So it's your basic Chik-fil-A. I'm not going to go into detail describing it, you know what to expect. Everything here was great, blah, blah, blah. What I really want to talk about is THE BATHROOM! You guys, this was the cleanest, calmest and most considerate fast food bathroom I've ever been to. I'm not kidding, I wanted to bring my husband in to experience the high level of customer service. There was an entire shelf dedicated to lady comfort. One basket of nursing pads and disinfectant. Another shelf with tissue (the good kind). The next shelf had a basket filled with pads and tampons (of varying absorbency) and finally a basket of diapers. Diapers people! They were stored in a ziplock bag for maximum cleanliness. I know this is just a fast food place but this effort to go above and beyond warmed the cockles of my heart. read more

I've been to many a Chick Fil A, but what happens at this location I've NEVER seen at any of their other stores. A woman who took my order in the drive thru stopped taking my order mid sentence to yell at her coworker that she liked the song that was playing in the car that was next to mine. I was also alerted that there would be no fries tonight as they were out. I was frustrated and left. I came back the next evening and, to my surprise, there was only one lane open. I was told that it was to help make closing easier. How does having one drive thru lane closed affect the speed of closing? Anyway I place my order and am let known that, again, there will be no fries this evening as they are out again. I'm frustrated again at this point and say "Wow, two nights in a row no fries". And the gentleman taking more order says "Yeah, you gotta get here earlier if you want some fries". I've NEVER been to a CFA that didn't have fries and I've NEVER been spoken to by an employee at a CFA the way that I have been when I come to this location. It's so bad that it honestly has changed my opinions on Chick Fil A as a whole. I get worried going to other locations that it'll be as bad as this one. read more

Grilled chicken nuggets are incredible! And Weight Watcher Friendly!! The staff is friendly than any other fast food chain!

Friendly employees, good food and reasonably quick even though we had a large order. Satisfied customer.

Everything was absolutely amazing from food to service and speed! Looooovve chic fila

Dirtiest Chick fil a I have ever been to. It is my fa favorite restaurant while traveling mostly because of the atmosphere and the staff. But I will never stop here again. Ladies bathroom was filthy, you wonder near the kitchen is like. Also order was wrong. read more

Food always tastes great. Order is correct every time. I have only used the drive thru and it gets very congested and busy around lunch time but they move pretty quickly considering. read more

This location rocks with courteous team members! The service is pretty quick and the food is always accurate

I love ittt, food yes, service great. EAT HERE IF U DRIVE PAST, worthy itt.. Love the atmosphere was goodd 5 stars, mmmm.

The food is excellent and the place has good vibes, but lately, the service has been slow during at nights after ordering on their app.

Wonderful customer service every time I go. Always got the right order. Always have my extras. Recommend this place

Service is amazing but waited 40 mins stuck in the line after ordering and food tastes great but since when do they put entire pieces of chicken uncut on a Cobb salad read more

Chick-fil-A - Cobb salad - Fast Food Near Me - Lake Charles, Louisiana

Chick-fil-a what the heck?!? This used to be one of the best fast food restaurant here in Lake Charles. Your employees were wonderful and sweet, they even knew us by name and order (as sad as that is) Now we wait 20-30 minutes in the drive thru with no explanation or apologies. I employ a large amount of people so I understand the issues getting good help and some of that is understandable. The managers and expeditors are your key positions and they are standing around talking while employees struggle. You make chicken, that's your thing, why 20 minutes? If the other foods are too much to handle stop making them. I used to eat here two or three times a week, now I only take my wife about once a month and we get frustrated every time. And what happened to "my pleasure"? "You've got to sort your priorities ". read more

Ordered delivery to Golden Nugget and everything is surcharged, which is expected. But that along with the delivery fee and these "large" fries is ridiculous. read more

Chick-fil-A - Half filled large fries... - Fast Food Near Me - Lake Charles, Louisiana

I could honestly say, I have never been so disappointed at any Chick-fil-A like this before. First of all, my mobile order was confirmed. I Confirmed I was at the correct location. I also checked into the app. It confirmed for me to proceed to the drive- thru. I Check in with the employee thru drive thru. Then she followed me to let me know my card declined. She kindly let me know that's she would let them know at the window I would be paying with Apple Pay. Then the employee guy came to my window really upset and annoyed that my card was declined he said. In a mad and upset voice. He did not even let me explain he keep talking . So I waved my phone showing him my wallet on my phone. That's was the way I was going to pay. He then grab my phone out of my hand really mad and rude. He took it to the drive thru window. When he came back I swear he wanted to throw it at me. I even had the respect to say thank you. And he rolled he's eyes and rudely shoved the phone back to me. I don't know if he was not notified that I was paying at the window. But honestly I think he was more mad that he had to walk to get the apple payment and walk back. I never had anything to complain about ever. I just think that people should not be treated this way, because of a decline payment. I hope this doesn't happen to anyone. Because it's so embarrassing and sad that I wasn't even able to explain anything. He just grab my phone and walk away with it. Happy to say that there is cameras always recording. read more

Food is excellent as always. I had a big order and it was all correct. And the wait time was reasonable. I luv chick Fila !!!!

I just started returning to this location. About a year ago, I ordered a delivery order. The delivery driver made me very uncomfortable when delivering the food, but I just brushed it off. Until the delivery driver began texting me on his personal phone!!! He sat in front of my house for about 30 minutes. I decided to give them another chance after about 7 months, hoping he might not work there anymore. But quickly, more issues arise. Wish I could give 0 stars. I always get the breakfast burritos, and pay extra to have chicken & sausage. However, I never receive both. The salsa that is included with the burrito is never in the bag. Even in the drive thru, I request a note be written on the order to include the salsa or include both meats. I am assured that the order will be correct and there is no need for the note. I have called to get the issue resolved, without accepting compensation because I just wanted it fixed for future visits. You're lucky if someone answers the phone. Finally after multiple visits of incorrect orders & calling each time, I got an answer on the phone from Leah. It was a whole process to get in touch with the manager of the store. He called me back later and assured the issue would be handled. Well.... I called back a few days later to let them know I had placed another order, which was still incorrect... The phone didn't ring and went straight to voicemail. I called a few other times thinking it was odd. I called on a different number and it rang the full way through, still no answer but it rang that time. Turns out Leah blocked my phone number from the Chick-fil-a phone. Needless to say, I will no longer be a customer here. read more

Service was terrible. Cashier greeted customers as though she didn't want them here. When I placed my order I explained to the cashier that I was sitting outside (they were at max capacity inside which is no big deal beautiful day out). Waited for roughly 20-25 minutes to receive my food while I noticed people who ordered after me got theirs. Went inside to check and one of the employees stated that she called my name 6 times but failed to check outside. I asked if they could remake it since it had been sitting as long as it had and she had an attitude about it. Love Chic-fil-A just not this one. read more

Chose to order dinner from chick fil a tonight. Ordered 2 chicken sandwiches both with honey mustard. And a spicy chicken sandwich meal with barbecue sauce. We received our sandwiches and drinks, but got 0/6 sauces we ordered, and no fries with our spicy chicken meal. I'll just get canes next time! read more

Rated 3 because at this point with mandate lifted for mask requirements, there is no reason this restaurant shouldn't be open! read more

Chick-fil-A - ows a car in a parking lot - Fast Food Near Me - Lake Charles, Louisiana

Chick-fil-A is awesome! Come eat more chicken and enjoy the excellent customer service experience. read more

Chick-fil-A - Fast Food Near Me - Lake Charles, Louisiana

Service was amazing, everyone was very friendly and nice and looked like they genuinely enjoyed working there. The manager was very kind and was on top of everyone making sure they had everything they needed like refills, extra sauces, etc. You don't see service like this anymore. The food was hot and fresh and my chicken was crispy and not soggy at all which has been hard to come across at the chic fil a's near where I live in New Orleans. Definitely the best chic fil a I've been to. Give everyone a raise here!!! read more

Food was hot and fresh ! The service was quick and courteous! Would recommend the Lake Charles, La location on Nelson Rd

My husband and I stop here on our way to/from Houston and New Orleans. The staff here is always friendly, the food is hot and fresh, and the bathrooms are extremely clean. I don't understand the low reviews - this is our one stop on roadtrips, and we've had nothing but positive experiences over the course of five years. read more

THE WORST CHICK-FIL-A... POOR CUSTOMER SERVICE. First, let me say that I love Chick-fil-A and the quality of food they serve. However, Store #02203 located at 3435 Nelson Rd in Lake Charles is by the worst when it comes to speed and customer service. I'm not from Lake Charles, but I've been working in the area since February of 2022. I used to dine at this location 4 - 5 times per week, but I cut back to 1 -2 times per week due to extremely lack of concern for speed and customer service. Today (Saturday 09/17/22), I visited this location and ordered two medium Mac & Cheese. I always set my watch timer and observe operations when ordering from this location. It took 16 minutes to get my order. Really, Chick-fil-A? I can never understand why the service is so slow. I understand this is a very busy location, but today I counted more than 8 front end employees and many kitchen employees pacing back and forth behind the counter. Confused as of what their duties were, poorly trained, or lack of leadership? I don't know. I finally saw the food expediter bag my order and placed it in the holding area. It sat there for more than 2 additional minutes. I tried to get several employees attention to get my sitting order, but every employee is operating with their head down and not pay any attention to the guests. I almost walked behind the counter to get my order, but I didn't want to start any problems. Finally, an employee started handing out several orders that had been placed on the side. The problem is she didn't give the orders out in the order they were place in the holding area; therefore, I received my order last. UNACCEPTABLE. As much as I hate to, I will have to stop dining at this Chick-fil-A location. I CANNOT and will NOT tolerate this type of service. There are too many unproductive employees working at this location. With the number of staff working, there is no way it should be taking this long to get orders out. I was not the only frustrated customer who were patiently waiting for long awaited placed orders. In a situation where the restaurant is busy there must be a leader to take control of the situation. Not at this location. It was on auto pilot today. I did not see or hear anyone providing direction to the employees who were just standing around doing nothing. If an employee is on break, they should not be behind the counter. I've been to many Chick-fil-A restaurants in many different states, and I have NEVER been subject to this type of customer service. The BEST location is the College Drive location in Baton Rouge read more

Love this CFA. The food is always quick, hot and delicious. The staff is always friendly. I absolutely love this CFA. We hit it for our 4 kids once or twice weekly. Thanks for standing on biblical values CFA. I hope that more of corporate America will see that it's possible to thrive even while representing Christian values. read more

I come here for breakfast when I'm in town for work. They are always quick, clean, and friendly. I was here for work during the week for most of the summer and one of the ladies who worked the morning shift even knows my order and sometimes had it ready for me when I walk in. The bathrooms are always clean. read more

Chick-fil-A - Fast Food Near Me - Lake Charles, Louisiana

Lunch here today was delicious as always, staff pleasant and courteous to the nth degree. My only complaint -the girl taking my order was chewing gum as a cow would chew cud. I could hardly place my order to her for watching her gum bounce around in her mouth (for those of you old enough to remember the cartoon where you follow the bouncing ball- this was all I could think about!)- to the point I was concerned it might fall out while she was making the drinks. She did this with every order she took- not just my order. Management was walking the dining room, hard to believe this wasn't noticeable to him. read more

Chick-fil-A - #1 Chicken Sandwich meal - Fast Food Near Me - Lake Charles, Louisiana

Very tasty food, typical to what you want from a Chic-fil-A. However, this restaurant really has their stuff together. Don't be afraid of the line, because it moves fast. The workers are hard working and passionate. I have not had a bad experience at this location and we eat there just about every time we are in town. Great job. read more

So fast considering the amount of people that are always there. The employees are always nice and helpful. The food is always fresh and delicious too. Love it read more

It's your usual hot, fresh, and tasty Chick-Fil-A. I just hate that I traveled waaaay to Lake Charles to end up eating here. Either way, the service is just as fast as all other locations. It's amazing how this chain is consistent! read more

Worst Chick-fil-A I've ever been to. From the girl who took my order who was rude, plus I had to wait for her to finish her conversation before she even came to my car. She could care less, I've never met a rude employee at any CFA but tonight I have. It was an awful experience from the start to the finish. I received my food before I even turned from the menu board, then had to wait for everyone in front of me to receive theirs. I got home with cold food. Between the awful service and cold food, I would rank this as the worst CFA of any of the 100s I've visited. The franchise owner should do some training for customer service. "My pleasure," was never once said to me, the most that was said was "Thank you," and that was from me saying if you the guy who gave me my food. Awful, just down right awful experience and waste of money. read more

This place is not very well managed. There are workers outside waiting around because they have taken everyone's orders (2 lines with 10 cars deep for each line.). The three workers outside, not doing anything ( not their fault), should be helping inside. Where is the Manager? I've been in line for 25 minutes (...and counting). Not okay Chick-fil-A, not okay! read more

Here at 11:01 am. Lost count how many Chic fil a I've been to in my travels. 1st went to restroom, disgusting and nasty. Then went to counter ( alone) no one else in line. Young man with tie counting $ or some thing. Said wait a minute. Others behind counter, talking not paying attention. So I left. Won't go back to this one. I see why it was rated only 3 stars in past. Worst service, & dirty restroom facilities. Owner need to talk with mmgt. I assume this is a franchise. Driving to New Orleans from Houston for business, came to this area of town off of I 10 specifically to get to Chic fila listed on yelp. Mistake. read more

The worst Chick-fil-A you can ever go to! Then I got even open and the drive-through food that I got was absolutely horrible. They don't know what they're doing. They need to get their act together! read more

We frequent this chick Fil a weekly. The staff always goes above and beyond to make sure we are fully taken care of. When going through the drive through, I know it will be quick, even if the line is long. We have never had a bad experience. And that's going 4-6 times a month the last 5 years!! read more

The best fast food restaurant. PERIOD. Not much else I can add that many don't already know. Great food, prices, and impeccable service.

Silly me. Read some of the reviews and still stopped here. Went through the drive-thru and person taking my order was rude. No personality at all by the girl that took my card and Chick-fil-A app money. Handed me my bag while talking to another employee and almost dropped my bag. And I had to check to make sure I had buffalo sauce with my wrap. Nope. Had to ask for it. No positive attitude to the customers like all the other Chickfilas I stop at. This one not worth stopping at. Keep driving to Lafayette or Beaumont!! read more

We stopped at this location on a road trip. The women's bathroom was dirty and the baby changing table was FILTHY. I had a pad to put down, but it was gross. There was broken shards of plastic on the floor that were sharp. Very uncharacteristic of a chick fila. Hopefully we caught them on an off time of day or something because it was not good. The food was good as expected, great for fast food. Service was friendly as usual. read more

Was amazingly efficient during the dinner rush. A customer cut the line and they sent him away to the back of the car line without causing drama. Order came out perfectly. 10/10 read more