Miah and Mason deserve a raise! They are above the regular "chick-fil-a" friendliness culture. Genuinely good humans and they're hilarious. Loved interacting with them in the drive thru this evening. I'm a vegetarian but I will definitely be back to this location regularly! read more

worker was rude, asked for buffalo sauce got barbecue for my wrap thanks. if i wanted this experience i would've gone to mcdonalds instead.

The food was great. I ordered the chick-fil-a chicken minis the service was fast and friendly and the ambiance well it's a drive thru read more

Chick-fil-A - Chick-fil-a - Fast Food Near Me - Garland, Texas

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We went to this cfa and when through the drive thru. We had 3 mobile and one order to place. We said the name of the orders we had and placed an order. We pull up to the window and we were given one of our orders. Then the staff was super confused why we were still at the window. We told them we have more orders. Then we apologize for the confusion and say "sorry it a lot" and he said "yea it is" rudely and snickered. that left a sour taste in our mouths and ruin our food because of his attitude read more

Dylan did an excellent job taking care of me with an error with an online order. Just as much as negative reviews are quick to get posted, I wanted to share a positive outcome from the staff there :) read more

This restaurant has the most kindest and awesome employees. They make sure ur order is fully correct and take initiative. The food is always soooo delicious each trip I make. The location is officially my go to each time I crave their spicy chicken deluxe meal. read more

Chick-fil-A - Fast Food Near Me - Garland, Texas

Great friendly service. staff goes above and beyond to help customers. I believe Estella was one of the employees that was so friendly, kind and helpful. read more

This is my favorite Chic-fil-a! North Garland has the friendliest staff and most consistent service out of all them in the North Dallas area. read more

Super clean! Fast! All of the staff are polite and helpful. As usual Chick-fil-a has exemplary service and the food quality is high and consistent. This location has Wi-Fi and some tables with power outlets nearby so the hungry traveler can dine and work. read more

Chick-fil-A - Half of my egg white griller is gone... I was definitely hungry... - Fast Food Near Me - Garland, Texas

My sandwich was on point tonight! Hot, crispy but light. Huge portion. Hands down, the best spicy sandwich with pepper jack I've ever had from any CFA. Service was fast and friendly. Fries were perfectly salted. read more

This location is, by far, the worst Chick-fil-A I've ever been to. Not just once, but consistently. It's very small, the army of employees seem particularly young and untrained, the trainees are clueless and slow, and the store is not clean like other franchises. Last night was the last straw, and I'll never return to this location. First off, a trainee was taking our order and forgot to sub mac and cheese for fries in the kids' meal. No big deal. But when he brought out the order, he was paralyzed, not knowing how to fix it. Finally, he asked us to remove the fries from the bag, which he handed to another employee, who threw them away. Finally, we were given the mac and cheese. Then, while finishing my meal with my aunt, an enormous cockroach (like waterbug size) comes running on the floor toward us in our booth. Disgusting! A young employee was standing at a table opposite ours talking to friends. Without trying to make a scene, we tried to get his attention and point to the roach. He just looked at us and giggled. At this point, a few other young employees had gathered around, giggling and pointing. Finally, an employee grabbed a broom and swept up the roach, but only after we explicitly asked them to pick it up. Nobody apologized or said anything about it to us, probably because there was not an adult in sight! The employees ended up making more of a scene than we did, which was very awkward and unprofessional. We had lost our appetites at that point, but at the end, I did go up to trade a toy for an ice cream cone, just to be told, "Oh we're out of ice cream." Okay, is this a McDonald's or what?! I'm a huge Chick-fil-A fan overall, but this location has some major staffing, training and cleanliness issues. Skip it and go to the next closest location. read more

I've left a review before but that's far before they updated the store and lots of things happened! So, me and my family eat here frequently as we love it! The food anyways! So, this one time we paid 45$ for food and I mean a sandwich was missing, the sauce was missing and it felt the order was just rushed to get out. So, I called and spoke to kaylie the night manager she put my name down for a "Free meal". I simply just wanted a better explanation of how the service went from "My pleasure" to McDonald service in a matter of an upgrade of the store. Kaylie apologized and I went the following week to get my "free meal". The morning crew was completely ignorant about it and acted as if I was about to rob the place because I said my meal was free. They even put "Red flag" on the receipt.. needless, to say I won't be back here. I hope Marcus is doing good he's positive spirit is honestly what kept us coming back. read more

Get EDUARDO out the drive thru! Not friendly at all He actually made me feel uncomfortable read more

My boyfriend went on monday, february 12th. He got a 10pc and when he started to eat one he noticed they tasted off so he ripped one in half and realized they were RAW!!! When I called the store the lady on the phone said that there was no way possible the nuggets could be raw as theyre "cooked in batches" when i told her im looking at the raw nugget right now she said to me "well what do you want us to do about it" what???? i just agreed to get another 10pc and let it go but this is disgusting!! and they denied that it was possible like we weren't seeing it with our own two eyes!!!!!! When he went down there to get a replacement they tried to act like it didnt happen. read more

Chick-fil-A - ows a person holding a piece of food - Fast Food Near Me - Garland, Texas

I tried the chicken wrap for the first time and it was not good! Very little chicken in this wrap. It was very cold throughout so it must be pre-made and held for service. I was still hungry. And it was overpriced. Not a simple task to get a drink refill either. read more

I would drive to this CFA that's farther from me than the one closest to my house! The staff is younger but better trained than most other CFAs, very very great customer service, and able to move orders at a great pace. I love this specific CFA, so props to the management that is obviously running it right! Thanks guys! read more

I'm a frequent Chick-f-la consumer at multiple locations. Today when I visited there was no one staffing the drive thru. They were using the remote intercom and it definitely slowed down the process. I was there for 12 minutes by the time I got my food which admittedly isn't a huge amount of time sitting in a car, but the lack of live help in the drive through will probably keep me from coming back to this location if it happens again here. read more

This location is obsessed with refusing to begin preparing your online to-go order until you're at the window asking for it. Three times I've ordered through the app in advance for pickup, then tapped "I'm here" in the app when I arrived, and yet when I pull up to the window to get my food, they make me wait in the parking lot for 5-10min while people who ordered after me (via the drive-thru speaker) get their food. And the dickhead manager I asked about this repeatedly insisted on trying to gaslight me, saying that I'm wrong: by NOT starting my order until I arrive, it actually saves us both time...?? Don't waste your time rewarding this stupidity, just go somewhere else. read more

The only Chick-Fil-A that hasn't seemed to figure out efficient drive-through lines. Lines double wrapped around the building. I'd say that they're the ding-dongs but, listen--I'm the one waiting in the lines! Photos are of the line to get in the actual line. EDIT: The line took way less time than it seemed like it would. And they got the order right so, review edited! Gave it four stars, but would give it 3.5 if that was allowed. Not based on service, solely based on its location. Just harder to navigate the drive-through lines. But as far as today goes, the rating is no reflection on the staff! Efficient, courteous and the order was right. Thumbs up. read more

Chick-fil-A - ows a parking lot full of cars - Fast Food Near Me - Garland, Texas

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Most shitty service ever. I placed a mobile order they canceled my order with out letting me know.. because breakfast was "over" even though I placed it an hour before breakfast was over... I was in a rush. That's why I placed my order early. So I could just pick up and leave.. horrible ass service. Waste of money and time... they said they could refund me but no other information when I would get it... didn't get ask for my card or anything.... So I'm doubtful I'll get my fucking refund. read more

Normally we come every Thursday night after our games and tonight was horrible. The bag felt extra heavy and by the time we drove off we noticed the fries were super soggy and that's what was weighing down the bag. The sandwiches were good but the fries suckkkked which ruined our ritual Thursday night dinner. We will find another location. Too bad we were excited to support the new updated store read more

I would give them ZERO stars if I could. They've messed up my order four different times. Once, I ordered from Grubhub and the salad looked like it was eaten/shaken already. Called and they said bc it's Grubhub they can't do anything about it. (I keep going back bc it's the closest one). This last time I went I asked for grilled nuggets. I asked the lady at the window if they were grilled, (last time they messed up and gave me the breaded ones instead). The girl checked the bag and told me it was all correct. I get home and guess what? -.- all my order was wrong! Next time I'm going to drive 10 mins out of my way just to get chick fil a. I've seriously never witnessed bad service at a chick fil a until this one. Not just once, 4 times! read more

Chik Fil A in North GArland has been excellent since its inception due to the long standing manager. The service just keeps improving. Chik Fil A is lucky to have this manager and staff. And, the food is always fresh and delicious. I especially like how organized and professional as well as friendly the people are. If a problem occurs with an order, it is quickly resolved. I am always amazed at the volume of orders on line, in person and in the drive by--all of which work to serve the customer well. Keep up the good work! read more

Ordered the 4 count mini and chicken bowl meal at drive-thru. The 4 count mini, the buns are over-toasted, nearly burned, they are very dried and hard. The hash browns also not filled and have the old oil smell. Highly disappointed. read more

Chick-fil-A - Fast Food Near Me - Garland, Texas

Fast service, friendly staff and fresh hot nuggets at lunchtime! It's Chick-fil-A so they are pretty consistent. There was a car of five people in front of me in the drive-thru. Seriously slow ordering. Folks, if you have five people in your car who have never been to a CFA, please, for the love of god, go inside and order! read more

Quick and friendly! One of my toddler's favorite places to get nuggets and fries. We are always happy with the food and service whether we order drive thru, carry out, or mobile. This location will even deliver to you at certain times of day! read more

They messed up my order the first time. Which is completely okay and I understand, but I pulled back around they repeated my order asked if I wanted anything else etc Got back home thinking my order was correct after it was repeated correctly to me. Still was messed up the second time when I got home again and saw. read more

Chic-Gil-A is one of the best fast food chain restaurant. The quality of the food, organized and outstanding customer services. I have give thumbs up to their business model. The week I went to get my breakfast was my Disabled American Veteran ( Army) death Anniversary. I forgot to take my wallet. I asked them if I can write them the check. Justin was the employee who took my order. But he was so nice and gave me the food. Only thing he politely asked me to come back. Thank you for helping the military family. read more

Not not only did I discover my large fries were half empty but they also forgot to put a toy in one of the kids meals. Might not seem like a big deal but It sure was a big deal to my girls when one got a toy and the other didn't. I usually order a large fry because the fries that come with my kids meal is not enough for my growing daughters. Well as I'm checking the fries in the kids meals, they are also not quite as full. Shame on you Chick fil A. My girls are upset and still hungry and I feel robbed. Unbelievable! read more

Chick-fil-A - They served me half empty fries! Shame on you chick fil a - Fast Food Near Me - Garland, Texas

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Love this Chick-fil-A! They are so quick--- literally always deliver my food to the car before I even get to the window! Their manager, Reece, is super professional and accommodating. We got the wrong order once, and he was quick to fix it + had the best attitude! This is my fav CFA in the Garland area read more

PLEASE someone there spend more time on training your team to get drive through orders RIGHT. We are rushed through like cattle with no time to check our orders before being ushered on. My salad order has been wrong 4 times - today makes the 4th. I got the completely wrong salad today. If I had another Chick-fil-A closer to go to I would but my kiddo loves the food so unfortunately I have to visit this location. Also, why does a manager not respond to the negative reviews here? Seems a bit odd to me. Nothing worse than getting home, opening your bag to find the wrong food in it. Come on guys, get it together. read more

What a delightful experience I've had once again at this Chick-fil-A in Garland. I just moved to the area and came here for breakfast for the first time last week and met the nicest, most pleasant lady named Deb working at the counter. She as the all of their employees I met actually make you feel very welcome to be there. Unlike when you go the the majority of other fast food places they make you feel like you are bothering them and would rather be doing anything but working there. Both times I've been here for breakfast there were several "regulars" that were greeted by Deb and the other associates as they walk in the door. Of course the food is always good, but it is the employees that keep me coming back. I just don't understand how Chick-fil-A can create a business built on great employees, but very few of the other fast food restaurants can do the same. Maybe they can take some of their billions of dollar in their marketing budget to put a winning employee program together. This restaurant is some much more than just a great place to get a good meal. read more

Not a great location at all. Please train your employees to read back orders and communicate properly!! A little customer service/friendliness would be nice also. They do not represent the Chick Fil A franchise and culture well at all. Some of the workers there care but most don't. read more

Food is good but they can't do orders to go properly. Check your orders in the parking lot. My orders always have over stuffed bags so its difficult to go through them while in the parking lot to check for things missing. The items are on the ticket, they read it off to you at the window door but its still not all there. They just can't get it packed. read more

My favorite Chick-fil-A! Their service is the best all around. They always make sure everyone is taken care of, someone is always walking throughout the dining area checking on customers. The drive thru is amazingly efficient. Very fast. I love the mobile order feature in the app. I can preorder my food, walk right in and sit down to eat. Just put in the special instructions "dine in". read more

TERRIBLE Chikfila location. Customer service was EXTREMELY BAD!! Terrible workers followed by a terrible manager that I had to talk to. Absolutely resolved NOTHING for me. read more

The ordering staffs do not wear masks taking orders outside. They think covid is gone and customer like me feel very nervously scared about their wreck less decision. They made my son cried his heart out because of the wrong items in the bag. I had to drive all the way back to have it replaced. The lady manager told me they don't have to wear masks outside taking orders when I confronted her about my messed up order. She put my replaced order on the table with bad manner. You need to know who support your business here, I am not their to beg for your damn food. Get your people trained the right way and respect customers and keep them safe as well. Dated 6/12/2021. read more

Jovanny, gave me a small shake when I asked for a large. When I corrected her nicely she rolled her eyes and looked at me like I was stupid. I paid for a large shake I expect a large shake! It helps my blood sugar! She then took forever to get me my shake and when she gave it to me she just looked at me and rolled her eyes again and said "here!" No "my pleasure" at all!!!!! I expect chick fil a employees to have good Christian values! If she wants to come to our country she needs to learn respect. -with love, Evelyn read more

Okay, now i LOVE chick-fil-a but today was a little disappointing. When i opened my chicken sandwich bag, i found a short black hair on the inside of the bag where the foil is. And before you say it was my own hair, it was on the INSIDE and i saw it immediately after opening. Also, while enjoying my chicken sandwich, the chicken was rather stringy and got stuck in my teeth. Kinda disappointed because i eat chick-fil-a pretty often and never have any issues. BUT i will continue to eat here because restaurants have mishaps and i usually enjoy my visits here. read more

Feels like a frosted sunrise kinda day best shake I've had in a while. Y'all remember orange Julius, well it's pretty darn close & delish. Oh have to get me some nuggets!! Thank you Chick-fil-A you never disappoint, well sometimes you do, but always have the best customer service!!! read more