If I could give this provider a score lower than 1, I would.
As a FL resident, my longtime OBGYN (Women's Center of Excellence) is in Florida and offers massage chairs, coffee/tea, fresh baked cookies, and a separate play-room for children while waiting; they also have individually decorated patient rooms and vessel sinks, free pads/tampons, and boutique NC soaps in the bathrooms. I was sad to not be back in FL at the time of my annual women's wellness visit but I figured that since I'm also in MD part-time and my insurance listed this provider as an eligible all-women practice, this would be similar and align with the high standards of my previous care. I was severely mistaken. My experience at Women's Wellness MD, particularly with Dr. Chetanna Okasi, was profoundly disappointing and concerning, leading to significant medical and personal distress. On May 5, 2025, my women's wellness visit involved the recording of inaccurate information in my medical chart, specifically regarding my Review of Systems (ROS). Despite explicitly reporting numerous symptoms including joint pain, back pain, headaches, muscle weakness, depression, anxiety, neuropathy, abdominal/ovary pain, swollen lymph nodes, weight gain, insomnia, anemia, hot flashes, fatigue, chills, hormonal changes, neck pain, ovary pains, and heavy menses, the records incorrectly state I was "feeling well." Crucial details about a painful breast lump and ongoing physical therapy for various cervical and lumbar pains were also omitted. The billing was also strange in that I was charged for a diagnosis I was never informed of nor treated for. I paid for what should have been a free appointment (women's wellness visits are free under my plan) because essentially, this practice padded the bill by adding codes that force a payment from the patient. I called my insurance company to confirm that this practice billed them diagnosis codes BEFORE I had even seen the doctor, which is why there was a copay to pay on the first day I arrived (May 5, 2025). How is it is possible to receive a diagnosis when I have not even been examined? In total, I have been asked to pay 3 times (the latest invoice was sent to me today July 2, 2025 despite no visits or communication and I will not be paying that) without an explanation for the charges or even a service rendered. Dr. Okasi ordered a highly invasive and disturbing procedure performed on May 23, 2025, without explaining what it entailed. I was informed it would be an abdominal ultrasound, but it was not. It was a transvaginal ultrasound. As a rape victim, this procedure involving unprovoked vaginal insertion without warning or explanation proved to be traumatic and deeply distressing. As an trained and armed law enforcement officer, I had to exercise great restraint to not immediately eliminate the threat causing me grievous bodily harm. Following this horrific experience that brought me to tears on the parking lot sidewalk after I left, I was referred to other specialists for uterine operation(s). Those medical professionals independently concluded that the initial diagnosis by Dr. Okasi was INCORRRECT and that the procedure performed she wanted them to be perform was NOT the appropriate method for the detection or treatment of my actual condition. This confirms a serious MISDIAGNOSIS. Between May 29 - June 18, I have repeatedly attempted to resolve these issues directly with Dr. Okasi and Women's Wellness MD, requesting corrections to my medical records and clarification on the discrepancies. Despite my urgent communications (including a detailed email sent on June 10, 2025), my concerns have gone unaddressed and the records remain uncorrected as of July 2, 2025. The lack of attention to accurate medical documentation, the misdiagnosis, the failure to properly inform about an invasive procedure, and the unresponsiveness to my attempts at correction are unacceptable. On July 7, 2025, this provider sent me an invoice despite no appointment or services being rendered and has refused to explain or revoke it. I have filed a complaint against this provider with all agencies. I strongly advise potential patients to exercise extreme caution and do NOT use this provider. read more