This was my first time shopping at a pawn shop, and I couldn't be more impressed! Jaime got me a…read moregreat new bike at a very fair price. He was extremely knowledgeable, friendly, and helpful. He explained their process of searching serial #s to make sure they're never selling stolen bikes. He never got pushy with me to make a sale, easily a 5 star experience.

I had brought my gold chain in hopes of making a quick buck instead I was low balled like crazy and…read morereceived my chain back in HORRIBLE CONDITION. They are not careful enough to handle clients item. My chain was badly damaged and broken, and when I returned to let them know they couldn't do anything about it besides clean it because of how dirty they left it. They broke my pendent and basically told me I agreed for them to test and they couldn't do much about it. The lady was professional and apologetic but I'm still very bummed out about the situation. Anyone coming in here to sell please be advised they will lowball you and they're careless when they test your gold. Never got it tested nowhere else besides here. Pictures are before an after.Chain 14k Pendant 10k total of 7.6g was offered $145

I live in California but took a leap of faith and purchased a rose gold Roberto Coin pois moi…read morebangle from the Chicago Pawners & Jewelers website, sight unseen. I'm beyond impressed and extremely happy. Before buying, I emailed the shop for measurements, and they responded within hours. My local shops don't even provide that level of customer service. I jumped for joy when they mailed the bracelet within 24 hours of purchase by UPS 2 day air. I received it on the third day after purchase. Whoa. Super fast. (Since it's my first purchase, I had my local shop test the gold.) The packaging was secured like Fort Knox. They also included a free jewelry polishing cloth and really nice bracelet case. Needless to say, I'll definitely buy from Chicago Pawners & Jewelers in the future and invite all my West Coast friends to do the same. See the attached pictures.

They try to low ball you for items that are worth way more. I'm very disappointed because they are…read moretaking advantage of folks.

GENUINELY NICE staff. Been here twice to sell some jewelry and new Adidas shoes. Their store is…read moreorganized and clean. THANK YOU PAWN CHICAGO

It looks like there is just the one guy with glasses that works at this location and thats so…read moreunfortunate because pawn chicago has a lot of awesome stuff in each store that most people would definitely think twice on if they should buy something or not. But dont worry because to make things easy i'd suggest to completely avoid their store on lawrence entirely especially if you would be going out of your way in the slightest since the apparent one and employe here take the word lazy to the next level. No matter the time of day the guy acts as if he just made it through a triathlon in world record breaking time ontop of then having to lower himself down to deal with regular lower life simpletons like myself. So long story short, the guy is a lazy prick who clearly thinks he is too good to be bothered by us common folk. This location sucks. Dont waste your time, be smart, go elsewhere.

I discovered this Jewelry & Loan store awhile back & have still been going back I have bought some…read morevery nice pieces of jewelry from them there always polite & there not pushy on making you buy anything you look at . Great customer service.

I love this place and I love the way people working here treat customers…read more Ask for Uncle Tony if you have any questions or need help and you will be offered the best possible support, thank you!!!

I wanted to update my last review. A loved one had a dental implant done which replaced an old gold…read morecrown. I was asked to help sell the crown and I first tried the mail in service who I sold a bunch of old silver forks and stuff to, but the price they offered was nowhere close to the market rate for the gold. So I got it back and took it to A to Z, remembering they're a pawn shop not just a store. The service was friendly like always. I handed over the crown and wandered around while he weighed and tested it to determine purity. When they had an offer ready for me it was a lot better than the other place and closer to what I was expecting. We made the deal and I got paid in cash. My loved one was happy and so was I with the fair business conducted here. And like I mentioned in my older review, they have some cool merch in their store and the prices are fair.

The owners are kool! They go over an beyond to contact you if you have a loan with them,,,they…read more don't go, oh well 2 months late,,sell it! ,obviously you have to contact them to let them know when you can make a payment or be a good customer 4 awhile,,,Now the prices ' eh well hey its a pawn shop,they're not in the business if losing money,and they have some pretty kool stuff, ,ITS kind of LIKE a Man cave with all the kool stuff they sell

Good folks fair people. catch a lick. safe fun clean friendly. neighborhood lovely…read more thanks again for excellent service

I went in the store today and joe was amazing I will recommend this pawnshop to look for good thingsread more

The reviews were accurate as far as the service. Broken down the process and answered my newbie…read morequestions without making me felt dumb. Thanks Gabe for educating me on my process and buying what I had.

I'm went to west town jewelry because a friend recommended…read more And yes the owner give me a good explanation and good price for my jewelry. I'm recommended 100/% .