At first I was excited to have a car wash in Weston Ranch. Everyone was all smiles and laughs in…read morethe beginning. I finally caved in and got a membership after going a few times. Today I went like normal and I am disgusted with the Customer Service I received. Angelina was the worker and Joshua is the Store leader, waiting for a response from him as well.
There are two lanes, one is for customers and the other for members, although members can go either line. There was a car in each lane so I got in the members lane. The worker let the customer go, came to the member side and was checking in the car in front of me. Another car came into the customer lane by then. The worker Angelina tells me to go into the other lane, so I backed up and did. She lets in the member lane and another truck comes into the member lane and THAT one is let through. Now I've had three cars go before me and I'm still not even at the front. I stuck my head out and asked "what line do I get in if I'm a member, you keep letting cars through before me."
Her response......"Well you can't wait, or you can leave and I'll cancel your membership." With the biggest attitude, I was shocked and asked her "what" you're going to get an attitude with ME?? She then says you can leave. I asked for a supervisor/manager and she said he wasn't there, but gave me his card. She then tells me "I'm not servicing you, you can leave." And with her hands signaled to back up. First off I'm not a child, secondly if you hate your job that much why are you at the front of the business. I still can't believe the rudeness she gave me, if I'm just ONE person who got this experience over a question of what line to get in, I can't even imagine the experiences others have had. I have a membership, my daughter and siblings do too...if this isn't resolved we'll all be cancelling, it's a car wash, it's a service for us customers, not somewhere to be treated like a child and kicked out. I really hope you have video cameras at your location so you can see I'm not lying. Horrible, this is the business you want? Don't recommend to go here, nothing to do with the wash, just the service. I can wash my own car in my own home where I don't get treated like this.
The business manager responded. And I hope you see this as well, my issue is not that there was a misunderstanding. I can be ok with that, my issue is when I asked a simple question, the attitude and response was not necessary. To basically tell me stay or leave and I'll cancel you with an attitude is not good customer service. Then to be told "I can deny you, I can do that, so leave." That response was so disrespectful. But I don't need to send another email, I already did and they opened up a case and will follow up with me. Based on some of these other reviews, similar people have had issues with this place and the workers there.
