I stopped by for gas on 6/30/2021. I used my Chevron Card. Using this card saves $.20/gallon. I noticed the pump did not change from 2.99/gallon to 2.79/gallon. I decided to go inside and talk to the attendant. At first, he was like no way, you are incorrect. I had him reprint the receipt and then he said you did not use a Chevron card. I pointed it out to him and he said there is nothing I can do, other customers are waiting. I said no, I need to speak to a manager. He gave me the manager's name and number. The manager's name is Pratik. He is a piece of work as well.
I called Pratik and apprised him of the situation. He stated that he was aware, but could not change it. He stated how he called Prime Spot now 5 days ago and they said it was a Chevron issue. He told me that the store does not make any money on gas anyway. He stated that the pumps are completely controlled by Chevron. They set the price and this is a Chevron issue. He then told me it is pennies so why am I talking to him. Just take the loss and keep it moving. I then asked him when he told Chevron and Prime Spot of the issue what guidance was given to him on how to handle this. He stated NONE. I asked him as manager what guidance did he give his employees on how to handle this. He stated nothing. I said how many people have brought this to his attention. He said several. He said most customers use their Chevron card because of a discount. He also stated the cash people did not mind paying more, but most of them did not notice the issue. I repeated back to him what he stated and asked to verify this. He said yes that is what I said. I am floored at the terrible customer service, the process of Chevron and Prime Spot. He told me that Prime Spot has over 50 stores and this was a non-issue. I repeated and said, you are stating Prime Spot does not feel it is an issue for customers to overpay for gas. He agreed again. I said when you notified Chevron what exactly was said again. He said they were aware of the software glitch and they were working on it, but to do nothing and ask customers to come back and it will be fixed on the next gas up. Are you kidding me? I told him this was TERRIBLE customer service. He then told me to come into the store the next day while he was there and he would give me $10 knowing the difference of the money was not that amount. I asked him why $10. He said to make you go away and not discuss this issue anymore. Bad service and bribery. I am shaking my head how bad this is and how bad this sounds. I am floored by this situation. read more