I needed to understand more about nursing facilities for my mom and the Director of Nursing,…read moreTiffany was very personable and gave me a good first impression.

My mom was there in 2014, at first the care was adequate my sister was there every night after work…read more. I was there during the day until I had to work. We would all take turns on the weekends. My sister showed up one morning to find my mother slumped over her bed sweating profusely. Her fingernails were broken her breakfast tray way out of her reach . She had end stage COPD and her oxygen was half on and half off. My sister demanded an ambulance be called. 3 passed 3 days later!! My sister still has the pictures of how she was found how long had it been since they even checked on her! We were definitely fooled great place to go and die!!

Worst place to leave your mom. They have history of Putting…read moreyour relative in mental institution. An ambulance comes Loaded my mom with no medical records. They sent three ladies that day. While she was there my moms medications were not always given. Also things were stolen out of her room.

In my job I have occasion to meet with assisted living residents and staff members. I spent several…read moredays at Victory Centre of Park Forest recently and cannot speak highly enough about the facility and the friendly, helpful and professional staff members. Thank you Auslynn, Johnell, Melissa and Jill!

Anita Vaughn has been a caregiver for my parents over several months. She has given them excellent…read morecare. She treats them as if they are her own parents which I appreciate greatly. It is comforting to know I have an amazing caregiver here each day. She has truly become a part of our family. We wouldn't trade her for the world.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

If you want an agency that will communicate with you, this is not the right agency. The caregiver…read morethat was sent out to our home was not only lazy and didn't want to do the job, she verbally abused my disabled daughter and then abandoned her - leaving her totally helpless without anyone to care for her. The agency then lied and said that our home was not deemed safe for the caregiver. Avoid these people at all costs!

I highly recommend The Right Choice Home Care agency. My relative came home from nursing home rehab…read moreneeding much more care than anticipated. The caregivers I had set up were not able to meet the care needs of my relative. A nurse recommended Right Choice. It was a Friday afternoon and we needed 24 hour care for the weekend and we needed it right away. We spoke to Sharon and she said her husband would come out and check out the situation. Jonathan came to the house, spoke to us, met my relative and determined what her needs were. He explained the kind of care they could provide us. He clearly explained the terms of the contract and how everything would work. The care givers were highly professional and very caring. The Right Choice Home Care agency made a very difficult time much easier. I appreciated their kindness, compassion and concern.

I'm not sure how Rosie Mae services used to be but my experience is 2 fold. They had a young girl…read morecoming to assist my mom but instead she was doing absolutely nothing. I flew into town and the day that she came, first off she had on clothes as if she fell out of the bed and threw something on. Her hair was all over her head, and to top it all off, she NEVER got off the couch to do anything! I asked her what her duties were and she pulled out a small piece of paper and recited a few things which she never did. When I say she sat on my mothers couch for the full 4 hours that's exactly what I mean. I even video taped her so that if I needed to share it with Rosie Mae I had proof. At the end of her 4 hours she said bye and left. I immediately called Tishieka to report her and whatever happened after that, she did not show up again. Great right? So now they send another caregiver that I ABSOLUTELY LOVED! She was sweet, she knows how to deal with elders that suffer from a little dementia, she cooks, cleans and is attuned with the patient and this is definitely someone you would want with your parent especially when you can't be there. My mom referred to her as a 2nd daughter and that made me feel good and that she was safe. Fast forward, I called Tishieka to see if we could get more hours for my Mom and she instructed me to call someone that works with her named Natalie. I called Natalie which was very accomodating and gave us more hours to assist my Mom. I then called Tishieka back to inform her and she then tells me, "Oh I put her with another client because she needed more hours" I'm like what?! I just spoke with you and you told me to call Natalie to make this happen, she did it and now you say you can't? That totally threw me off because why would you tell me to do that in the first place? Fast forward again, I called Tishieka again, this time to give a compliment and review that the caregiver is doing an amazing job and that I was so happy and whatever I have to do to keep her I will. She then tells me "I'm glad you called and that the caregiver will be attending school and her hours will only be 9:30 to 2:30pm. I'm like whatever we need to do to accommodate her school hours and for her to still be able to go to my Mom, let's do it. She said ok cool, I'll call you back Friday. Well Friday comes and goes and on that Monday the caregiver is supposed to come but she doesn't show. I called to find out what's going on and no answer or call back. Now it's Thursday and I call to get no answer and then she calls me back to tell me she's short staffed so that's why you didn't call me back? I at least deserved a call to inform me what's going on with the services for my mom. She then tells me that the young lady doesn't work for the company anymore! Soooo when were you going to inform us of that? Especially after I specifically requested her and her only. So at this point I tell Tishieka that I no longer want to use their services and she tells me to call Natalie. No customer service or retention. After that I called Natalie and left a message. She called me today and I explained everything and how this is unprofessional and she asked me how I want to proceed. At this point I'm done! I told her we no longer want the service and she asked me "so what are you going to do for her care". I'm thinking, are you serious? Now the company cares? I proceeded to tell her that I got her and we'll get her care elsewhere. Upon asking them to cancel the service I also wanted to make sure that everything stopped when the caregiver stopped coming. She tells me not to be rude but that has nothing to do with you. Excuse me, as long as my mother is alive I WILL ALWAYS BE INVOLVED. How rude! And this is a caregiving company? Although I know it can be challenging to find 'GOOD' people to work, it's also not cool to keep changing caregivers for elderly people that suffer from dementia or other ailments. I love to support black businesses but PLEASE let's get our stuff together. Customer service is EVERYTHING!

From the owner: Dementia, Fall Prevention and Disease Managementread more