We called to inquire when to return a Budget rental truck, when the truck was returned during that time frame the woman who was there was unable to complete the paperwork because she said her son does it and he had already left. When we explained that the deposit was a cash deposit, she was still unable to assist. We had to ask for her son to be contacted in which he advised the deposit would be returned on the credit card that the reservation was made with. We advised him that the deposit was a cash deposit and that we lived two hours away and would be unable to come back another day to return the truck. He advised we could leave the truck and that they would mail the reimbursement. We asked for the paperwork be noted with the date, time, mileage and fuel level on it and to supply us with a copy of it. The son said we could note whatever we wanted and that he would close it out when he came in. The truck was filled up at their fueling station and parked at their designated, unsecured location. The following day the gentleman called me and advised that the truck had not been refueled and that almost $30 worth of fuel was put in it so they would be deducting that from the deposit. He then advised US that there was no credit card on file so we could pick up the remaining deposit anytime. We ended up having to call the corporate office to get this mess rectified. Save yourself the pain! read more
