Managers are virtually nonexistent. Only workers roaming around aimlessly and ignoring customers. Workers aren't even fully trained before being let loose to do whatever they want. Had an issue with my order, the employee made a mistake and called over a team lead/manager/whatever and that young lady was giving the employee ugly looks and didn't even look in my direction before fixing the issue and storming off to the drive thru area to get on her phone. Like, these are your workers you should be responsible for and looking out for lady!
The floor was disgusting, area behind the counter looked a mess, soda and ice cream stains. These poor employees were working in a pig sty and there's really no excuse since the hour we went (10:30-11:00 am-ish) there were only three customers in the store and a bunch of employees up front. The only clean thing in that store would have to be the restrooms (but no hand soap!)
I've only eaten here two times since this establishment opened and both times there have been unreasonable wait times, and the chicken tasted like it had been fried in weeks-old oil. Nobody I know has anything good to say about this restaurant. In my opinion, if you see this chick-fil-A keep driving until you see a different one. read more