I purchased two beds at Ashley and was completely satisfied with the salesperson, Ricardo Heredia…read more My wife and I were greeted by Ricardo and he was very attentive and professional. He assisted us in finding the exact beds that we were looking for and answered all our questions. The furniture is great and so are the salespeople who are knowledgeable and helpful.

First time I ordered from this location furniture ordered nothing compared to showroom?? Took…read moreliterally 4 months to resolve and still not happy! Second time was recently I purchased tables but table delivered drawers don't close properly?? And 3 weeks after purchase still not fixed. I would not recommend this company to anyone this is a company issue not a location issue don't purchase anything from this COMPANY.

I visited this store looking for a chair. Found one that I liked and there was no price tag on it…read more I asked the manager what it cost. He could not answer. Went to the computer to figure it out and when he couldn't. He left me to go work with a couple looking for a living room set. Avoid them at all cost!

I went to Ashley's looking for a coffee table and wanted to also view what other items they had…read moreincluding price points. I went to the store around 6:30pm and it was very empty and don't close until 9pm. They have 2 floors of inventory. I couldn't locate anyone to assist me on the sales floor unfortunately so I just walked around to view prices and find what little coffee tables they did have. After about 15 minutes a sales person finally found me and tried to help but they didn't know much about their inventory. The clearance prices seemed a bit high to me and without getting assistance soon enough, it was hard to tell if prices were actual prices or an additional percentage would be taken off. I think the store is going through a rebrand and new management so there are probably some things they are still working out.

Came here just browsing for furniture. The value of the items seemed reasonable. It was a nice…read morestore and we generally didn't have any problems until I was approached by a male salesman (he was bald). When I told him we were just browsing, he told me "well browsing and can lead to shopping and shopping can lead to purchasing what you are browsing." As I walked away I told him "yes but we will not be purchasing anything today." He kept making going off about how "browsing didn't make sense unless one was going to shop/purchase something." Overall, that experience dissuaded me from returning.

I would strongly warn anyone considering buying furniture from Ashley in Somerville that a couch…read morewas delivered to my apartment with bed bugs. I have documentation from an exterminator 2 days after it was delivered that the only spot of bugs in my apartment was on the new couch - the company's only solution was to pick it up and return it 8 days later. They are refusing any other type of assistance with this matter. Dealing with customer service and management has been very difficult.

Excellent service by salesperson, Peach, at the Manchester, NH store. Professional, helpful,…read moreknowledgeable and courteous. This furniture store has two entire floors of some of the finest furniture. Really enjoyed our time there. They've got everything you need.

Purchased a bedroom set. Loved the showroom. Aldo was very patient and helpful! Thank youread more

John was excellent! He helped us well past closing. It was a very long process, and he was…read moreextremely professional.

Had a wonderful experience here today with Diane. Diane was very helpful with our needs. Some of…read morethe furniture was out of stock and some in. Those are the times we are in. But the store is crazy inexpensive with pricing and I recommend coming here for sure.

We visited this store for the first time today and were very dissatisfied with the unprofessional…read morebehavior of one of the sales associates named Liz. We did end up making a purchase but wished we had asked to deal with another associate. Liz was very rude and short with us. She had a terrible attitude. She seemed annoyed while she was processing our order and argued with us regarding a delivery fee that was quoted to us by another associate whom we first spoke with. We will definitely do business with one of the other associates there if we go back! The other associate whom we were first speaking with is Adam. Adam was friendly, helpful and professional. He is a great asset to your store and is a role model for how associates should treat their customers! The young woman who took our payment was also very kind and professional. Kudos to her as well for doing such a great job. I didn't get her name unfortunately as I was flustered by Liz.

We bought a sectional sofa in January 2026 at the Westborough Ashley Furniture store and paid for…read moreit to be delivered into our home. The delivery service was horrible. The two men were unprofessional. They did not wrap or protect the furniture inside the truck or outside. One of the pieces was dropped in the truck when they were putting in on the lift. After they brought the 3 pieces into the house they left the cushions in a pile on the floor and did not assemble the sectional. When we put the sectional together we discovered a 4 inch tear on the sofa material and immediately called the store. The delivery people denied tearing the material and the store said that since the Westborough Ashley store uses a third party delivery service there is nothing the store could do to help us. You cannot reach anyone at the national level because these stores are franchises. You cannot get help at the Westborough store owner because they will not take responsibility for a hiring a cheap, unprofessional delivery company. And the delivery people are not kept accountable. DO NOT BUY FURNITURE AT THE WESTBOROUGH ASHLEY STORE.

My brother always raves about Mario's. He has beautiful…read morefurnishings. Great prices gif Mattresses; he just bought one.

Sick of buying over priced furniture at the big box stores ? Go to Marios, we purchased a name…read morebrand sofa at a considerable discount over the other stores that charge for the extended warranties, etc. that make the final price much more than the item you purchased. I found a pricing discrepancy with the sofa we purchased and Marios promptly paid us the difference, Try that with Jordans or B&Ps..Delivery was excellent, very courteous. Go to Marios, you wont believe the amount of furniture they have inside, it's not a beautiful showroom that you the customer really are paying the overhead, just quality name brand furniture. We're so glad we went there vs heading to Nashua!!

We went in to see what was available and Nathan went above and beyond to make sure we knew all the…read moreoptions and how much everything would cost. He could not have been more helpful!

Here is an interesting story. Less than a day after I write…read moremy review, I receive an email from Sleepys HQ customer service. They wanted to apologize as well as to find out more info about my experience. So I emailed the rep with more details and they mailed me a $50 gift certificate for my troubles. Not bad. I just hope that they address the Salem store's poor salesperson which I encountered.

The sales people were very helpful. I'm gonna also the manager is very nice. I would recommend the…read morestore. It's very clean. You greeted very friendly and someone is always there to help and answer questions. Thank you.

This is the most overwhelmed I've felt shopping in a long time. From the second we walked in, we…read morewere greeted by a friendly face who gave us a flyer. When we said we were just window shopping she was like ok! Any turn we made she was following us. Any time I looked at a different couch she was right there to tell me about it. I had to tell her to stop following us it got so bad. I've been followed before in Bobs but never so intensely. I understand that is their job and they work off of commission BUT When we were back to the front of the site we overheard her telling her co worker she lost a couple that walked in who she gave a flyer to and she can't find them in the showroom anywhere This confirms they are trained to stalk you. I hate that and I will never be back.

Called in advance and Ashley store manager confirmed they had the phone and deal we wanted. Got…read morethere about 1.5 hours before closing, she was finishing up with another couple and then helped us. Despite multiple problems trying to port our existing phone number from Verizon to T-Mobile, Ashley guided us through all the hurdles and technical hiccups with Verizon quickly and effortlessly. She stayed beyond store closing time and did not rush us out at all and answered all our questions. Highly recommend this store, easy parking, great service, and good stock of phones.

I came in around 7:30pm on a Thursday night to change my service from Verizon to T-Mobile. The…read morestore rep was helping another couple but once they finished he was more than willing to help me despite it being 10 minutes before closing. I told him what I wanted to do and asked how long it would take but Jahmaree (store rep) said no problem, we can do that, it should take about 40 minutes. I felt bad but he was more than willing to stay late and get me switched. Throughout the entire process he made me feel welcome and was extremely patient despite multiple hiccups with Verizon. He called his regional manager to ensure he was doing everything correctly and to ask for advice regarding some issues with Verizon. He never once mentioned that he was staying late and thanked me for coming in and being patient. Overall, my experience with Jahmaree has been 100% better than any experience I've had with Verizon. AND I'm saving so much money on my bill!