I genuinely do not like leaving bad reviews, especially because I've been coming here for almost…read moretwo years, but today was quite literally my final straw. I've gone here consistently since moving to St. Louis for haircuts, root touch-ups, color, all of it. I also truly do not care who I'm assigned to. I'm not one of those clients who needs one specific stylist every single time. I just expect basic communication, decent service, and for my appointment to actually make sense when I arrive. Coordination! Unfortunately, the vibe here has always felt off The front desk is rarely welcoming. Half the time, no one greets you, acknowledges you, or makes you feel like they are happy you're there. The energy can feel very cliquey, dismissive, and honestly kind of performative. It gives "we're all a family here," but somehow the client is not included in the family. I've overlooked a lot because I liked the actual hair services. I've waited 30 minutes past my appointment time before. I've had appointments moved around. One time, I was sent to the Webster Groves location, got there, and was then told I actually needed to go to Des Peres because they could not take me. Like...okay gas?? But today was what officially did it for me. I booked a root touch-up before a photo shoot tomorrow and a trip next week. I sent pictures and a description of what I wanted directly to the stylist beforehand. I've also had this exact type of service done through this salon multiple times, usually for around $250, so this was not some random mystery appointment. I arrived and waited around 30 minutes to be assisted, only to then be told it would cost over $400. And to be very clear, I am not asking anyone to lower their prices, undervalue their work, or change their hourly rate for me. Charge whatever you charge. That is fully your business. My issue is: why was none of this communicated nor coordinated before I showed up? You had my appointment details. You had the pictures. You had my description. You had my client history from the past two years. If the service was now going to cost almost twice what I normally paid, or if I had supposedly booked the wrong category, somebody should have figured that out before I arrived, waited 30 minutes, and left with absolutely nothing done. Even the stylist seemed surprised by how I had apparently been charged or categorized during previous appointments, which honestly just made the whole situation feel even more disorganized. That is an internal coordination issue, not something that should suddenly become the client's emergency while they are sitting in the chair So now I have a photo shoot tomorrow, a trip next week, and no hair did or done because this salon could not communicate beforehand. After nearly two years of being a loyal client, I'm done overlooking the rude front desk energy, the scheduling confusion, the long waits, and the constant lack of coordination. The actual talent may be there, but the overall experience is not. I will not be coming back. Respectfully, the vibes are not worth $400+.

I did not want to leave this review, but after paying $700 and leaving with severely damaged hair,…read moreI feel obligated to warn others about my experience. I went to this salon because a stylist I had been seeing for over a year moved here. She had been maintaining my cherry cola color for about a year, and when she moved to The Boulevard, I told her I wanted to start the process of going back to my natural level 6 brown. I understood that removing red is a process and specifically told her I was completely fine doing it over multiple appointments. I also asked if we could keep the first appointment within a certain timeframe because I had dinner plans, and she agreed. My appointment was scheduled for noon. When I arrived, I sat alone for 30 minutes without being greeted, consulted, or acknowledged by anyone before my stylist finally came over. The appointment ultimately lasted 7 hours, and I had bleach on my hair for approximately 3 hours. When I left, my hair was severely damaged. In fact, my stylist knew it didn't look right because as I was leaving, she told me to "wear a ponytail to dinner." That is not something you say to a client who just spent hundreds of dollars and received a successful service. I have since shown photos from that appointment to other licensed cosmetologists, and multiple have told me the damage was evident as soon as the foils came out. I have always taken excellent care of my hair, use professional products, and have never experienced damage like this. My hair is now rough, difficult to manage, and completely different from how it felt before. I can't run my fingers through it, my natural texture is gone, and it is genuinely unrecognizable to me. I was so upset that I spent the entire weekend crying and had to miss work on Monday. When I called the salon Monday morning, I was told the owner would contact me. I never received a call. When I called back two hours later, the owner suddenly answered. She offered a free treatment if I came in immediately, but the first thing she said to me in person was, "It's not that bad." After spending two days devastated over the condition of my hair, that was incredibly dismissive and upsetting to hear. The owner then told me that the original stylist would perform my next treatment and that I could pay for a new color service. I explained that after what happened, I believed I deserved both a refund and a corrective color service. The stylist refused a refund, and offered the color service for free. I agreed to this, and then stylist put red back on my hair, leaving me looking almost exactly as I did before I started this process, except now my hair is badly damaged and I am out $700. I came to this salon because I trusted my stylist and trusted the salon to guide me through this process responsibly. Instead, I have walked out feeling worse every single time. The most disappointing part is that the owner never apologized, never took accountability, and never made a meaningful attempt to make this right. I wish I had never come here. I am now left paying for the damage done to my hair, and multiple people who have seen the condition of it have told me I should pursue legal action because of how severe the damage is.

If you have curly hair, Kyra is That Girl!…read more I have been wanting a curly shag forever and my past stylists have either been too afraid to do it or thought it would look mullet-y, so I thought I'd try a curly hair expert. Multiple reddit threads and FB groups later, I saw enough recs for Kyra that I was ready to give her a shot. The salon itself is so cute and eclectic--the coolest thrifted decor! And I was greeted with an offer for a drink and gladly took a hot coffee on a freezing day, which was a great way to get started. Then I met Kyra who was SUCH a good listener and she continued to educate me on what she thought would work for me, told me we could always get more funky at a future appointment so I wasn't too shocked, and walked me through all the steps of styling so I could recreate her magic at home. When I tell you that she gave me the cut of my dreams, I mean it! 70s vibes with defined curls and a routine that won't take me three hours. I genuinely can't wait to go back. GO TO KYRA!

I'm really disappointed with my experience with Jason. I had been intentionally growing my hair out…read morefor a flow hairstyle and had built up quite a bit of length and volume, particularly in the back. I specifically told him that I liked the volume and length and wanted to keep it in some areas- mainly just refinements and adding more layers. Unfortunately, he essentially did the opposite and significantly tapered the back essentially undoing months of growing out. What's most frustrating is that this wasn't simply a misunderstanding about the style I wanted--I specifically pointed out the part of my hair I liked and wanted preserved, and that was the area where the most hair was removed. I had spent months growing it to that point, and now it will take several more months just to get back to where I was before the appointment. I understand that not every haircut turns out exactly as expected, but listening to the client--especially when they clearly identify what they do and do not want cut--is fundamental. I left feeling like my instructions weren't heard, and unfortunately this isn't something that can simply be corrected with another haircut. In my case, what a stylist charges and their "level" aren't indicators of their ability to listen or their skill. In the future, I'll ask what the stylist is planning to do before they proceed.

Ashley was very welcoming. Enjoyed the private salons. Great haircut and color. Will definitely…read morereturn.

Amy Ivich is the absolute best stylist I've ever been to. I have been going to Amy since I was in…read moreHigh School, as well as other stylists depending on where I was living at the time, and have never found a stylist I like equal to or more than Amy. I am originally from St. Louis and have tried salons all over the St. Louis area, but none top Amy. I currently live in Los Angeles and have tried a number of salons all over the LA area as well, and Amy is just the best! Her professionalism, expertise, knowledge of the profession, creativity and ability to accomplish everything I'm looking for in a hair cut, dye and style is amazing! Every time I come in to see Amy I have a number of things I would like to accomplish with my appointment, and she is always able to give me the exact cut, color and style I am looking for! I recently had almost 2 feet of my hair cut off for the first time in about 10 years, and I knew I had to go to Amy to have it done. Amy gave me an amazing cut and color, as well as a style that is totally modern and easy to take care of. I always get the most compliments on my look after I've gone to Amy for an updated hairdo! She is without a doubt the best hair stylist I've ever been to, and I usually plan my hair appointments around my trips back home to St. Louis to make sure I can have Amy do my hair. Book her in advance because she fills up quick!

Erin has been doing my hair for more years than I can remember! I always get compliments on my…read morehaircut and color. Erin keeps up with the styles and will also suggest what looks best for you if you are not sure what you want. The salon is upbeat and fun to be at. Check Erin out! You won't be sorry!!!

The best in STL! Erin has been cutting my hair for over 18 years. I've referred several friends,…read morefamily members and even total strangers to her because people always ask where I get my hair cut. She's the master of short hair and a wonderful person!

I booked an appointment with Shannon on June 19th. It was my first visit to Pure Joy Salon and…read moreSpa. What an absolute pleasure! Shannon listened to my descriptions, viewed photos, and questioned me regarding desired expectations. Shannon began with the hair cut. This was a first for me. Every other stylist I've visited have done my cut and style last. At the completion of the cut, I was perfectly content with the style and could have left the shop happy! No wash, no color, no style, just a perfect flattering cut. The icing on the visit was a silver highlight/toning to my short cut! Thank you, Shannon, for listening and delivering well over my expectation! I appreciate your talent.

Alexandra gave me an amazing cut and color that truly exceeded expectations! My hair has never…read morelooked this good, and I can't wait to see her again. I really appreciated her work and the time she took to explain the entire process to me. She also gave me some tips on which products would work well with my hair texture and recommended shampoo and conditioner to keep my highlights from fading fast or turning brassy. I think Alexandra's work speaks for itself, but one thing I really appreciated was that she made sure to ask about my budget and tell me what different options would cost. It was really helpful to get an idea of all the different possibilities, and I actually wound up spending less than I thought would be necessary to achieve this color. Truly cannot say enough positive things about her!

Went to Daisy a haircut. Got to appointment early and was offered a handcrafted beverage while I…read morewaited. Drink was delicious. Everyone in the salon was very nice, worked as a team, and it was obvious they enjoyed working together. Daisy cut my hair and day one I'm getting nonstop compliment. I love it, and I will be going back

I paid full price plus tip for an adult haircut for my kiddo and asked for at least an inch off…read more I've included a picture of how much they actually cut, which was practically none. At the end I was asked how I liked it and I said not enough was taken off. The whole appointment with hair washing took 15 min. The finished look was the same as before. At least the staff were nice. A few previous haircuts at this place went okay, with the exception of one time where a different stylist didn't wash the hair but should have. Because of today's experience, I don't plan on going back

The cutest spot to get your hair done!…read more I've been getting my hair done here for a little over a year. My stylist moved here from another salon, and I've been super impressed with the spot. Parking is always plentiful, as it's located in a shopping center. The location is located right next to Rich and Charlie's and is easy to find. Right when you walk in there is a small seating area to sit and wait if your stylist isn't ready quite yet. To the right side there is a coffee machine and cookies that patrons are able to help themselves to. There are also bottles of water. Small touches like this make all the difference. On the left hand side there is a row of seats and stations, and on the right hand side there are small studios that have doors and are a bit more private. More towards the back are the drying stations and sinks. The spot is decorated wonderfully and is so cute- love the natural aesthetic. It's warm but not over the top. The seats, drying stations, sinks are all up to date and well taken care of. It's very clean! I enjoy coming here every month. Plus, they have Wi-Fi :)

This is a very relaxing setting for a hair salon. Shauna has been my stylist for about 15 years…read moreand I would recommend her to everyone, always on time and spends time listening to what I want, No issues with parking, a very big lot.

Natalie is an exceptionally talented stylist. She created one of the best hairstyles I've ever…read morehad--beautiful, polished, and exactly what I hoped for. Beyond her skill, she's a genuinely fun and kind person, which makes the whole experience even better. Salon Acosta sits in the heart of Lafayette Square, a gorgeous historic neighborhood with plenty of easy parking. It's the kind of place where the surroundings feel just as special as the service, and it's absolutely worth the visit.

Siiri is incredible and so patient. I started coming to her because my family had always done my…read morehair. I moved and I was nervous about finding a stylus that I could trust that was also close enough that wasn't a super long drive to see either. I work crazy hours and she is always accommodating even when she doesn't have to. I trust her with my hair, Which honestly is a lot to say because I have curly hair and not everyone is confident to cut, style or color curly hair! I trust her enough that I booked a color and told her to do whatever she wants because I never know what to do as far as color with my hair and I'm excited to see what she does. She is booked out and it's hard to get on her books but once you do you will forever be grateful because she is so sweet and such a great stylist!