I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal…read morecustomer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner.

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

I spoke with someone named Matt about my policy at the Georgia Griffin location and it was a…read morepleasure doing business with them agent was very polite patient and understanding

The name of this company should be called direct bullshit . When you try to put in a claim for your…read morevehicle, not only are they gonna tell you what they're not gonna cover they will give you a hard time to put in a claim. The best part is when you cancel your insurance halfway through the month they don't wanna prorate you. They just snatched the money up. This is such a great reputable company. I hope they get shut down soon. Keep in mind you get what you pay for. It's best just to stay with the big names at least they don't screw you over like this bullshit company.

I had the absolute pleasure of talking with Jennifer. I needed business insurance and even though…read moreshe could not insure me, (my building is over 100 years old) she followed up with me several times and even found another agency that could help. She also gave me numerous insurance tips to save money on my personal insurance too. She is an absolute gem. I will be calling her first, for all my insurance needs. Thank you, Jennifer!!!

From the owner: Ensured Advantaged Insurance Agency is your trusted partner for comprehensive insurance solutions…read more With a commitment to personalized service and a focus on meeting the unique needs of each client, we provide a range of insurance products including auto, home, life, and business insurance. Our experienced agents work diligently to find the best coverage options at competitive rates, ensuring that you and your assets are protected. Whether you're looking for individual or business insurance, we're here to help you navigate the complexities of insurance and secure the coverage you need with peace of mind.

Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.

Sandra helped us with our HOA master building policy and had a well balanced opinion of what the…read moreright level or insurance was to optimize our money and didn't try to oversell policies just to make a sale. She has experience on an HOA board so I appreciated the experience she brought to the table. She was so patient with us as we had many detailed questions trying to understand the nuances of our policy options. She even caught errors from Our previous agent. Definitely recommend her as an agent!

Sandra has been a helpful insurance advisor and educator. She responds quickly and thoroughly, both…read moreby phone and email. I'm confident that the insights that she has provided will save our building money while protecting our owners' investments and homes. I look forward to continuing to work with her.

Highly recommend Brendon for your insurance needs. He and his team couldn't be better.read more

Brendon and his team are extremely knowledgeable. Brendon's financial background enables him to…read moreanalyze clients' needs in a more holistic manner. Clients will always make an informed decision, with the benefit of Brendon's advice. Highly recommend!

I have been with Lakeview insurance Agency for more than 20 years and the experience has been…read morefantastic. Linda Richard's provides excellent customer service!

i have had good communication with my agent, Sandra Mangana, in terms of selecting the right level…read moreof coverage and obtaining competitive bids on auto, homeowners and umbrella coverage.

I met Charlie Stewart through the Keller Graduate School alumni group. He is a representative of…read moreFarmer's Insurance and I decided to let him run a quote to see if he could save my wife and I some money on our bills. As it turns out, Charlie was able to save us 22%! He also made the process of switching from American Family to Farmers very easy. Not only am I saving money every month, but I recently was hit by an uninsured motorist in Aurora, IL. I did not even know I had uninsured motorist coverage, but Charlie made sure that was a part of my policy. Farmers processed the claim quickly. Charlie called to express his concern for me and guided me through the process every step of the way. That is the definition of customer service in my book, and I would highly recommend anyone take the time out to speak with Charlie Stewart!

From the owner: Insurance agency in the west loop area of Chicago,IL. Insurance offerings include home insurance,…read morelife insurance, health insurance, auto insurance, and business insurance.

Very prompt and courteous service, knowledgable and helpful. Looking forward to working with in the…read morefuture.

I had a great experience with this agency. After getting poor service from another company, I…read moredecided to go back to State Farm and this agency had good reviews on Yelp. I worked with Jonatan, and I couldn't be more pleased. He was very efficient (I bought condo and auto insurance in less than 1 hr), but also personable and pleasant to talk to. Plus I saved almost $1300 on the 2 policies.