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    5 years ago

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    Don Jackson CDJR - Cracked rim

    Don Jackson CDJR

    2.0(4 reviews)
    1.3 mi

    Had an "okay" experience buying a car here, but everything after the purchase was extremely…read moredisappointing. During the test drive, the battery was completely dead -- not a great first impression -- though they were able to jump it and get things going. The actual buying process was smooth, and the salesperson (Jane) was the highlight of the experience. She made the purchase feel straightforward and positive but that soon changed once I made the purchase. Unfortunately, the customer service ended the moment I drove off the lot. Not long after purchasing the vehicle, I noticed a slow tire leak. I had it inspected by a certified professional, who confirmed the issue was caused by a cracked rim -- something easily missed if the rims aren't thoroughly checked during inspection. When I contacted the dealership, they immediately assumed I caused the damage, even though I never hit anything, never drove on a flat, and have zero reason to believe this happened after leaving the dealership. Their attitude made it clear: once the sale is done, they take no responsibility. For a dealership that I just bought a $35K+ vehicle from, the lack of accountability and support is unacceptable. I expected better treatment and basic post-purchase care. I would not recommend this dealership. They are helpful until you sign the papers -- after that, you're on your own. STAY AWAY.

    So I was sold an Jeep from this location and the communication that I have received has been stuck…read morein basement level. The car salesman no longer responds to text messages or assists with resolutions to issues. My latest issue was the purchase of a backup key. I fought 2hrs of traffic to pickup key and get it programmed only to find out the key was not cut correctly rendering it not usable after waiting a month. I made an inquiry to the manager by email if the concern could be escalated and no response ytd. Once the sale was done they washed hands with me and left me hanging. Crazy thing is I was referring customers to the location and have advised them not to move forward. I'm so disappointed at the response I'm receiving from this location. You basically have to keep driving the distance to get things done yourself because once you drive off the lot that is it. Saying terrible customer service is really being kind....read other reviews before you decide for yourself.

    Chevron - servicestations - Updated September 2026

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