I've been to this gas station quite a bit since I moved to this area in March, it's across the street from my house, super convenient. Didn't have a problem till I pulled up to fill up on a Friday after working two jobs in one day and having to pick up my teenaged son from his job, and was quite literally on E, 10:30pm at night when I paid through the app just like I always do, used Apple Pay to pay just like I always do... reached for the pump and the cashier on duty cancels the transaction and it says on the screen to go inside to speak to the cashier. I then have my son go in and the cashier tells him when he walks in "it'll be instantly refunded to my card" he tells me this when he gets to the car, cashier doesn't greet him, doesn't say why she cancelled it, just it'll be refunded. I drive off on E. Return the next day because I'm still on E and need to take my kid to work. I walk in this time and advise my money was not returned to me instantly show proof of it still pending, mind you I didn't tell the lady what pump I was at the night before but she said it, which I can only assume means she was the one my son had this interaction with. So then I ask for a manager speak to Jack who accused me of calling him stupid for asking why the transaction was cancelled and all he kept saying is we aren't stupid we can't cancel the transactions. I then say I never called you stupid I'm asking why was the transaction cancelled and for him to not cancel the transaction I now need to make, he then repeats himself again, in which I take a deep breath in and ask him to not cancel this transaction because I am not a baller! He then says if you do not get your money back by Monday he will personally return it to me VERBATIM! Now that being said I work two jobs I wasn't able to come back on Monday, I'm also a single parent. I returned the next Saturday which is quite literally TODAY, asked for the manager, Kayla says she is the assistant manager, I proceed to tell her what happened and advised still haven't received my money back and showed her proof she then calls Jack on the phone and he says I need to call my bank, now I did already because like I said I don't have time during the week to go inside of the gas station so I thought it be easier if Apple Pay just gives me my money back but Apple Pay says they can't do anything till after the 26th (original transaction was on the 15th) and if they don't cancel the transaction on their end they will report them. Now I then advised to both Kayla and Jack that I did call Apple Pay and then told them what Apple Pay said, in which he proceeds to tell me he watched me on the cameras get gas and I said I sure did the following day when I came in here which I told him I was going to do when I asked him to not cancel this transaction you know the same day he kept saying he wasn't stupid he can't cancel a transaction. I spent a different amount that day not the $70.28 they cancelled for no reason. Now they both have an attitude with me which I just want to add on both Saturdays when I got out of my car and walked into the store I did not act crazy, I did not disrespect anyone, I did not yell, I did not cuss, I did not act out of character. But I did keep saying he did say he would give me my money back personally on Monday. In which they respond with I'll give you the money back but you can never come back again! I didn't get I am so sorry for the inconvenience, still don't know why the transaction was cancelled, but now I'm not allowed to come back because yall stole my money and didn't want to give it back! But again not once did I act out of character or was disrespectful or unprofessional! Side note- Jack I drove down to my original gas station I used to go to before yours, and asked them can yall cancel transactions, in which they replied YES, when we think someone is being shady. I guess me sitting in my car exhausted from a long day, long week, long life-is Shady Jack huh! No worries tho I wasn't planning on giving you any more of my money anyways! Good luck with that Karma tho! read more