Great big store with lots to see. Customer service and sales are a joke, rude and time wasters. Bikes are over priced. Good place to check out bikes and get a feeling for what your looking for, then buy elsewhere. read more

Stay away from this business, they will try to rip you off. I purchased a Honda Pioneer hood from them on EBay. About 20-days later they contact me and told me they posted the wrong shipping amount and they needed an additional approximate $277 for shipping. I then tried to write a review on them on eBay to try and save others what I went through but they had it deleted because they said they have a disclaimer in their listing. This company is a complete joke and takes zero responsibility and uses their disclaimer to protect them from everything. read more

Mamma got a new set of wheels and she's ready to ride! I might be lying when I say "ready to ride". Ok...I'm full of it...I have no license, my bike isn't registered, I don't know how to ride, I have no helmet or jacket, its the middle of winter and apparently I have to kick start the thing. Well...I have to start somewhere and for the time being, we'll shop around for a helmet and jacket. I walked into Chicago Cycle and was greeted by no one. I walked around for a while and was still greeted by no one. Tried on a few jackets and ...well..greeted by no one. Finally I headed over to the helmets and acted like I had no clue what was going on. Eventually, I was approached by a rather bland employee after I stared at him for about 5 miinutes. He asked if I was buying for someone else and I told him I was looking for myself, at which time he chuckled a little. Not so cool in my book, man. He's lucky I didn't start swearing at him...because I wanted to. After chatting with him a little, he ended being helpful and I decided on a helmet. I had done my research prior to going in there so I knew what I was looking for and about how much it would cost me. Thier prices are pretty much MSRP, so I knew I wouldn't be getting any deals. When I was about to walk out, he let me know that they were having a special where you buy one thing and get the second half off. That caught my attention. I ended getting a jacket and my helmet there, but only because of the deal...I basically ended up ahead of what I had priced out online due to shipping costs. Aside from their hot and sexy selection of Ducatis, there wasn't much special about this place and the service lacked luster. I wasn't looking to purchase a bike from them, but after reading other reviews, it sounds they aren't too competetive in that arena, either. I got my one time deal there and probably won't be returning. read more

I don't ride a pink chopper, my bike doesn't have smoking skulls on it and I don't get my kicks revving my sportbike at intersections to impress the ladies so I probably will never buy a bike here. What I am interested in is accessories and parts. The problem is that this place acts as if the Internet just doesn't exist. You see, I can order that part/helmet/clothing from a myriad of online sources in a manner that is FAR more convenient than having to make my way up to Lincolnwood during business hours and Saturday. That being said, it would be nice if they made up for that fact in other ways like service or promotions or sales or whatever. Instead, they act as if they desperately DON'T WANT YOU to buy something as if you're the one causing the hassle of stepping in the store. I'm lead to feel this way after purchasing a helmet for less than retail. It was only after the dude stamped my receipt with a red notice that there would be no refunds or exchanges on anything less than MSRP, that I realized that if I wasn't happy, they wouldn't be helping me out. It's too bad it was after the fact that I realized that a part of a helmet was missing. I could only imagine how little they would care if I would call and explain this let alone get out of work early in order to waltz in there. Generally, when I presented by circumstances like this, I treat it as it treats me. I walk in, try stuff on, leave and then order it on the internet where there is a lack of hassle, market-driven price structures and an ability to return items if not pleased. And so, that's what I did. I ordered the part that was missing online and accepted the fact that in the future, I won't even buy items at reduced prices there. It's just not worth it. read more

The problem is that they do have a big store but that doesnt come with good service. Only 2 of the salesmen that I have met are actually worth talking too. Everything is overpriced and for sure you're better off trying things on and then getting them online. As far as their service dept goes, let me tell you, I have dealt with the most shady mechanics in my life, in many cities. All I can safely say is to prepare yourself to pay money that you dont have to if you decide to leave your bike there. There's not alot of mechanics in the city but consider leaving it somewhere else, or finding somebody from craigslist... read more

Utter shit from everyone I've talked to. Way overpriced and the service my friend received was abysmal. He had some basic work done on the bike and had it returned with a dented tank, which they refused to acknowledge was their fault. He happened to have photos of him with the bike before he dropped it off and after A FEW MONTHS of fighting they agreed to fix it, which they promptly forgot about, only shipping it outsourced to another shop a few weeks later. The tank was eventually fixed, however it tooks ages and to top it all off his original service was a total scam for bike newcomers in the first place. I was going on a road trip a few years ago and stopped in as I heard they had big bungie nets and some cheap bags, stepping foot in their "showroom" was horrifying. The only thing I've purchased there was an oversize bungie net as their bag selection was marked up from all my sources I've found online. Even the used hardly cleaned bike section tucked away in the back was disgustingly overpriced. Chicago's bike market is well inflated but not THAT bad. Their little sales team is notorious for spamming up motorcycle review boards and dogging out bad reviews claiming its all bullshit, only clamming up when scanned pages of ripoff service invoices are posted. SKIP IT. read more

My head was too small for the normal helmets (XS was too big) and the women specific helmets were all too small (the designs were atrocious anyways..) However they have a sick selection of DOT and SNELL approved helmets by all the leading helmet makers. They have a decent jacket collection but their leather jackets are not the best. They have a lot more sporty gear than anything else. They've got bikes 3&4 wheelers in their showroom but everything is pricey. No discounts here man. Shop around at a dealer...Their staff isn't very helpful either. Try stuff on here. ESPECIALLY helmets, then buy em' online. read more

Drove by Saturday night (1/15/11), They look closed for business. Talked to the car salesman down the road and he said they'd been closed for a few months. FYI. Looks like the operations is now in Decatur, IL based on following the website link. read more

...Update as promised... After 15 days of telling me "It should be ready by tomorrow," I finally got my bike back. No, they will not return your calls or update you on status - call to check and check often! My bike sat for a week before they ordered parts - make sure they order parts BEFORE they put you in the waiting line for service. I left the shop and the speedometer said I was going 94 mph on Touhy Ave. I don't think so. I took it back and asked if they test rode it after their repairs. They admitted they did not. Kind of dangerous, eh? Surprisingly, they did not offer to pay me for risking my life to test their repairs. Employee Reviews: Mike/Michael This guy is a pile of broken promises. Says he will call you "right back" and does not. This happened 4 times. I would wait 5 hours and cave in and call back. Also promised multiple false it-should-be-done-tomorrow's. Ray/Raymond This might be their only good guy. Actually apologized for all the hassle even tho he wasn't my original service contact. He called me back when he said he would and got a part overnighted for me. Very impressed with Ray. Tony/Service Mgr. He's ok but he also will not return your calls. He does not get involved with issues until they are at like defcon 5. He said he got my voicemail but didn't call me back. When the speedo had to be replaced for the 3rd time, he said he would call me as soooooon as it got in. Monday went by, Tuesday went by. I called at end of day Tuesday and he said it was already there. What was he waiting on to let me know? lol Hope this helps folks. read more

I would give them zero stars if I could... Two stories. 1.. A girlfriend of mine takes her class and is ready to buy a bike this spring. We go there so she can sit and try out a variety of styles, heights, etc. Their large stocked showroom is about the only plus for this place. She decides on a bike, and puts a down payment down while they do a credit check. While they said they wouldn't deposit the check, they do anyway, and then take TWO WEEKS to return it, even after the sale fell through. 2. My bike was purchased from Cycle center in '99 when they were still a smaller shop at the old location. The sale went through OK, but then immediately they had no Ducati mechanics. Once the bike was sold to me, they were uninterested in keeping a customer relation. read more

I've been racing for over 30 years and there's no place on earth that treat motorcyclists so rudely. The worst. EVER. Who gives a crap about a large showroom with overpriced bikes and a huge sales tax. I'll take a small dealership that knows about all it's products and cares about it's customers. Shop on-line or go outside of cook county, you won't be satisfied shopping at Chicago Cycle Center unless you too know nothing about motorcycles. read more

It's good to go and drool. They have a lot of f**king bikes - it's like going to the annual motorcycle show without having to pay all those fees to the Shitty of Rosemont. I can't say I would never buy a bike from them, since I've already figured my next bike will be the Bandit 1250S and no one else nearby seems to have one. But really, the only good reason to go here is to try on helmets and jackets before going to NewEnough.com and buying it online. I'd really like to support a local brick-and-mortar business more, but it's not my fault they're more expensive than sin. That said, I do buy things like air filters, spark plugs, etc here. read more

I guess I can see what people mean about the customer service here. My hubby recently purchased a motorcycle and he wanted proper protection for my noggin. From the time we walked in the place, we weren't acknowledged by a single employee. However, once my husband tracked down a sales associate to help me find the right helmet, things turned around. Jeremy (I think that's what his name was) was very attentive to what I was looking for. There is a huge stock of helmets, however the styles and colors leave a bit to be desired. He offered to special order something for me, but I just decided to pick one that was in stock. You can definitely find a better deal online than in this store. They seem to price everything at MSRP, with the exception of a few sale/clearance items. read more

I bought a jacket from them. It was marked down from 180 to 130 and then marked down again to 100. So I thought, hey what a great deal - only to go home and realize the lining is missing !! It's a mesh jacket - without the lining, it's nigh useless (in anything but hot weather). I called them to see if we can work something out, the person on the phone was extremely combative with "WELL THAT'S WHY YOU GOT A HUNDRED AND EIGHTY BUCK JACKET FOR A HUNDRED !!" etc. I know it's my fault for not inspecting the product thoroughly before buying it but let me posit this question: Would you sell a motorcycle for 1/2 price but the engine isn't really working? But hey, you got a motorcycle for 1/2 off right? And the jacket wasn't marked as missing the liner. As everyone else has said here, a bunch of crooks, and RUDE crooks at that. Never again. read more

This place has gone to Crap since moving off Western Ave, the staff can not find it with both hands. Walked in and the place was devoid of customers, sales person had seen the light in my hand said "oh you need parts" but never told me where the parts area is now located. Last year need a air cleaner again NOT in stock and double the price. Chicago Cycle Never have the parts in stock attempted to gouge me ($83.95 u.s.c. plus tax) for a head light. The entire time it took (1 1/2 minutes apx) I felt that I was disturbing the parts guy's to look up a part that was AGAIN not in stock. This place needs a good house cleaning from floors to staff. Got the bulb on the net, better than 1/2 the quote with shipping. read more

STAY AWAY IF YOU VALUE CUSTOMER SERVICE These guys are good for one thing and one thing only, ordering parts to do the repairs yourself. Every time I've gone in to spend my hard earned money, they never ask if you need help, their selection is terrible and they just plain have bad customer service. I asked the manager to get a discount on a floor model as it was the only one in my size (a very common practice). First he replied that 'they are all floor models'. When I explained to him that this one was out of it's box on a shelf not like the rest of the same model he barked bark back 'NO DISCOUNTS'. At least offer to order me a brand new item that I can pick up later like your sales associate, not make it seem like I'm wasting your time. I would have paid full price for a brand new item that I could pick up later, but not with your attitude. On top off that, when I called later to complain the store manager they hung-up on me. Wow. read more

Run, don't walk to the nearest exit!!!!! I spoke with Eric on the phone about buying a Goldwing. He agreed to match a price from another dealer. I went in and put down my money and wanted to finance $3600. They called me the next day when the bike was supposed to be delivered and told me they quoted me a price on a new 2008 Goldwing, not a 2010 Goldwing and wanted me to pony up another $1000. At that point, I realized that they are just trying to scam me and I killed the deal on the spot. read more

I can't comment on the service, but I give this place one star for the completely unethical salesman I spoke to. Unethical in what way? A salesman encouraged me to ignore advice about safety for people just starting to ride motorcycles, as he wanted me to sit down and begin financing a Ducati 848 as my first bike. Yes, a Ducati 848. I had just finished reading Zen and the Art of Motorcycle Maintenance. It put me in the zone of wanting to share that experience of riding a motorcycle. I started looking into classes, but I wanted to first stop by a shop and check out the motorcycles. I wanted that idea of it to become something tangible, rather than just a concept in my mind. So I'm in the store, checking out the bikes, looking primarily at common starter bikes in the 300cc range. I wandered over to the Ducatis, just because I would love to own one someday. This is where the salesman caught me. So I'm explaining that I'm a complete newbie, never ridden a motorcycle, haven't even yet applied yet for a permit, and that I'm leaning towards a Ninja 300 with ABS. Up to this point, everyone I know has told me to start out in the 300cc range, every cycling forum I've seen has said the exact same thing. Start out on a reasonably powerful bike and once you've become really good at riding, being able to drive defensively, brake urgently from high speeds without losing control, etc., then you can start to move on to more powerful and more expensive bikes. The salesman told me that was pretty much bogus and that I'm going to want to spring for the 848 anyway, because all those things are going to happen and if they're going to happen, I might as well just get the bike I want now than later. Yep, I'm being encouraged to ignore potentially life saving advice in favor of buying a motorcycle nearly three times as powerful as what everyone else has recommended. I expect dealers to try to screw me over as much as possible, but I never thought that one would try to screw me out of my own safety. Also one star because I've never heard a single Chicagoan say a good thing about this place. read more

I have a 2008 Ducati Monster 695 which I dropped off for maintenance on Monday Sept. 14, 2009. The "promised by" date was the 18th. The date I got it was Sept. 23. They did a total of 2 hours of work. So it took them 9 days to find the time for 2 hours of work. There were no status updates, no returned phone calls, and a complete lack of communication. I'm really happy I called on the 19th otherwise I'd have spent $50 in cab fares for naught. But if you're thinking that's not enough for a 1 star review - I totally agree - read on... I bought a "Priority Maintenance Agreement" on Aug. 29, 2009 for $864.00 from a salesman named Stuart Rabeneck. No big deal there but when I went in to pick up my bike on Sept. 23 I wanted my money back. I was told numerous times by Stuart that it was pro-rated. This means that if I don't get all 4 services done I get a partial refund according to how much I paid for each service. My total for the 600 mile Initial Service was $270.79 so I'm expecting a refund of $593.21. Easy math and straight forward. And here's where they plunge off the credibility cliff... Stuart's not there but Ed Hanson the F & I Director is and he explains to me they don't do refunds for Maintenance Agreement. WHAT? Now think about this for two seconds. If I'm going to spend $864 I'm going ask some simple questions - and here's what I asked: 1. If I crash the bike what happens? 2. If I sell the bike what happens? 3. If I move what happens? 4. If it gets stolen what happens? Stuart answered all these questions the exact same - You get a pro-rated refund. If any of those things meant I would automatically lose my investment in the plan I wouldn't have purchased it. So Ed tells me that since Stuart's not there he won't give me a refund. He did offer two $50 gift certificates and to pick the bike up for its next maintenance. Which brings me to another point. I was told when I bought the agreement they would pick the bike up or give me a ride home. Ha ha. When I talked to the service dept they patently dismissed that idea. So here's where I am now. Ed is going to talk to Stuart when he gets back from vacation next Tuesday. I have a meeting with Stuart and Ed at 6pm that day. I will update this post accordingly. If they refund the money I will take it down. The Service dept has serious organizational and communication issues. The Sales dept is lacking a basic human sense of ethics. One star is generous. As of Saturday Oct. 3, 2009... My meeting with Stuart, Ed, and Tony from Service happened on Tuesday at 6pm. It ended with Ed telling me he'd follow up with "Corporate" in Ohio to try and get my refund done. He took my credit card info, expiration date, etc... He was supposed to follow up with me on Wednesday at noon. He didn't. I called on Thursday. He didn't call me back. I called on Friday and he didn't call me back. Now it's Saturday and this issue is still unresolved. Checking the history in the call log of my phone I've called Chicago Cycle 9 times since Sept. 19th without as much as one returned call. The run-around continues.... FYI Chicago Cycle is one of many stores owned by Giant Motorsports, Inc. Apparently I'm not the only one with a bad experience involving contracts... Plaintiff: LANGSAM BORENSTEIN CORPORATION Defendant: GIANT MOTORSPORTS, INC., ANDREWS CYCLES, CHICAGO CYCLES, W.W. CYCLES, INC., KING'S MOTORSPORTS, INC., CHICAGO CYCLES, INC., RUSSELL HAEHN and GREG HAEHN Cause: 28:1332 Breach of Contract read more

This place is a bike fanatics wet dream. Read: this is my boyfriends wet dream, well almost.. if they carried triumph bikes we would probably have to live in the parking lot. The place is unbelievably huge and has late hours. Lots of bikes to sit on and gear to try on. It was nice to be able to sit on a bunch of different bikes and get an idea what I would like. The sales associates can be kinda pushy and chase you around from department to department. I like going here because I can usually score a dinner at Red Lobster afterwards, yum yum! read more

worst customer service ever. My scooter has been there for a month now it was supposed to be done in a week. I have received no communication from them other than when I call to check the status. They just keep telling me they are waiting on parts. All sounds like BS to me. Get it done boys! read more

My husband and I bought scooters at Chicago Cycle last summer and the initial salesman was okay. Prices were a bit high but we were able to negotiate the price down to the online price. While doing the paperwork, we literally sat there all afternoon while everything was processed - and it was a cash deal! During the paperwork we inquired about a LoJack system for both scooters. After Chicago Cycle told us that we could purchase the system and they could install it on our scooters, naturally we thought the $600 price tag for each system was worth the peace of mind. After Chicago Cycle installed the LoJack system to one scooter, they told us the battery could not handle the LoJack system. I found it surprising that Chicago Cycle could not advise us up front and that this was the first scooter in which they attempted to install LoJack. We had to go back to Chicago Cycle another day to get our refund from the LoJack purchase which was another lengthy wait for a simple refund....prior to giving us our refund, they gave us a sales pitch on alternative methods of security for our scooters. By that time I was tired of the routine television viewing, sitting on Mies Barcelona chairs next to an empty refrigerator and scattered donut boxes, while other unsuspecting customers were shopping behind me, not knowing that their potential new purchase could warrant them the same 'great' service. After that our scooters were delivered to our home and the driver was great. We enjoyed our scooters for the remainder of the summer. This spring when we went to get our scooters ready for summer ridin', wouldn't you know....the scooter that Chicago Cycle attempted to install LoJack on would not start. We purchased a battery trickle charger that did not solve the problem. My husband called Chicago Cycle's delivery service to pick up the scooter. The driver simply told him to call back later. So the following week, my husband attempted another delivery pick up. That driver was excellent and came over within the hour. So now as I'm typing this review, that scooter is still at Chicago Cycle while they figure out what is wrong. It has been there for a little over a week and my husband has called for status, still no status. I just absolutely dread when I have to deal with Chicago Cycle. read more

finally, a place for motorcycle enthusiasts to get together in one motorcycle superstore. i was told by an employee that chicago cycle is the second largest motorcycle dealership and i believe him. the store is huge!! it's gynormous! i only it give it three stars because despite being one of the largest motorcycle dealership (second to the harley davidson in california) the prices are outrageous and there really wasn't anything i wanted to purchase. they do have the largest helmet selection i have seen so far. i've been to 2 other places and their helmet selection doesn't even compare. it's just that i'm sure i can find cheaper helmets online. read more

I'm not really sure what happened, but over time I just stopped coming here. Customer service is non-existent, sales are all high pressure tactics. The whole staff just doesn't seem to care. I am not surprised if they closed. read more

It's quite overwhelming when you 1st walk in. It's like a candy store or motorcycles. The shear amount of bikes is awesome. They carry it all from cruisers, to rockets, to scooters. Their accessory department is equally impressive. Plenty of jackets and helmets to try on and then buy elsewhere online :) Staff seems ok, I wasn't hounded or pressured to make a purchase. My advice for buying a bike? Go used and save some cash. read more

I purchased my bike here in 2008 and the experience was just ok. I didnt get a bad deal and my salesman was very nice and personable. He was very helpful unlike anyone else I've ever seen there. He no longer works there and the service sucks and they keep your bike forever for minimal jobs like routine checks. Yes they have a huge selection but the service dept sucks and the salesman ignore you. read more

Gave it 2 more stars. Their prices (lubricants) have leveled off and are actually cheaper than other places near by.

This place has shady sales people and shady mechanics. I bought a bike here and as a gift they gave the 75 dollars in store credit. I looked at it and it had same day expiration!!! WTF??? when I tried to redeem it they gave me hell saying that it was a mistake blah blah... A few months later I lost some paperwork so I went back to get a copy from the guy that sold me my bike and when I talked to him he says "I don't know you, I didn't sell you anything!" luckly I had some paperwork with HIS name on it and he was like ohhh.. F THIS PLACE I HOPE NO ONE EVER BUYS A BIKE FROM HERE.... CHECK CRAIGSLIST FIRST AND LOCAL FAMILY OWNED DEALERSHIPS read more

Bought a used bike a month ago, paid full cash, it goes dead in less than a week! Took them 2 weeks to figure out n put a "new battery" in, and the bike is dead in 5 days!! Guy blames me for leavin lights on, I said "I haven't", he recharges battery and i picked it up, and TODAY it has died the 3rd time in less than a month !!! i am very very pissed, either they lied to me that they put in a new battery, or they r not figuring things out !! Also, had some extremely horrible experience with a salesguy, and the service guys other than the Mgr seems to be rude and lazy. One month full of frustration and still with a dead bike !! DO NOT BUY your bike OR GET IT SERVICED here. Worst experience of my life. And I probably spent all my 450 anytime mins on my cell fone last month calling them !!!!! Tooootallly worthless place ! As of this evening, I could enjoy watching that place burn down ! read more

What a horrible place to buy a bike. I went in to look for my first bike (I'm a beginner rider), and the sales team could not have been more unhelpful. I had some punk kid talk to me like I was one of his cronies. I asked him whether any of the bikes had "forward controlls," and he didn't even know what the term meant. He wouldn't give me any help with the style of bike I was looking for, rather, he just tried to bully me into buying a brand new bike that was way out of my price range. When I told him that I was looking for something smaller as a starter bike, he said "Whatever. Come find me when you figure it out." Then he tried to give me his business card, as if I would actually buy a bike from him. I told him, "no thanks" and he said "what the f*ck?" I went in a few other times and was treated the same way. These guys are way over priced, uneducated, untrained, and arrogant. I would rather spend more money and buy from Harley, knowing at least they somewhat pretend to care about their customers. I think you have to be a douche with a "need for speed" in order to get any respect in this place. All the staff seems to care about is "racing." I will never step my foot in Chicago Cycle again. read more

I just purchased my third motorcycle form Chicago Cycle last month. I do ...do my homework before I make such a large investment, I research , I read forums, I read any and all feedback here also. I have seen several negative feedbacks here but it confuses me. In every purchase I was treated very well..........they remembered my name as I came in ....we found the bike I wanted ....we worked out a price with my trade and all was good. They even offered to store my new bike fro free and deliver when the weather broke. SO as far as all the negative stuff being posted here all I can say is....its all up to you what you agree to pay for your new bike ....it's your money. If you sign on the dotted line then you agree it's a good price. So you have no one to blame but yourself. And as far as the customer service goes I have never had a problem as of yet but we are all human...things happen and it's how we react to the situation at hand. Thats's what my fathers taught me anyway. I say the the guys at Chicago Cycle...keep up the good work...you got my business! S.A read more

So, it seems they have gone out of business. Go figure.. rude service bad business practice, and bad management will do that. Also i did get in the mail a class action law suit against the company that was providing the extended warranty. Dont think ill participate as this was a drag to deal with period. read more

Nice store offering a pretty wide selection of bikes......Service sucked though....not sure if they didn't take me seriously because I'm female. I went in on Tuesday 5/6 to inquire and look at a Yamaha Vino. I had done my research on it and other bikes beforehand so I knew what questions to ask. Then I encountered some goon salesman who did a half ass job of answering my questions. I walked out of there feeling dumber as a result of this interaction, no doubt. Anyways, since there were only 2 Yamaha Vinos in stock, I turned my attention to the Schwinn scooter- there were hundreds of these in stock. Lookswise, they look better from afar; up close, they looked really cheap. If you're like me, and are bothered by way too much plastic, then look away. The salesman started pushing this make on me and when I asked him if it was made in China, he said no, that it was Japanese made. While the engine might be Japanese, if it is, that is, I've read that it is assembled in China. Dumb then proceeded to ask Dumber if he heard these bikes were made in China and that guy said no, he was pretty sure they were Japanese made. I went back and forth with these clowns for a liitle and they kept on insisting they were right until finally the one said he would check it out. To all consumers out there, please do your research and don't let these idiot salespeople misinform you and talk you into something you'll regret later. read more

Stopped by there last week. Everything was on clearance, and the salesman indicated that they are going out of business.

Some places are good at one thing, and bad at others. Other companies do several things well. Chicago Cycle excels in several areas, most notably: - Ignoring customers at all costs - Hiring the sleaziest, most disgusting sales team in the history of ever - Projecting the "We absolutely do not care!" image throughout the entire organization Getting a salesperson to help you here is not easy. It's almost as if their pay scales include bonuses for "most customers ignored in a shift". Once you do get their attention, however, you'll be sorry you did. The sleaze factor is overwhelming...it stings the nostrils. This is not limited to the sales team. Dealing with their F&I team is also an exercise in futility. They have a tendency to lose paperwork. Since they decided to lose my paperwork, I decided that they would lose my business, and I will never return. The apparel side isn't much better. I did get help initially, but then they congregated at the parts counter and proceeded to chat for 15 minutes while I made it abundantly clear that I needed assistance. Bottom line is this: If you want to be treated like garbage, ignored, and possibly cheated, you have come to the right place. Read the reviews, and make a better decision. You won't regret staying away from this place. read more

I really wish I would have read the reviews before buying my bike from here. Salesmen are very pushy, and rude, but that's typical to expect from a new car/motorcycle dealership. Bikes area ALWAYS over priced, you can find better deals off ebay/craigslist. Don't buy any extended warranties, extended service contracts. If you ever need to file a claim, you'll get the ring around, and if you want to cancel and get a refund, nearly impossible. They are very un ethical in their business practices, to the point where it gives a bad name to all new and used car salesmen/ motorcycle salesmen. if you NEED a new bike, buy one from a smaller dealership, if you buy a used motorcycle and need servicing, go to a small mom and pop,s local mechanic, you'll get better service, at a better deal. read more

Glad its closed. It was only a matter of time with how bad their service was. Ownership/investors should really blame the employees 100%. Too bad. Chicago is starving for a really good motorcycle shop/store that doesn't treat people like dirt, or doesn't treat people like peasants. I bought a bike a few years ago. Guys name was "heavy". Great guy, really good energy, its too bad he is associated with this place, because I'd hire him in a second. Thats where it ended. Parts/service is a joke. They make you feel like they are doing you a favor by even giving you some attention. And when they do, unless you are a super crazed, own 7 motorcycles, super experienced cyclist, they laugh at you. I'd bet they would of done a TON more business if they didn't try to be so "above" everyone. Just because you work at a motorcycle shop doesn't make you a badass or smarter than everyone... I just want my oil changed dude.... I was promised a warranty on my bike that if I didn't use, I would get a refund for. $800 bucks. of course, when I tried to apply for the refund, they said no. Come to find out the company is a scam and the BBB has been trying to get my money ever since. Terrible customer service sank this place, and hopefully all these guys are out of a job. They deserve to get some of their own medicine. read more

Well, I guess they are out of business, so this review won't matter much. I bought two bikes from this place: one used, one new. I talked to a lot of salesmen, only one of whom I respected. One salesman fired up a stone cold bike and revved it. I guess he thought I would be impressed by that. I was impressed...at the fact that he did not know how to treat a cold engine. I walked away to find another salesman. I came across one who was trying to sell a super-fast crotch rocket to a middle-aged woman who obviously had never ridden a motorcycle before. I walked away to find another salesman. Finally, I came upon Ray, who was working the Honda region. He was respectful, knowledgeable, and patient. Over a month or so, I would go in once a week and he showed me a lot of bikes. But he NEVER pressured me to buy. I finally did get a Suzuki C50, and he gave me a reasonable price and trade-in for my used Honda Shadow. Ray was promoted off the floor and put in charge of the Service Department. He always treated me well, and made sure my service was performed correctly and on time (if not sooner). Ray was the best. Some folks in the parts and accessories department were also very good and took time to get things right. But I guess this was not enough to keep them in business. You cannot service bikes and sell parts and accessories unless you sell bikes. And that sales force was truly hapless. I'm sorry to see them go. There is no chance of improvement now, and I reckon the extended service that I bought (and used twice) is no longer worth the paper it's printed on. read more

Two stars only because of the selection. Rudest salesmen I have ever encountered and I have owned 12 bikes in the last 15 years. In addition to their bad attitude, their knowledge of their product is minimal and anything that they dont sell is crap according to them. They must have a low end clientele because they treat you as if you are stupid. It's like you are in a bad SNL skit. read more

Fucking scam artists don't buy from Harley wanna bee dealer... better off going str8 to Harley not these shady ass crooks. Gave me a bike with no gas and burnt clutch?? WTF? Then tried to fight me when I called them out for a refund ducking crazy don't buy shit from these guys not even a screw.. read more