Ever since this place opened up, we've been coming here every so often. Compared to other locations, we believe this Chick-fil-A is above average. I guess you can consider us regulars (and funny enough, we've spot other regulars here, too). First of all, they have ample parking spaces, including a little cul-de-sac parking lot with 2 handicapped spaces right up to the door. They have 2 drive-thru lanes, which they've now specified one lane for mobile orders (on the right) and the other lane for their regular drive-thru (on the left lane). Sometimes lines can get backed up during peak hours, but they tend to flow at an even pace. Food has been consistet in terms of taste and quality. Hot food is hot and cold food is cold. We've had their breakfast and lunch/dinner items and we have enjoyed our meals each time. For their hot beverage (i.e. coffee), I think it's pretty good esp. with their French vanilla creamer. My staple breakfast item is their Chicken, Egg & Cheese Muffin with their hash brown. My staple lunch/dinner item is their 4 piece Chicken Tenders with their Waffle Fries and a side of their Strawberry Milkshake. Every now and then I will get their Deluxe Chicken Sandwich or their Cobb Salad. Everything is delicious! Service has been outstanding, at least during the times we've been here. They are attentive, respectful, courteous, friendly, and hardworking. If they are not working the kitchen, they are outside taking orders (during peak hours), or cleaning tables/floors/restrooms. One of the ladies that usually works the floor will come by and ask us if we need anything and will offer to refill our beverages. Now that's service! Granted, it doesn't happen every single time, but we appreciate the offer, compared to other places. Another perk this place offers is Kid's Night every other Monday night (6-7:30pm). They have an Instagram account where you can get updates to those specific dates and activities. While you eat your meal, your kiddos can work on whatever crafts they have that day. Then the kiddos can enjoy FREE ice cream with their choice of toppings! Sometimes you might get to greet their Cow mascot! Honestly, it's a great treat for the whole family. Overall, we enjoy coming to this Chick-fil-A location. Sure, they're not perfect but at least they've done their best to offer great food and service. read more

Excellent service! I come here almost daily--my favorite fast food restaurant, great! You know it's good read more

This Chick-fil-A location is close to me so I come here often, but lately, they've been slipping. I always get the same order--the Number One with a Coke--but it just doesn't hit like it used to. The chicken is getting smaller, way too salty, and honestly, a little disappointing. And what happened to the whole "my pleasure" thing? Service used to feel special, but now it's just another fast food experience. read more

Sorry, but this location is gross. Just gross. There is such an extreme nosedive in terms of the quality of the food and the service, it's almost laughable. Here's the rundown: +We ordered a 30-count nugget box, in which we ended up receiving only 19 (yes, we counted them, since it looked pretty light), overburnt, old chicken +The chicken sandwiches were both overcooked, where I would have usually liked it to be well-done/crispy, but this was as if they had old filets lying around and they 'fried' it again to serve it to their customers (the nerve!) +The mac n' cheese that we ordered had a pungent old smell, which anyone could tell that it had gone rancid +The side of the cheese sauce was grainy and not even warm +The waffle fries were all ends and soggy Yes, everything was tossed. The 'manager', Gabby, is dismissive of complaints; it seems as if this location's policy is for customers to call directly to the store, drive back to the actual location, return the food, to get a refund - what happens if you're just passing through and/or you're not from the area? Would this place pay for gas? We actually had contacted corporate, in which we didn't get a call until 2 days later (48 hours), in which Gabby was stating that we should have held onto the food until then to return, in-person, to the store - HA, can you believe this? We noted that we had photo docs, but it didn't matter. She also had the audacity to say that they did not receive any other complaints on the mac n' cheese for that evening - maybe it's because those people ended up in the hospital?! IJS. Please save your stomach and the headache and go to the Springfield location - you'll thank me much. You really do suck, Chick-fil-A - Kingstowne. +worst Chick-fil-A ever +worst 'manager' ever (Gabby) +gross food served +missing food +old food served +overcooked food served read more

Hit the spot-would have loved a large non peach unsweetened Sun-joy instead and whipped cream on the frozen coffee. Both were refreshing and tasty on this warm Wednesday evening. Only complaint was going through the drive thru, the right lane was backed up and the young Asian boy was helping relieve the traffic while the girl in the left lane went and got water. Also, if you don't have enough delivery people close a lane. Kudos to the one kid with ponytail-he was hustling and serving both lanes. Another person came out curly hair guy, handed off 2 orders to the hustling kid which he dropped ( felt bad) but curly hair guy didn't come to help out. He did give my drink order and one other order. read more

Chick-fil-A - Frosted Coffee and White Peach Freshly-Brewed Iced Tea Unsweetened/Chick-fil-A- Lemonade - Fast Food Near Me - Alexandria, Virginia

I am 48, this is the worse Chick-fil-A I've ever been to! I was always able to say Chick-fil-A employees are the best fast food restaurant employees until going to this location. They were not nice, they were in a bad mood and I didn't see not a one person with a smile! read more

Worst chick fil a ever. I am a huge fan of the food but this time I am completely disappointed. Service was completely trash, Emily was inadequate I order a grilled chicken sandwich, two original and a cfa deluxe with pickles and bbq sauce all of them meals but I got 3 original sandwich and the only one right was the grilled chicken sandwich, unfortunately this lady couldn't get nothing right. Receipt says 4 coke and I received Pepsi when I was told that they did not have anything except for coke or lemonade. The sauces were also wrong rang me up for anything except what was ask. The time and date was June 25 at 7:35pm never again ordering from this location. Definitely the 43.82 I was charged for was not worth it. read more

Chick-fil-A - I could blame the chicken but def was the girls fault since she took my whole order wrong. - Fast Food Near Me - Alexandria, Virginia

This particular Chick-fil-A is spacious with lots of tables inside and two outdoor patios. It's kept clean and orderly. However, service was pretty slow. Even without a line, the order area was slow and it took our food a long time to come out. read more

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This Chick-fil-A is constantly making errors. Take a look of how they just threw my patty in a bag and the cheese melted off. It was supposed to come in a plastic bowl container. read more

Chick-fil-A - Chicken patty and wrong container and cheese melted off!!! it typically comes in a plastic bowl container - Fast Food Near Me - Alexandria, Virginia

The fries are the bomb! The sandwich with Chick-Fil-A sauce is the bomb! The milkshakes are good. The staffs nice. The chicken nuggies, I'd have 10 of those. It's calm in there. And it's giving! GO TO CHICK-FIL-A!!! read more

This chic fil a is so inconsistent with the quality of food. There service is also not up to par with other Chic fil a's. They are now purposely not giving me the sauces I asked for or the amount of sauces the app allows. I will stop spending my money here I come way too much for the treatment read more

I ordered corn tortillas soup the beans were not fully covered I also ordered 8 pieces of chicken nuggets and sauce the nuggets were so small and no sauce read more

If I could give no stars, I would. Of course this is a fast food restaurant, so one comes with low expectations. But chick fil a prides on being customer service driven... well that's definitely not the case in this location. We usually place mobile orders. There have been countless of times when we get home and we are missing our sides or hamburgers. We've always let it fly because the hassle of driving back and waiting the long lines is not worth it. Today I placed a mobile order to save time but I was planing on eating at the restaurant with my kids. The app said my order was ready, so I went to get it and I was told that it had been cancelled. I showed them my app showing it was ready, transaction history, and credit card history showing that the charge had gone through. Nowhere did it say it was cancelled. A second employee was called and she wanted to charge me again for the whole order for 3 people. They finally called a manager, Gaby, who came with an attitude didn't even ask me any questions she just told me the order was cancelled. I again showed her the app and credit card and she said technology isn't her problem. I told her literally the chick fil an app was showing the order as ready but she said that was not her app and to call the 1 800 number. I showed her the credit card charge on my phone and she said it was probably pending, even though I told her so many times it wasn't. I literally asked her if she wanted me to call my bank. She was so incredibly rude and at this point I had wasted almost 30 minutes with my 2 small children right next to me, hungry waiting for their food. Finally she realized that the order in fact WASN'T cancelled, she just didn't even bother to ask any questions when she came to me with her nasty attitude. She proceeded to tell the two other employees that the order wasn't cancelled and pointed that it was in there by their shelf the whole time ready to be picked up. She didn't even apologize to me, I was so angry I told her "and you can't even apologize you just keep giving me your attitude" she has the nerve to tell me that I am the one with an attitude, well no kidding? You were about to steal from me once again. Yet the whole time you made it seem as if I was the one trying to steal food from you. This whole interaction would have worked way better if she had been nice an apologetic since the beginning and if she would have cared to do her "manager" job and asked me for an order number or even my name. Shame on them for the awful customer service and their little scam they are running. I will find another location. read more

A new chik fil a in town. Better chik fil in the area. Sometimes the drive thru line is backed up but it moves fast. Tried the new pimento cheese sandwich and was not disappointed! Some good kick but not overly cheesy. Felt a bit healthy getting it grilled but I'm sure it's great on the original. Fries always hit the spot. Way better than the Springfield chik fil a. read more

Chick-fil-A - Pimento cheese chicken sandwich - Fast Food Near Me - Alexandria, Virginia

Fast service. By the time I grabbed a straw, my order was ready with three different types of sandwiches. They didn't add napkins so don't forget to add what you need. Service was friendly. Parking is chaotic of course as always but it's due to popularity. Recommend the seasonal Honey Pepper Pimento sandwich or stick to your favorites. read more

Chick-fil-A - Honey Pepper Pimento - Fast Food Near Me - Alexandria, Virginia

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I ordered a chik fil a chicken sandwich, fries, and a half n half. I picked my order up from the drive thru. I ingested two bites before I realized the sandwich was not cooked all the way through. I ended up vomiting profusely. Chik fil a is usually synonymous with quality goods and services, but this was a fail and I got so sick that I will not be back to this location. read more

Even though everything looked tempting, the entire experience was . One of the crew members told me to move to another line because it was the mobile order line. I mentioned to the crew member that there was no sign indicating that the line that I was in was the Mobile Order Line. The crew member said to me: "You're a liar!" My reply: "I'm a liar?!" "Prove it?!" Crew member: "ok, I will!" My reply: "fine" So the crew member walks with me to the beginning of the line where the sign says: "Mobile Order Line" I ask the crew member: "Where's the sign?" Crew member's reply: "oops, my bad." My reply: "really?!" The cashier who took our order, had no customer service training and lacks positive energy. I ordered the Chick Fil A Deluxe combo which came with sandwich, waffle fries and a drink. My chicken Deluxe sandwich was not a Deluxe sandwich at all!!!! The Breading of the Chicken was burned, only 2 pickle slices, no dressing/sauce on it! Waffle Fries were very salty! I requested no salt! I got 2 packs of mayo and Ketchup. The only satisfying thing out of the entire experience was the unsweetened Tea and Lemonade mix! The woman's bathroom was ! I'm not sure if we'll return, sorry. read more

Chick-fil-A - Over salted waffle fries! - Fast Food Near Me - Alexandria, Virginia

It's a Chic-fil-A, so you know what to expect from the menu. The drive-through line moves pretty fast. What I have noticed, and not a good thing, is that the last three orders have been incomplete. For one of the orders, the manager gave me a free side. For the last incomplete order, the corporate office gave me a free side. I don't mind free sides but would be fine with just a complete order. read more

The service was horrible. My sandwich was cold and when I went back the girl acted like I was bothering her. They gave it back to me and it was still cold. I said the sandwich is still cold and the cheese is wrong and she gave me attitude and said that was the right cheese. I know it was not so she send back to the kitchen and gave it back and said that that's the right cheese with attitude. Never said sorry for the inconvenience. She did not care that I was not happy with my sandwich. I would never go back to this chick-fil-A again. read more

I honestly don't know why I continue to give this location my money the Management are so rude I literally was just charged an additional almost $7 I shouldn't have to argue nor beg for something I paid for I spend entirely to much money to be treated the way I have been is horrible and I am always nice to them regardless of how much attitude Im given or how many times my order is messed up!! read more

Great spacious indoor seating. Food comes out quick and hot. Cashier is patient and understanding with little kids. They routinely cleans the tables and empty the trash. read more

I gave 1 star because this is not the first time this has happened this is toddler amount of food I called to get a refund the employee hung up on me I called back no answer. They are just so rude and unprofessional. Definitely needs knew management read more

Chick-fil-A - Sausage Hash Brown Scramble Bowl Meal - Fast Food Near Me - Alexandria, Virginia

ABSOLUTELY NOT! And they state that it is a Good restaurant for Groups-It is Not! And not one of those movers was approved for a Military discount. All are Active! I didn't expect all , but 1? Where is the Patriotism that again is at My Store? All Active serviceman. I recommend a sneaky visit from one of the Truett family owners to visit here without them knowing! The way I was treated is NOT your Philosophy! I am from Yardley, PA and this past weekend we moved my son. After the move we allowed the kids to pick the restaurant they wanted to eat at , they picked Chick! At $80 for 4 very hungry movers we thought that was very reasonable. Our issues were the way we were treated. Now like I said I from PA but I still expect your employees no matter where I am in the USA to be treated the same. Well we were not. They were down right rude. Our one mover ordered a strawberry milkshake and they 'accidentally' ordered her a chocolate. Well they made the mistake, then proceeded to tell us to get the strawberry we HAD TO PAY FOR IT! Excuse me? You made the mistake? Overall it was not a good experience. They did not greet us nor thank us , we never heard the words , "My Pleasure. " Which is sad for a longstanding Chick restaurant. We expected the same staff and kindness that we get when we go to ours across from Sesame Place in PA. Just a great bunch of people who deal with out of towners all the time. I feel like this restaurant needs a whole lot of instruction on Manners, customer relations and Kindness to going out of your way to the Public. The restaurant wasn't as clean at most. Ambiance was fair. Service was terrible, Food was okay . Hoping Trudy will make a visit to this horrible restaurant and teach them ethics! Truett's family Philosophy, which I never heard and customer relations instruction. These people need to learn manners. Definitely not a way unwanted to show appreciation to a bunch of hard-working kids! read more

As a Georgia native, I take pride in Chick-fil-A. It has always been a home away from home for me. With that said, the locations in Springfield and Kingstowne, Virginia, have let me down over and over again. From mistaken orders to rude staff who barely acknowledge my existence when I walk up to the counter, these locations are as bad as it gets for Chick-fil-A. That's really saying something, as I've eaten at hundreds of locations across the country while traveling for work. I routinely eat at locations farther away to avoid these two, which are minutes from my home. To recap: bad service, mistaken orders, and a general cavalier and unhelpful approach from staff make the Springfield and Kingstowne locations a stain on Chick-fil-A's hard-earned reputation of making customers happy with every interaction. I don't want anything free, so please don't send me anything. read more

The service person at the cash register was rude and inattentive. It's a shame. When this place first opened the employees were so nice. Not any more. I won't be back. Food was not even hot this time. read more

I visit this location fright often since it has opened and after this morning I dont know if I will return the morning shift are so rude Elisa was so nasty to me this wasnt the first time last week the manager Maria was so rude as well the when I asked for the corporate info she said look it up my self!!!!!!! read more

Super happy this location is up and running! Yes, there have been some bumps along the way however, thats to be expected with any new business. I have even gotten home to find a sandwich missing from my order and had to turn back around and drive several miles back to get said missing sandwich. I was not offered anything for my inconvenience. A cookie maybe? Points? Gas is expensive! Yesterday was my first visit to venture inside to dine with my daughter at 10 am. The place was filthy! Like, what the 'L"! It's not like lunch rush had just blown through. All the tables were nasty and just plain dirty. No excuse for that at all. The glass doors looked gross and in need of a deep clean. Do better! read more

They got the order entirely wrong, refused to correct it without charging the extra too much of a hurry to do things right would not recommend this place to a dog.uncaring management unresponsive unreasonable. read more

I really wanted the heart shape tray and the drive thru girl was very socially awkward and said she didn't think they came out until next week. I showed her the app said they did and I literally watched her pretend to ask, but I could hear her saying nothing which was pretty rude to do in front of me lol. read more

It's a good service is 10/10 the food Is yummy is a 10 is very clean a not a spot this a the most good Chick-fil-A

Fries need work. Not the same as other Chick-fil-A. Greasy. No salt. New crew is probably why.

There's a common theme to all fast food places in this shopping center: poor service. This is hands-down the worst Chick-fil-A I've ever been to. It adheres to none of the employee standards you've come to expect from Chick-fil-A. Surly employees, dirty uniforms, getting orders wrong, and not even uttering a simple greeting let alone the usual "my pleasure" you hear at other CFAs. You have to love standing in line watching a bunch of kids at open registers averting their gaze because none of them want to ring up a customer. read more

Springfield was way over due for another Chick-fil-A. One thing I appreciate about this location is the long drive thru The staff is friendly and well trained. Their still working out their kinks but the line moves fast and food is fresh. Only recommendation is to check your bag and make sure you got all you ordered for. Both times my avocado ranch was missing but they were quick to grab me one. read more

My kids love chick fila, but every time we go to this particular one, they 9 times out of 10 get our order wrong or leave something out. If you order your kid Mac n cheese, you will rarely get it in your bag. Order a spicy sandwich? You will get classic. I'll drive the extra minutes to go to the one in Springfield. If you call and report your $50 order is wrong, then you get a choice of driving all the way back or going in a green book. Smh...save yourself a head ache and drive the extra distance to go to the Springfield location. read more

I love chick-fil-a, great service which always makes for a pleasant experience with clean restaurants. My only comment is I am always disappointed with the waffle fry quantity. It's always a little low. I'm not asking for way overflowing, but it always seems like less than I expect. Fries and sodas are your profit makers for a reason, they are cheap! Hook us up a little... read more

I visited the new Chick Fil a in Kingstowne and used the mobile app for my order. It was consistent by Chick Fil a like it always is. There was a small army of employees inside and a small army through the drive thru. The one thing that is nice is the outdoor seating, lots of it. Also there is a pick up parking lot between the drive thru and the dine in area which is nice. Traffic was not too bad I like the Backlick Road restaurant. read more

First time and maybe last time. Food was very bland and yuck! -even after the sauce! The service was very good though.

Last time I'll be going here after once again they missed an item in my bag and rudely accused me of lying. First, they'll stuff as much as possible in your bag... making it hard to thoroughly check if you have everything unless you take out everything they jammed pack. Also, this is the only location where employees look miserable... barely a hello! So, once you realize you are missing something, they'll argue with you that they double-check that all orders are accurate and will give you a hard time before finally giving your missing item. Really, I'm ordering $50+ of food and you want to tell me I'm lying about missing a small side to my meal? The food quality here has become the worst compared to other locations, so honestly I want to joke that I was better off missing the food from my bag. Sandwiches are overcooked and messy, fries are old and dried out, drink cups are always sticky or handed to you dripping. Rarely do I get my requested sauces. I really hope they step in to make improvements, especially with management because it's a nice and convenient location... but for now I'll make the extra trip to get better at another location. read more

Popped in and waiting in drive through. Ordered two sets of grilled nuggets. The kid taking the order accidentally put in fried nuggets so I had to turn around and go all the way back to the store. I popped up to the mobile order window and explained the mistake. The guys says- it says here you ordered regular nuggets. I know what I ordered buddy. He doesn't apologize and then proceeds to charge me 2.17 for the piece difference lol. My gas cost more to return. How about an apology for the mix up? Horrible training and customer service. Mistakes happen, but take responsibility for them. The whole thing was handled really poorly. Be better. read more

Good customer service, guy named Christopher helped me out very nice guy, got my order out quick and efficient.