I scheduled an appointment at this salon two weeks in advance for a curly perm. On the day of the appointment, the stylist-- "I do not know her name because she did not introduce herself when she texted" texted me requesting information about the texture and condition of my hair. I responded promptly with all the details she asked for, only to receive a follow-up text saying that a consultation was required first and that she would be canceling my appointment and refunding my deposit.
While I understand the importance of healthy hair practices and consultations, I find it extremely unprofessional to cancel someone's appointment on the same day, especially when the appointment was made well in advance. If a consultation was truly necessary, that should have been made clear at the time of booking--not at the last minute when I had already taken time off work and cleared my schedule.
This experience felt inconsiderate and unprofessional.
I do not recommend this salon. If you value your time and reliable service, you may want to look elsewhere. I hope they improve their booking and communication process for future clients. read more