There was 5 people working behind the counter. I go inside expecting to get some thrifty icecream im standing there for 20 minutes before someone addresses me and lets me know that its closed. Mind you uts 640pm...it doesnt close until 10pm. There was more than enough people to scoop one scoop of icecream. Only one person was working register and the rest just standing doing nothing. read more

DON'T COME HERE! IF I COULD RATE THIS ZERO STARS I WOULD!!! Came here at 10:03pm and asked for some ice cream with my daughter, but the lady straight up said, "No, we close at 10." as she glared her eyes at us. The sign outside clearly says, "Thrifty's Ice Cream Open 24 HOURS"!!! They had another sign at the Thrifty's stand that said "WE'RE OPEN" so I literally could not understand why. I have come here multiple times in the past, at random hours after 10 pm and my family & i were able to get Thriftys Ice Cream, even if it was only one person working during those times, they were able to fulfill our orders. The lady tonight said that there is usually two people working but since it was only her, she couldn't get it. There were NO other customers around the time I went in. If she would've had any decency, or any kind of customer service, she would've apologized & let me know that she wasn't able to & I would've been fine with it... but the fact that she went off with such a bad attitude about it just made it so much worst. I work in customer service myself so I understand being unable to do certain things, or even when I have bad days, but I don't EVER treat my customers with the type of disrespect that I was given tonight. This used to be our go-to place to get Thrifty's Ice Cream, but after tonight? NOPE. read more

Chevron - Sign that CLEARLY states, that Thrifty Ice Cream is open 24 hours. - Convenience Stores Near Me - North Las Vegas, Nevada

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If i can do negative ratings i would do that! I don't intend to leave negative reviews but i felt in this situation i would. The store manager RHONDA KING has unpleasant attitude so unprofessional, i work for her in the store for only one day.10/31/17, i was about to come in the next day but she called me early in the morning telling me she didn't like the way i disrespect her assistant manager fyi i didnt disrespect nobody in your store raising her voice over the phone that's not the right attitude for a store manager, and today 11/30/17 i called the store again just because i need a earnings verification for my personal matter, i greet her nicely and i said goodmorning and introduce my self, she responded me and tell me just leave it! and i don't know you and hang up on me! read more

Woah woah. Surprised to see all the terrible reviews here. My coworkers and I come here at least once a day as it's close to our work. Staff is almost always friendly and seem like they enjoy each other's company which makes a difference. They've all been there a long time too so there's consistency and recognition. They recently added a fried chicken section so things have gotten a little more chaotic when trying to check out. One line is supposed to be for ordering food and retail and one is just retail but people end up just standing wherever and no one knows who's next. But besides that it's a solid gas station shop with good coffee, decent snacks, and Thrifty Ice Cream! They used to serve Douwe Egberts which was amazing but now they've switched to a thermos system with coffee from different countries which is also good. Mix your coffee with the hot chocolate or vanilla latte for a hint of sweetness :). I have no issues with Short Line Express. They certainly have a swift business going now so you have to be patient but it's worth it. read more

This places customer service is terrible went in ordered food and they messed up my order I Sat in the car because I am disabled and sent my bf inside to pay and grab the food. He brings it to the car and I check my food. The order is incomplete. The manager then tells us if we did not check the bag before we left the store there is nothing she can do. When we never even left the parking lot. They knew they didn't complete my order but still pulled a fast one. He was literally just in there not even 2 mins before. read more

First off customer service needs to be way better at this location. Employees always have an attitude and never have a smile on their face. You shouldn't charge people $0.49 per cup when getting ice cream what the hell am I supposed to put the ice cream in for free my hand? Not everyone wants their ice cream in a cone. And then they make you pay for the ice cream first before you they even scoop it for you. I'm guessing they do this because people have ordered ice cream and walked out without paying lol ghetto. And then I like how they have pictures of people who have shoplifted on the glass window read more

Horrible service.. Went in to make a purchase and get cash back. Was told no because I wasnt making a large enough purchase. I've bought Gas and food at this market forever but this will be the last time. The lady made it sound like I was trying to get one on them because I bought gum and wanted 10 dollar cash back. If it wasn't for the centralized location of this mart it would be out of business due to the shitty customer service. The lady at the front could hardly even speak English. And telling me I'm not allowed to get cash back. I will let everyone I know never to step foot at this place again. read more

No wonder why they have such low rating I went in to buy beer and they had no single beer bc they lost there liquor licences but don't blame the ppl who took it away bc the employees aren't trusty anyways I stoped $100 and I left 2 miles away before relishing it and the only place it had to be was here so I called and went back but the cashier was acting hella suspicious I will never go back till I make my money back sry but I even made a yelp just to review this bc I've never had this bad is service and hope every one finds some place else to get anything not to mention long time ago as a kid I trued to buy hot fries one summer and it was closed bc it ended up someone was murdered in a closet. 8/10 peolple would agree that this store should be shut down just look at the rates read more

I don't tend to leave negative reviews but I felt in this situation I would. Please keep in mind this is in reference to the new location on south ft Apache. I decided to get a quick car wash before work one day and my mirror was cracked and chipped. As I approached the car wash I pulled my mirror in on my side per the sign. I went into place and the machine started to run around my truck as expected. On the way back up from the rear of my truck the edge of the washer barely touched the mirror edge and jarred it pretty hard. I didn't think much of it until I got out and wiped the truck down with towels. The manager was polite, said she watched the video and believed me that the mirror was damaged. She couldn't see it on the video but would forward to the corporate office. I offered to go find the glass in the machine but she refused saying she believed me and it wasn't an issue. I waited 3 weeks to hopefully get a courtesy call or maybe an email as I gave my business card to the manager. I went in to the store, very polite and asked for an update. The manager on site (male) said there is signs up and that they are not responsible, have a good day. Life goes on and I will have to pay for the mirror out of my own pocket as I drive a company truck. Not a huge deal as Christmas comes, 2 boys and a new born and a house payment. Decisions that can be made to keep an image and to just do the right thing were not made. I just bought a house in this area and already have a bad taste in my mouth about this property. 75 dollars in gas 2x a week not to mention any other items we need to go to the local gas stations for will be lost. Hope this helps you with making future decisions like the poor one you made with me. Hundred dollar mirror probably just lost you thousands in lost gas purchases. read more

Outside it says their is thrifty ice cream. However I walked in and could not find any thrifty ice cream. I am disappointed