On August 11, 2016 at 6:55 am. My fiance' and I just drove 10 hours from northern California and needed to stop to fill up, get coffee, food, then use the restrooms before heading on our way to Orange. While she used the restroom I filled up our tank. Afterwards I went inside Chevron to use the bathroom. The men's bathroom was blocked off and a sign stated that it was being cleaned at the moment. Okay no problem I can wait. I asked the Chevron employee Natalie how long it was going to take to finish and she replies "All day!" I responded, "All day Natalie?" reading the name on her shirt. She raised her voice and said, "YES ALL DAMN DAY!" and she explained to us that there was a Wendy's across the street I could just go use their bathroom. My fiance' and I were absolutely shocked at her response. The way she talked to paying customers was inexcusable. Wendy's was obviously closed at 7am. I explained to Natalie that we had just filled up our tank and are making more purchases here. Natalie responded by just repeating the words "GOODBYE!" "GOODBYE!" and waved at us while shutting the door on our faces. I immediately went back inside to find the manager Nancy and talk about Natalie's conduct. All Nancy could say was, "sorry sir." I told Nancy I could not believe this is how Chevron treated its customers and that I would be contacting Chevron directly. Nancy just responds "SO?" and that there is a phone number on the front door to file a complaint. I could not find that number and Nancy didn't help in any way to point it out for me. As I was still speaking to Nancy, Natalie was behind her waving back at me, smiling, making rude comments under her breath, and saying "GOODBYE" again and again. I just shook my head and responded "Really?"
I have worked customer service in the IT industry for close to 25 years now and I have never heard of an employee treating a customer this way without major repercussions. I personally feel Natalie has no place interacting with the public when she lacks the most basic sense of propriety and kindness to your customers. Nancy obviously didn't have the managerial skills to fix the issue at hand. We left very upset, we still needed coffee, and I still needed to use the bathroom. We will NEVER stop at another Chevron station again if this is the kind of people they hire to treat their customers so rudely. read more