Created a yelp account just to post this. I've lived at Union Flats since May 2022, and while the…read moreapartment looks modern on the surface, the experience over time has been one of neglect, disorganization, and complete lack of accountability from management.
1. Chronic Noise Complaints -- Ignored for Nearly a Year
We began reporting severe noise issues with our upstairs neighbors around December 2024/January 2025. These weren't just occasional disturbances -- we're talking constant, disruptive stomping, yelling, throwing parties, sometimes shaking our walls and ceiling. Typical college frat behavior and an absolute nightmare.
We submitted multiple noise complaints via the resident portal and received no response. We eventually followed up through direct email. At one point, a staff member named Melissa finally responded, telling us to contact Hampden Township Police ourselves -- essentially washing their hands of the issue. She also requested audio recordings for legal documentation "if the situation escalated." We provided those recordings. No follow-up. No updates. No indication anything was done.
We were left guessing based on whether the noise slightly improved, but eventually it escalated again. This past weekend on September 21, 2025, their party, their TV and voices were so loud, we could hear it from the building entrance hallway. The stomping and crashing sounded like full-on wrestling matches. We had no choice but to contact police, just like management originally told us to -- because they did nothing.
2. HVAC Failure -- Another Example of Neglect
This isn't our only issue. Our HVAC cooling broke and remained broken for nearly six months from Oct 2023 going into Spring 2024. We were told by management that they couldn't fix it until the weather got warmer, and then when a warm spell hit, we never heard back. We had to reach out again just to get basic air conditioning. Our apartment's thermostat read 88 degrees at one point while the call center agent we got directed to couldn't even find our original maintenance ticket because it was submitted in Oct 2023 when I called in 2024 to follow up.
Union Flats has a chronic issue with broken HVACs throughout the complex. Their go-to excuse is that they must "wait for the HVAC vendor to be on site," which can mean waiting weeks with no air or heat while they give you this dinky air conditioner window unit that barely cools the living room itself.
There is zero urgency when it comes to resident well-being.
3. Empty Marketing + Lazy Copy/Paste Responses
Meanwhile, we're constantly spammed with emails about their new EV charging station -- as if that's more important than working HVAC systems or basic peace and quiet. And anytime someone leaves a negative Google review, management responds with the same robotic, copy-pasted message:
"Thank you for taking the time to leave a review... We're sorry to hear your experience wasn't positive... Please email us at unionflatsmanagers@wpmllc.com."
If they valued our feedback, they'd stop ignoring complaints, losing tickets, and forcing residents to deal with police just to feel safe in their homes.
Over and over again, Union Flats has proven that they do not care about tenant wellbeing. Any problem you have from loud neighbours to broken HVAC units will be handled as slowly and vaguely as possible.
They've raised our rent every year and it's not worth it.
This place is a money machine, not a community.