Very sweet and knowledgeable staff. The vet is sweet and truly cares about the pets. I will…read moredefinitely be back.

I am new in town, and was uncomfortable with the process of finding a new vet for my fur kids! I…read morechose this one & I don't regret a single thing about that decision. Everything about Dr. Smith and her staff is amazing! I am comfortable placing my babies in their care and I love the communication that they keep with you! This is a fantastic place of care and I highly recommend them to everyone!

I took my Schnauzer to Hartman for his entire life. At least 1x per year he'd get some sort of…read moregastrointestinal issue, usually a little blood in the stool. Almost a decade of charted issues and routine check ups. Somehow, his back tooth got bad enough that it got infected. Took him in on a Thursday and the vet prescribed him NSAIDs. Now, at this point, I have no idea. I'm not a vet. I trust the professionals. By Friday night he is puking up blood. Hartman closes at 5pm, this happened literally at 5:15 pm. So I hope for the best and plan on taking him in on Monday. He wound up having to go to the emergency vet because he started wailing in pain toward Sat night. Come to find out, NSAIDs are not good for gastrointestinal sensitive patients and is ultimately what caused his internal bleeding. Why was he prescribed NSAIDs with his charted history. A simple google search of "should you give NSAIDs to someone with GI issues" returns a resounding NO. Yet they did and my dog is no longer here because of it. My GFs dog, who grew up with my Schnauzer, was a long haired Daschund. After he was 10 years old, Hartman said over and over that his teeth were getting bad but at his advanced age, wasn't a good idea to be put under. Fast forward SEVEN years later of this being the same narrative when we would take him in and say "maybe we need to pull some teeth here". Nope, he's too old for that. Well, finally, his teeth abscessed and Hartman finally agreed to put him under and do some surgery. They cleaned his teeth and pulled a few and assured us he should be on the right path. Less than a month later we were back in their office because his mouth was worse. The infection was so bad it had eaten away some of his upper pallet and was rotting through the outside of the skin (see below EDIT: couldn't post due to it being graphic because his little face was THAT BAD). They FINALLY realized they fucked up and referred to us to Memphis to a vet that specializes in dental issues. They were appalled at his condition and could not believe that he had been under the care of a licensed Vet, much less Hartman who they take referrals from all the time. This vet is like a bad PCP. Cookie cutter diagnosis, always by the book even when the patient presents with obvious symptoms, nope, by the book. One dog died due to their negligence and my other dog suffered needlessly for YEARS with infected teeth because the book said it was risky to do a teeth cleaning on a dog that was 10. He lived until 17 AND HAD SURGERY AT HARTMAN at 17 years old. Had they taken his teeth more serious (and shame on me for "trusting" the professionals against my better judgement, a mistake I will not make again) my sweet little guy would have had a much better quality of life in his golden years. **I kept this all to myself for a few years until I realized they are paying to be promoted on Google as a top result. Please take your beloved animals anywhere else**

I brought my cat in for eye discharge. $150 dollars, two trips to the vet and 10 days of putting…read moredrops in his eyes twice a day, and the truth is they have no idea how to treat or what the discharge is from. Use home remedies they say. What a rip-off. Never ever go to that vet.

The staff here is wonderful! They took great care of my kitten and got him in to be seen ASAP! They…read morewere very thorough and helpful! Would 100% recommend!

25 years. This pains me because I've taken my cats to St. Francis for 25 years (I checked my…read morerecords). All it takes is one under-trained vet tech put in charge for a week to chase a loyal client away. One of my cats is old. It's a fact that the older anyone gets, the more cantankerous and obstinate they become. This review is proof. When I took my cat in, I did not know the vets were out of town. Had I known that, I would have postponed the visit because dental issues need a higher level of care than a check up and vaccines. The staff let me open the carrier and allow my cat out, only to put him back in the carrier to be examined in a room away from me. The minute I sat down to wait, my immediate thought was that he's thinking he's headed back home and this isn't going to go well. One scream and a hot minute later, he was brought back to me in his carrier, and the tech literally made the motion of "I'm done" when she said "There is nothing we can do for him today." Forty-eight hours later, I called the pharmacist about a prescription for gabapentin for the next visit: it had never been ordered. He literally explained to me how he processes vet prescriptions to assure me he never received an order from St. Francis, even offering to call about the prescription on my behalf. Instead, I called to speak to the vet directly and got the same vet tech who set up my anxious cat for failure. It was obvious she knew she had done something wrong and didn't want me to talk to the vet, who was still out for a conference/vacation time. Had she just taken the message with no questions asked, I wouldn't have thought anything of it, but because she was clearly on the defensive, it was obvious to me she knew she had messed up. Okay, fine. Own it. We all make mistakes. I just wanted to discuss getting the procedure done as quickly as possible--without coming in the 2-3 times as the tech had suggested--knowing the risks of anesthetizing an animal without prior blood work. Money is no object to me when it comes to my animals, but my time and our collective anxiety are. Let's get it done in one fell swoop. If something happens, well, I'm the one who made the decision. The vet did call me. I was surprised she got the message because I think the tech would have liked for all of it to go away. But I'm not stupid. My pet needed care as soon as possible, and I didn't want to go to a new vet at the time. So I didn't mention the staff's mishandling of the situation and the tech's attitude. However, I knew the tech had probably greased the works before the call, and I felt like I was groveling for my cat to receive the necessary care. The dental work went off without a hitch, and there have been no problems since. I thought I had a caring relationship with the vet after all the cats I've had to have euthanized and all the literal tears over serious illnesses. However, it became clear, after a few off the cuff remarks, no one at St. Francis wants to deal with me or my animals. If you don't have the resources to deal with a meanie, just tell me and direct me to someone who is better equipped. That wouldn't hurt my feelings. I'm well aware he's troublesome. But, at this point, I don't ever want to talk to someone from St. Francis again because I feel humiliated at having to beg for care and apologizing for my cat's behavior, which is actually natural. And if you look at the other bad reviews, you'll notice a pattern: once they run into a problematic animal, they stop communicating. And, yeah, as with another client, there was poop in my cat's carrier when I got him home, and it didn't happen during the drive back. So if you have a little jerk, find another vet.

Dr Beard has treated all five of my dogs. From puppy to end of life I could not ask for a better…read morevet and professional staff. I'll take them there as long as I have animals.

Dr. Beard is the best. I am incredibly picky about my dogs health care. I couldn't ask for a better…read moreveterinarian. He is thorough, honest and clearly adores animals. I would recommend this clinic to anyone.

Dr. Jones has taken care of our pets for over ten years. You couldn't ask for, and probably can't…read morefind a friendlier and more knowledgable vet to care for your furry friends!

Dr Karen and the staff always provide excellent care! Whether it's urgent care or annual…read morevaccinations, I have received nothing but outstanding support. Highly recommend!

Good, honest vet clinic! If you love your pet, this is your place. Not the cheapest, but the good…read moreones never are.

Brought our Cat here for a problem with excessive vomiting. The staff scheduled us in to see the…read moreDoctor that day. The staff were very friendly and attentive and seemed to genuinely care. The Dr was very knowledgeable and was able to give us several options to explore to correct the problem with our cat. We got an xray, anti-vommiting medicine, antibiotic shot and a warm water enema. Our cat seems to be in good spirits and back to her normal self. Glad to know we have a competent vet close to our house. We will use them in the future if needed.

I've been using Hartman for many years. While I do not like them taking my dogs out of the room for…read morethe exam, they have always treated me and my dogs with great care and respect. I won't go anywhere else

I have been taking my dogs here since Dr. Gabbard first opened. He has always made sure my dogs are…read morewell taken care of. When my first two passed they sent me a card and let me know when their ashes came in. They have been very helpful at making sure my service dogs are well taken care of. I highly recommend them.

I had to have my sweet little 16 year old chihuahua mix put down 2 months ago. They were so kind to…read moreme. I now have a 4 month old puppy that I'm taking there too. They're the BEST!

the lady with light brown hair had a pony tail in on february 16th 2026 at 5:00 would not sell us a…read moredang gold fish because she claims they need certain water then wouldn't let us buy aa beta fish because she said they need certain water and lost about 8 sales that day from me and my family

Feeder crickets are contaminated. Manager was very demeaning and rude to me when I pointed that…read moreout. Made comments about me to other customers and staff members. I had a larder bettle in my bag of crickets and when I asked if they would take them back (didn't want to get my gecko sick and I had only walked out to my car) manger told me that's how they come. My parter and I have both worked in the pet care industry, and that's not how it works. Larder beetles show up were things are nasty and moist. Shipments of feeders do NOT show up with them unless they are contaminated. If this kind of filth is normal to them I'm worry about what other kind of nasty things they thing is normal. The manager, I think her name was Ashley, also choose to demean me in front of other customers and with other staff members. I will not be shopping at this location again.