On 15 July, 2014 my brother was traveling and somehow forgot his cash. He explained his situation to the young lady at the register, she in-turns tells her manager. The manager gave my brother two sandwiches and a drink...who does that these days? Chick-fil-A does, that's who!!! I did a YELP review on Starbucks and gave them ONE star because they treated my brother like a homeless person, not good. If the manager of Chick-fil-A would respond to this reply with a good address I will be glad to send payment for the meal you supplied and would like to thank the young lady at the counter as well.
Chick Fil A ROCKS big time in my world!!! I'm including the review I wrote on Starbucks so you will GET the entire picture.
On 15 July, 2014 my brother traveled through ATL and was delayed due to weather. My brother is by no means a "frequent" flyer as I am. As he was getting ready he grabbed his ID and I don't know how, but failed to grab cash...As I mentioned he is NOT a frequent flyer. He calls me to let me know he is stuck at the airport as Air Trans departed BWI late (weather) he missed his connecting flight to SFO by about 10 minutes. I mentioned to him to see IF anyone would take credit card information over the phone so I could get him something to eat...I know it was a long shot but at least I was willing to give it a try...no one would as you would expect. With that he goes to Starbucks on concourse C and explains his situation... he asked for a complimentary cup of coffee. This is where it gets UGLY. The young lady at the counter said in a NASTY tone, "NO" with a very ugly look upon her face so he tried another Starbucks and they informed him they don't do that, all with ATTITUDE. My major issue with Starbucks is the way in which they treated my brother. They treated him as if he was a homeless person on the streets begging and that was NOT the case. Not sure if they teach customer service at Starbucks but they might want to take lessons from Chick Fil La and Varsity C, the two establishments that gave my brother a meal. I'm in the process of trying to get the address of both establishments so that we can reimburse them for their generosity. I was a loyal member of Starbucks but after that cruel event I'm not so sure if I want to support an establishment that has such nasty customer service. There is a wrong way and right way to say NO, I've done it with smiles on my face plenty of times leaving the person with their dignity. OBTW, my brother was dressed very neat and in no way resembled a person trying to scam anyone. Starbucks ZERO, Chick Fil A and Varsity C 100!!!! And YES, I put some of the blame on my brother for being so careless...who leaves home without money when traveling...more people than you know. read more