I have been going here for years. Sadly the employees that always had a great big smile and greeted all customers respectfully are now gone. I still recall how happy I was visiting my favorite gas station. As soon as I walked in . There was always two very nice cashiers working the cash registers. Never very long lines. Always a greeting of the day. Example: " Hello Miss, thank you for visiting Chevron Gas Station , how can I help you today Miss"? The cashiers always had a great big smile . You used to be able to feel the love and respect and honor for being a customer. They also properly and nicely and professionally, greeted all male customers. Example: " Hello Sir, thank you for visiting Chevron Gas Station , how can I help you today Sir"? The at will employees look sad, depressed and angry. Some look very constipated . We observed a new young possibly high school male Hispanic adult. No visible facial hair. No tattoos. He yelled at customer. The customer nicely asked for the receipt. The young male Hispanic adult had his head down and yelled out" " Yeah I know"!. The young male Hispanic adult does not count the money back to paying customers. He does not properly greet all paying customers. Why? For some people they need to work in a warehouse. Not in a environment that involves excellent customer service. He does not say : " Hello Sir, thank you for visiting Chevron Gas Station , how can I help you today Sir "? Rather then speak to a male customer with respect , dignity or honor. He is using the sarcastic condescending words. Example of how he is speaking: " Hey Boss"! What does this mean to high school kids. The definition: This is referring to : ( Boss Audio Stereos Systems). So when a at will employee is using this type of terminology it means:( " Shut the," F " up loud mouth "!. ) That's why when we observed him repeatedly called a male customer : " Boss" , he was observed with hysterical laughter. The fat female Hispanic adult cashier also laughed hysterically . She supported his unjustified actions when she was heard saying: " He probably does not know how to speak to customers"? Is this aiding and abetting, in bad customer service? Calif. Penal Code: 31 ? Which also is selective enforcement. A possible violation of: Calif. Gov. Code: 12900? Isn't this one prohibited act all at will employees agreed not to do when they signed all the pre-hire implied contracts upon hire? If this is the case, my question is? If a at will employee knows that they are doing a prohibited act. Yet, they still do it, isn't this a breach of implied contract? Calif. Civil Code: 3300-3400. Would we say is this grounds, to possibly ask some at will employee to resign? As we know there is what is called: Honest Mistake. Calif. Penal Code: 26. What this means: Is if a person was properly trained? On all detailed aspects of the job. Then the at will employee can't use the excuse they just did not know. There is no excuse. So by them choosing to act out side of the employee hand book is possibly grounds to ask them to resign. Next: Excellent customer service should be the very first topic of instruction. The at will employee should strive to work with best efforts. Calif. Labor Code: 2924. Honestly and safely. Calif. Labor Code: 6300. Since its not offering excellent customer service. We now go to : 7- Eleven. Sadly. I wish the excellent employees were still here. We miss the excellent , outstanding employees. Why is the manager turning a blind eye on very bad customer service ? Not to mention aggressive homeless vagrants loitering in the parking lot. Walking up behind females and male customers asking for money. During the day and at night? Bad customer service. Why isn't the manager concerned with customer safety ? read more