I resided at this property for several years and initially had a positive experience. Unfortunately, my final interactions with the leasing office staff revealed deeply concerning behavior that crosses legal boundaries. After moving out, I discovered that multiple packages and pieces of mail addressed to me were still being delivered to my former unit. When I contacted the office to arrange retrieval, I was met with hostility, misinformation, and outright refusal to comply with federal law.
Under **18 U.S.C. § 1702**, it is a federal crime for anyone to intentionally detain, conceal, or withhold another person's mail. Despite this, the staff repeatedly denied me access to my packages. During my first call, an employee responded rudely, falsely claiming I was "not allowed on the property" and refusing to retrieve my package because she "was scared." She transferred me to a manager who cut me off mid-conversation and hung up after I asked if they intended to keep my mail.
When I called back, another staff member doubled down, inventing a nonexistent "federal law" to justify withholding my package. After I calmly clarified the actual legal statute, he backtracked, admitted his error, and apologized. However, the damage was done: three employees had already lied about federal regulations, accused me of trespassing on a property I once legally rented, and attempted to obstruct me from retrieving my belongings.
To make matters worse, I continue to receive forwarded mail from this address, which raises alarming questions: **Are they illegally retaining my mail?** If so, this constitutes a serious federal offense. While I appreciated my time as a resident, the leasing office's unprofessionalism, disregard for the law, and willingness to weaponize false claims to withhold property are unacceptable. No tenant should ever have to plead for access to their own mail or endure intimidation tactics to resolve a straightforward request.
I urge the property management to retrain staff on federal postal laws and ethical tenant relations immediately. Holding someone's mail is not just unethical--it's illegal. read more