another customer even walked in and said they came because they knew he would be there and he is so wonderful. Definitely will be coming here more regularly after the wonderful experience. read more

Food was fine after paying twice and going through the line twice. I ordered, paid and waited in the long drive through I received my milk shakes was told to pull up and wait. After 8 minutes of sitting with no food and horns honking I went back through the drive through. I am crippled so going in wasn't an option. I waited in line again 41 minutes and ordered again. I finally got my order. Total. $ 52 for 3 sandwiches and 2 milkshakes. The manager did give me 3 gift cards for deserts that I threw away I will never go back to this location. I DO NO RECOMMEND!!!!! read more

People love Chick-fil-A and I get it. However, maybe I'm simply jaded from all the fantastic restaurants we have in NYC to ever think that a fast food shop is the end all be all to my food dreams. What I will say is that this location has tremendous lines everyday during lunch and somehow effectively guides all patrons through the process relatively quickly. Quality of the food is just as you expect, so I guess you get what you asked for. read more

Chick-fil-A - ows a variety of food items - Fast Food Near Me - Lexington, South Carolina

Chick-fil-A for life, with their gluten-free fries and grilled chicken I am always down. They are very accommodating as well as very friendly. We love that they are closed on Sundays and are a Christian restaurant. I have not been to a chuck-fil-A that I do not like!!!!!!! read more

this CFA can't get an order right. Every time we go, they forget something, miss something, or get it completely wrong. Today I ordered 2 things and they still managed to get 1 wrong. Not to mention the operator is stingy. He could learn a thing or 2 from other CFAs. read more

Just wondering when the Downsizing of Portions, namely Chicken nuggets . . Just tiny pieces no uniformity at all . . will end . . I know Mr Owner you are Making $$$$ Also the biscuits, hash browns & Sausage are bit smaller read more

Chick-fil-A - SEChz biscuit / hash browns Sausage, Egg, & Cheese Biscuit Meal - Fast Food Near Me - Lexington, South Carolina

It is Chick-fil-A, how do you go wrong? How do you not give a five star review? The only negative thing that I could possibly come up with. It's sadly not a stretch, but they are very expensive for "fast food". I will also add that their lemonade is the best hands-down. Don't care where you go, you buy it from or if you made it yourself. I will say that I am not a fan of the waffle fries and wish that they could do better on their french fries. But like I said, in the beginning it is Chick-fil-A so it's hard to go wrong. read more

Chick-fil-A on Sunset Boulevard in Lexington is a well managed Chick-fil-A that has everything that you expect and much more. The staff here is very friendly and accommodating to make sure that you have everything that you need for the best meal. read more

Chick-fil-A - Chick-fil-A - Fast Food Near Me - Lexington, South Carolina

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Wonderful service great food love my pleasure great ambiance can't wait to return. Friendly staff

Chickfila is a wonderful restaurant, kind staff, and delicious food! Although , my sons and I always smell a weird smell around the kitchen / cash register area. It smells like dirty armpits and sweat. It makes me want to vomit everytime I go in there. We've brought it to management's attention, but they said that they did not smell it, and that it's probably the stuff they use to clean the drink machine. Other locations do not have this smell. Please, Mr. Tucker, fix this. read more

Chick-fil-A - The biscuit after removing the wrapper, falling apart. - Fast Food Near Me - Lexington, South Carolina

The service of the building was absolutely splendid! There was just one young lady that really irked me.. The one named Kelly was extremely rude to me and her own coworkers. I do not feel as if she is fit to work alongside the rest of the respectful crew that chick fil a strives to have. Awful service and attitude. read more

Love their food! Haven't had issues with attitudes or speed like others from this location (even with the new drive-thru). I do think their drive-thru could have been a little more well thought out because once you're in, YOU'RE IN lol but... hindsight, right? Don't get hung up on the little things like that. It hasn't caused any issues so far for me even when they're super busy. They make sure to speed things along regardless.... It doesn't seem to impact the delicious God-sent chicken that's for sure. read more

These people saw i paid for my pick up order and act like they ain't wanna give me my food so. i had to buy it again and i want my money back read more

This is by far the slowest operating chicfila I have encountered. Management needs to send down some employees to the Summerville location. They have a well oiled machine. Waited 30 mins for my breakfast that they tried to not give me and it wasn't because of the line. It was because of the operation. I would expect this from Zaxby's but not such a reputable food service chain. Did not even bother moving cars up when they were having issues at the window... I'm just so shocked for a Saturday morning how poorly that was ran. Where is management? read more

I 've been going to this location since 2011, and I swear I never had a single issue until the last six months. My last SIX orders have been completely missing portions of my meal or straight up wrong. The first three times, I didn't whine or complain because everyone has their off days, but now I realize it's not off days. I've asked for extra pickles and gotten no pickles, twice my side of Mac and cheese has been missing entirely, tonight I got my extra pickles...and a second container of pickles instead of Mac and cheese, I've gotten a spicy chicken sandwich in a regular deluxe sandwich labeled box instead of a regular deluxe sandwich, gotten the wrong drink, and regular nuggets instead of grilled nuggets. I've tried to call and get a refund since I place my order on the app to ensure my order isn't put in wrong, but the phone goes unanswered and if you leave a message no one calls back. I got ahold of them once via Facebook message, but it's absolutely insane that I have to resort to that form of communication in order to get my order refunded. I'm so far beyond over it, I just won't come to this location anymore. I know, I know, so many first world problems...but half the reason I frequent CFA is because I was always certain my order was correct. McDonalds gets orders right more often than this Chick Fil A. I don't know what caused them to take a huge nosedive in consistency and accuracy, but it's a bummer and I'm done wasting money here. Red Bank, Sunset Blvd at I-20, and West Columbia locations are out of the way, but worth it to get significantly better service. read more

Chick-fil-A - I thought since I saw the red container it meant they finally remembered my Mac and cheese. Nope. Two containers of pickles. - Fast Food Near Me - Lexington, South Carolina

Would never know it's a new location. Friendly employees, fast service and great food!

Or the worst, not the best. Their main downfall is they don't have a military discount. Not all chic fil a chains do but most do. Even 10% would mean something. I guess the owner of this particular franchise location hates veterans. read more

Stopped here on the way to the beach. You get the quality food Chick-fil-A always delivers. The only thing that sucked was that they completely closed down the dining room for Covid, which made for a strange pickup process. It also sucked cuz we couldn't use the restrooms either. Still good food though. read more

Great service. Fast and delicious. They have added a new item since we have been there last. Now serving potato rounds. My son said they were good. (there were none left!) Always a good breakfast... read more

Chick-fil-A - Fast Food Near Me - Lexington, South Carolina

I personally think Chick-fil-a gets it right way more than they get it wrong, but DO NOT GO HERE! Do not waste your time at this location. If anyone has ever had their Market Salad, it is amazing, but only with the Apple Cider Vinaigrette dressing. So last night, after picking up kids, my wife hit the drive thru and then came home. Once opening the bag ( yes, she could have checked it before leaving the drive thru but Chick-fil-a makes so few mistakes that no one thinks to check) my wife realized the dressing was left out of the bag. At that point she said she didn't even want the salad without the dressing. Neither my wife nor I wanted to spend another 20 minutes driving back and forth to the restaurant after finally making it home for the evening. I proceeded to call that location and no one answered the phone. I called about 8:10pm after checking that they closed at 9pm. I left a voicemail to see what they would be willing to do. It's a $10 salad. Lol I decided to call back about 5 minutes later and again got the voicemail. Today, about 2pm, I called and was able to talk to Kim who said she was one of the managers. After explaining the situation, I asked if they could comp my wife a salad for the next time she goes there to which she said "we cannot". She explained that the dressing was free so there was nothing to comp. I asked who else I could talk to bc at this point I was in disbelief. The salad literally cost like $2 if that. After being sent to one of the Directors there she followed suit with Kim and said there was nothing to do bc the dressing is free. I explained that the ONLY reason my wife gets the salad is bc of the dressing. I also said that we literally go there all the time and I also go to the one near my work several times a week. We literally spend $250 + a month there and asked if there was an allowance for customer satisfaction. To which she said she couldn't do anything. I'm not sure who owns this business, but Chick-fil-a must no longer value their customer's satisfaction. read more

Love this location. Food is always really good and I've never had any issues. Thank you!

Tonight we went to Chick-fil-A and it will be a long time before we return! This is a place we have gone to a lot in the past but it seems that they are not up to what they have done in the past. Our normal order is simple. A couple of sandwiches, waffle fries, and chocolate shakes. Lately the fries are never hot and we have to pull up to wait for something which should never happen! Tonight we had to wait on the chocolate shakes which turned out to be more like chocolate milk and not very good chocolate milk at that! It wasn't very cold and way too much chocolate. Like someone just didn't care about what they were doing when they made them. The other thing, and this really surprised me, was the way the staff seemed to lack the normal attitude they normally have at ChickFillet. It was like none of them just "gave a crap!" Well, there are many other places in Lexington and the surrounding area where we can go to eat and spend our money if we want fast food. Think we will give ChickFillet a break for quite some time. read more

This place has gone down hill in a hurry. Cold food, crabby staff and not very clean. I realize it's a busy location, but I don't remember it being so dirty/messy. I hope this place can get back on track. read more

The food is good but the drive thru is not. The lane isn't marked and there are cars parked in the middle. The signs aren't clear where to go. What a bad design read more

Rude. Dirty. Put simply the worst Chick-fil-A in town. Nothing like picking up a mobile order that has been sitting next to cleaning chemicals. read more

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Great food and always top service. With fast food places having difficulty finding people to work these days, Chik-fil-A always seems to have polite and helpful employees. The drive thru moves faster than most. read more

This is a solid Chick-fil-A location. I've visited here a few times now for lunch, it's down the street from where I work. It's pretty busy at lunch time but I usually go in and the line moves pretty quickly. The staff is very friendly and helpful, like most Chick-fil-A locations. I usually get the chicken sandwich meal and every time the sandwich and fries have been hot and fresh. They also have amazing sweet tea, its the perfect amount of sweetness. I love that they have the pellet ice, for anyone who is weird about their ice like me! You can't go wrong with this Chick-fil-A! read more

Chick-fil-A - Fast Food Near Me - Lexington, South Carolina

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No better customer service ANYWHERE. I love these folks so much. My usual order is a chicken sandwich with cheese and waffle fries. A cookies and cream milkshake if I'm feeling frisky. The food is invariably exquisite, and they never get my order wrong. The new building is huge and clean. Never change Chick-Fil-A. read more

I usually go there about once a week, and I have never had any issues. The food is exquisite, and the service is unparalleled. Some may complain about the drive thru, but it is very easy for one to become accustomed to after a few times. There aren't many restaurants that I am willing to drive twenty minutes across town for, but chicken nuggets have always been there for me when no one else was. Never in my life have I had any issues with getting the wrong food, and they even accommodate me when I forget how much money I have left on my endless stack of Chick Fil A gift cards. Even yesterday when I came at lunch time and I was sure I would spend at least twenty minutes in the drive through, they were very professional and efficient with the way they handled traffic. Have a blessed day, and eat more chicken. read more

The staff is always so nice! Line moves pretty fast and it's easier to get in this Chick-fil-A than it is most! They do leave things off our orders occasionally, but mistakes happen. read more

CFA, I know the business isn't that hard up that you can't spare extra bags for the food. All of the food was piled inside one of your small paper bags & it tore before I could even put it on seat & I know the window server had to have noticed. Well with the several miles I had to travel, of course all the fries spilled out btw seat & window. REALLY good customer service!! read more

I am really disappointed because they were supposed to be open at the beginning of the year and they're STILL not open in the end of FEBRUARY and I am HUNGRY and angry read more

Fast and friendly. It's gods sandwich maker what more do you need to know? The customer service will leave you with a smile.

Best Chic-Fil-A around this area. Very polite staff. The parking lot and drive thru is a maze!

Consistently perfect. Chick-fil-a is the only fast food I eat and this location is a big reason why. read more

Chick-fil-A - The line for dinner tonight. Yes, Lexington loves their Chick-Fil-A. - Fast Food Near Me - Lexington, South Carolina

Good food, good service. Nice people. I would give it 5 stars except getting in and out is a disaster! Just not sure what they can do about it, though... read more

The service is absolutely the worst I have ever encountered a Chick-fil-A that could never seem to get your order correct or timely. Two years later I thought I would give them another try. Last week I ordered my online breakfast and received a notification stating I needed to be in line by 10:45 am, and that when well. This week ordered online and in line before 10:45 am and I was told I needed to be in line before 10:30 am and my order was no longer available. So I'm certainly DONE with this location. Chick-fil-A's been doing this long enough to know what to do and how to get it done. read more