During the years of covid our family went through some travesties, including financial. Unitus…read morehelped us through this by refinancing so we could keep our home and pay off debts. Todd Twardowski went above & beyond by being available for us after hours, weekends anytime we had questions, concerns & needed advice. Todd Twardowski is truly a friend in the banking business! We thank you for you patience Todd. Thanks again, Rick

first i want to yelp about yelp. I am forced to select a Fidelity location when i don't use them…read moreat any location... I use them online. I am new to Fideltiy and i like of their feature most of all the keeping of my unspent capital in a money market account. Their site is a bit antiquated though. Primarily I find the absence of being able to set a limit order for gtc-ext and gtc-exto very inconvenient.

Brandon was a superstar in helping align a mismatch in names and identification. Arranged a room…read morefor privacy and helped us walk through the process of a name change. Above and beyond service.

Lee was very attentive to details. He is aware of industry trends. He honestly advised me how he…read morecould help, how he could not help, and how I could help myself. Not every person lives a cookie cutter life and making insurance personal is what he does

I had Liberty Mutual for my worker's comp insurance for my employees. They requested documents and…read moreI had my bookkeeper send them, but they cancelled my worker's comp insurance for my business without communicating with me what was needed. Then I found Molly. She was great. She actually communicated and I was able to work with her and my bookkeeper to keep worker's comp insurance for my employees so I could comply with the law. I found the communication to be fantastic make things happen. I also have my other insurance policies with them to bundle and save $$

I have always received excellent service at the Sherwood branch of OnPoint, but I want to…read moreespecially commend Jenny Lupu for being so knowledgeable and making me feel like a friend, not just a customer. Without her help, I would never have been able to use my OnPoint points for a flight to Montana. (Funny thing is I actually ran into her at the Seattle/Tacoma airport when I did.) I have never waited too long or felt rushed at this branch. It's a wonderful place to do business!

I've been an OnPoint member for 31 years (formerly Portland Teachers)…read more I walked in on a Friday afternoon, roughly 1:00 PM. I knew that any wire transfers that do not get sent past 2:30pm on a Friday get sent Monday. I walked into the branch and told them I wanted to wire transfer $60,000 to my brokerage account, to buy stocks. I played a shell game for over an hour where the bank tellers pretended to be ignorant about how to send a wire transfer. I even called my brokerage on the phone and had him explain all the details to the bank teller and it was excuse after excuse. After finally threatening to close all my accounts and saying, "if you don't get this wire transfer by today, I'm walking out of this bank today with $60,000 in cash." The teller finally decided to stop playing dumb and wire transfer my money. I was respectful throughout this HOUR ordeal (not waiting, they were just pretending to be stupid to not send the money). They even threatened to call the cops on me because I raised my voice and said "IVE BEEN WAITING FOR A WIRE TRANSFER FOR OVER AN HOUR AND NOBODY CAN FIGURE THIS OUT!?" They tried to wait past the deadline so the bank got my interest over 3 more days. Onpoint, after this situation, I have opened an account with Sofi, where I can wire transfer without human interaction. If you don't put customers first, you will lose customers.

I recently had the pleasure of working with Sydney, an agent at Allstate, for my insurance needs…read more Her professionalism and dedication were evident from the start. She managed to keep me well-informed throughout the entire process, explaining each step clearly and patiently answering all my questions. Sydney demonstrated a profound understanding of insurance products, ensuring that I had the coverage tailored to my needs. Her communication was consistent and proactive, which made what could have been a stressful experience, quite smooth and reassuring. Her attention to detail and commitment to customer service truly set her apart. I felt confident and secure knowing she was handling my insurance matters. I would highly recommend Sydney to anyone looking for knowledgeable and professional insurance guidance. Thank you, Sydney

After more than 15 years with Allstate, our recent experience with Fairbanks Insurance Agency…read moreultimately led us to move our auto insurance elsewhere and begin looking at alternatives for our homeowners coverage as well. I am leaving this review because I believe prospective customers should understand our experience before choosing this agency. Over the years, we encountered multiple errors with our policies. We generally tried to be understanding and gave the agency opportunities to correct them, even in situations where we did not feel the financial impact was completely resolved. We remained loyal customers. The situation that finally changed that involved requesting a quote to determine the cost of adding a household driver. We believed we were requesting pricing information so we could make an informed decision. The driver was subsequently added to our policy, resulting in additional premium, even though we had not understood our request for a quote to be authorization to make the change. When we questioned this, we were told it was required by underwriting. I repeatedly asked for clarification about how requesting a quote triggered the underwriting requirement, how the rule applies to other licensed household members such as roommates or people carrying their own insurance, and for a detailed breakdown of our premium/refund calculation after we cancelled the auto policy. Rather than receiving clear written answers to those questions, I was repeatedly encouraged to call the office. Because trust had already been damaged, I specifically requested that communication remain in writing so there would be an accurate record. I also made clear that if the agency was not the appropriate resource to answer my questions, I was happy to contact the appropriate Allstate department. The final response I received provided Allstate's 800 number, directed me to information in MyAccount, and stated, "I will no longer be able to respond to further emails." Another significant concern for me was how previous mistakes were addressed. On more than one occasion, responsibility for errors was attributed to individual staff members rather than the agency taking ownership of what occurred. As a customer and as someone who manages people professionally, I found that particularly disappointing. When mistakes happen within a business, I believe leadership should take responsibility for resolving the customer's concern rather than placing the blame on employees. I understand that insurance agencies do not control every underwriting requirement or rate increase, and my dissatisfaction is not simply about the price of insurance. It is about communication, accountability, transparency, and how questions and concerns were handled. After more than 15 years as a customer, I expected a very different conclusion to our relationship. I would encourage anyone considering this agency to ask detailed questions about how quote requests involving household drivers are handled, what changes can be made without additional authorization, and how billing disputes or policy errors will be addressed. Unfortunately, based on our experience, I can no longer recommend this agency.

Robert is an amazing person. Highly recommend him and his team. Trustworthy, honest, and does…read moreeverything with integrity. Thanks again for all your help ​

Danica and her team were amazing! They did a great job! I appreciate all their hard work and her…read moregoing the extra mile to help us get our taxes done. I just started a business and being new to doing that she made it not so stressful when it came to filing our taxes this year. We look forward to working with her in the future.

Got a call on my cell phone from these people, completely unsolicited. They said they'd mailed me…read morestuff and asked what I thought of it. I asked where and how they got my contact information, and the guy was rude and hung up. Obviously, I did not compile business experience with them because there's no chance that'll ever happen--just as I'll never again take their calls. Charming outfit, answering reasonable questions with disrespect.

My folks and I purchased some final expense insurance from an agent. He came out our house and we…read moresat at the table and had a frank discussion about what would happen if one of us passed away. We hadn't really thought about the details before, the delay in getting the pension turned on, the repayment of social security, and that funeral homes want payment upfront. My folks weren't spring chickens, but we were able to afford some insurance. I was hoping we wouldn't need it, not anytime soon atleast, but a few years later my dad did pass away. And the bills piled up. Thankfully our agent was there to help us with our death claim and a check was delivered a few weeks later. It really took the stress off and made life a bit more tolerable for a while. I recommend Bankers Life to everyone! It pays to be prepared!

I love Taxnbooks for so many reasons. First Tammy really knows what she's doing and never let's…read moreanyone near her work unless she has personally trained them. Second she has so much experience and really knows the in and outs of accounting. Also she doesn't beat around the bush with you. She will always give it to you straight up. She stands behind her work and her clients. You can tell her clients are high priority and she takes pride in what she does. Tammy's been my accountant for years now and I'd never go anywhere else. Also there are just some things people shouldn't do on their own like surgery, dentistry, brokering inspections and taxes without the proper schooling and tax software only gives you the forms not the laws. So don't gamble with your refund or the IRS and get someone who knows what they're doing like Tammy!