Food is great! Has a Starbucks inside with great service. There are some great nurses in there that…read moredo their job right.

First the good. Much better than hospital in food. looks, and ambiance. Nice to walk down a…read morehallway and see occasional events. Bad is that the staff may be understaffed (?). One occasion overnight where a patient happened to wriggle out of bed to reposition herself, and once the alert button was pushed the staff told her "you got yourself down there; now you'll have to stay there". That does NOT signify as reliable care. Another of the staff eventually got her up. Would like to give 2 stars but that event made me do an "almost" 2 stars. This may have been just a one time lack of judgment.

I would never recommend my worst enemy to this place.! If you are going for rehab an are not…read morecompletely INDEPENDENT, this is not the place for you!!!! I am full of regrets letting my mom go there... We did have one outstanding Nurse, Romona. She truly cared and was willing to happily answer our questions and share her time. Beware of the "Hospital Scout", just saying. She is so transparent.

My husband spent 20 days at Addison point in chesterton Indiana recovering from a broken ankle…read more The care he received there was beyond horrible from the beginning. I asked for his food to be cut up, and it never happened. They did not follow doctors' instructions for care of the ankle .He saw his surgeon on Feb 22 and sent instructions to have the wound cleaned every two days then on Feb 23 in the evening, the aid could not get his walking boot on I said I don't think yr suppose to force it on but she did. Then, on Feb 27th I got a call they were taking my husband to the ER in Michigan city because his wound opened and the hardware was exposed. I called to complain, and they said the doctor sent him back that was I was there it was fine . Then she said on Feb 23 that it was open but waited till the 27 th to call me as a result he developed 3 infection s and is on antibiotics IV 3 times a day and required a second surgery . One shower in 20 days, the most uncaring people I have ever encountered, the nursing director and social worker, were as rude as I have ever encountered. So if u have someone there or know someone, check on them ask questions .

My father stayed at this facility post stroke. I am giving it a 3 star as an average. It was a…read more1-star for communication. My father went in on December 30, 2020 and you would think they would have had things like communication in check by then since loved ones couldnt visit due to Covid, but they didnt. It was me calling around trying to get answers and most didnt call back. I cant say enough bad things about the communication at this facility. The initial take-in was with a person (nurses aid) who clearly hated her job. So there I am giving my father to a horrible person and I cant go in to make sure he is ok. It's the worst feeling in the world!! In 6 weeks there was nothing done with his dead arm. Only physical therapy, walking, etc. No occupational therapy and when I would ask I got nothing. Here we are 5.5 months after the stroke and still no movement in his arm. He did have shoulder movement initially, but all was lost it would seem from lack of therapy. They put a "compression" glove on arm. I put quotes around it because the glove wasnt providing any type of compression at all. That was it for the arm. I got 1 update about his status early on and then I forced 1 or 2 more updates, but was told they dont usually do that. Yeah...overall anytype of nursing home is a crap shoot and this place is no different. It's newer and fancy, but that's about it. The facility doesnt matter much if the staff isnt up to par. It's all about the administrator/director here. If you cant direct your staff properly and set proper guidelines to be followed then you are failing.

Terrible!!! Their lack of care is astonishing. From lack of care to physical therapy. Nobody can…read moreanswer the simplest questions. One minute can be sixty minutes or just ignored. I don't know if the staff is overwhelmed or just callous. Whoever is in charge should be ashamed. I hope their loved one experiences the same treatment.

I have been a Physical Therapist for 20 years and recently underwent a left total knee replacement…read moresurgery. I completed several weeks of formal PT at Innovative Physical Therapy after my surgery. I am highly impressed with the quality of care, attention to details, and motivated physical therapist that worked with me. "Innovative Physical Therapy, a PT clinic where PT's go for their rehabilitation needs." Mike T, PT

I have been looking for a physical therapist since getting an order from my physician. I live near…read morethis office and figured I would check it out. Honestly the exterior maintenance (or lack there of) was the first thing that I noticed. If a healthcare facility cannot even maintain the exterior of the building then I don't have much faith in the type of care they will provide. Quite frankly I thought I was at the wrong address because it looks abandoned. The foliage is overgrown with weeds and there was garbage thrown alongside the building by the front door. Upon entering I found a very unwelcoming reception area and the woman working there seemed like she couldn't be bothered. It was at this point that I decided to continue my search.

Care here is definitely lacking in the hospital. Husband admitted to the 5th floor on a Thursday…read moremorning and they slow rolled him through the weekend. Bedding only changed one time in 5 days! Surgeon keeps telling him he should be discharged Sunday, then Monday, still not discharged yet. He is completely independent and is not dependent for anything at this point. The RNs were very good although one at first time of treatment didn't know he was NPO. Really, read the chart or the wall before you treat him! Type of care is mediocre at best. If we have a choice, will not return here!

If you care for your health or your families health DO NOT use Northwest Health. The rule in any…read morehealthcare or health care worker is to do No Harm. This facility has cause great trauma by the actions made by staff, and physician's actions. In the future I would not even sent my dog to this place for healthcare. There so many better options than this place of medical malpractice.

I love this facility. The Dr. Maribel, Dr.Adam, Dr. Neil, Dr. Adam, Dr. John and the rest of the…read morestaff treat me like family, genuinely listen to my aches and pains.

I am so happy to have found this place. Every therapist is just amazing here. At this point I feel…read morebecause of the level of care I will not be getting shoulder replacement surgery and I have three weeks left of my therapy. Also the receptionists are also just awesome. Thanks again, Debbie S

No doub't the best you will ever have. You can't go wrong and recieve…read more the best care you can get. If you are thinking of going , go. Everyone takes there turn helping walking you through your healing. Thank you Dr. Anderson and your crew for helping me .

I had Dr. Brian Damitz for my ankle surgery in December 2024. After a 4 1/2 hrs surgery. He never…read morecame to talk to my husband. 3 months after my surgery. He told me to not wear my walking boot, just a regular shoe. We'll 1 hour later in a regular shoe. Took it off and stood up on it. And my ankle popped, MRI showed several tears. I went to him to see what he was going to do. He said everything was fine. Its just a little hiccup that just put you back a month. He said to me, he wrote a note to my therapist while I was in his room. Starting that he talked to my therapist about my new orders, what to do for my ankle. When I got to therapy. My therapist never received or talked to him at all about my new care plan. I WILL NEVER GO BACK TO HIM. HE RUINED MY ANKLE. ITS WORSE NOW THEN BEFORE MY SURGERY. NOT A GOOD CHOICE IF YOU NEED SURGERY.

Everyone who works at the Chesterton location is fabulous. Very friendly and they make therapy fun!…read more It's the only place I've been that made therapy enjoyable. I was treated there in 2021-2022 for three different problems (neck pain, therapy after foot surgery, and a torn rotator cuff). They got rid of my pain and got me back to full range-of-motion for each of my three problems. In the past 4 years, I've been to 3 different physical therapy places in Chesterton, including ATI. I rate ATI a 10, whereas the other two places I'd give a 0 and a 5. The place I rated 0 actually injured me, so I then needed PT to fix the harm they'd caused. That was when I switched to ATI. I wish I'd gone to them instead of the place that injured me .

when I first started at ATI in Chesterton, I could not bend my knee more than 45 degrees and was in…read moreconstant pain. Anna, therapist, came up with a plan and implemented it so that I was pain free, eight weeks later. Anna and Jay were very attentive with the therapy exercises, massage and treatments. I highly recommend them

In April 2026 I had right hip replacement surgery. I went to Avalon for 2 weeks for rehab. The beds…read morewere very uncomfortable other than that I got treated very well and taken care of very well. The actual rehab was great got me back up on my feet and able to function and I was able to come home and be able to take care of myself with no problem. The food at this facility is pretty good I don't have any complaints there might have been one meal I didn't like but everybody has their own taste. Things are never going to be perfect at a rehab facility. Most of the time they're spread quite thin they got a lot to take care of and you have to be more understanding as a patient. If your needs are more than what they can handle then you might consider going to a different facility where you get more attention. The job of these people is to get you back on your feet and make you self-sufficient. I would highly recommend it my mother was in there for a period of time also and they were able to do wonders with her and she was 85 years old and get her up and walking too.

The total lack of proactive care. If I could give negative stars I would. My sister broke her hip…read moreand we chose Avalon for her care after the hospital. We were charmed by the looks of the facility and the assurances provided by the person who gave us the tour. The supposed services they provided both to the patient and the patient's family. It was not only a total disappointment, but it was actually dangerous in my opinion. My sister had intense pain and horrible swelling in the leg that had surgery. They did nothing about it until my nephew continued to ask what was happening. They checked for a blood clot and did an xray but took no further action. There was supposedly a doctor that saw her but we never heard anything regarding his visits. One of things we tried to do was get her to a follow up visit with the surgeon. Not only would they not help in facilitating that, they insisted that they could take an xray and send it to the surgeon. They took the xray but the surgeon has never received it. They told her to pee herself in the night because she was too hard to get out of bed and they would change her in the morning. She was moved to a different facility for insurance reasons. Within the first 24 hours the new facility did a skin assessment due to the swelling in her legs. They have an orthopedic doctor who will look at her leg. They will arrange a podiatrist to see her feet which was something we requested multiple times at Avalon and it never happened. Add to all of this, when we knew she was being discharged from Avalon we requested a call with her discharge instructions and the plan of care they were forwarding to the new facility. Despite promising that they would, they never provided that. The morning she was moved, the new facility didn't' know she was coming. Avalon didn't provide the pain meds or let the new facility know that they needed to get a script from their doctor. They never provided the information on the physical therapy she had while at Avalon. The only good thing I can say is the Avalon nurse that morning gave the most comprehensive care and attention that I saw anyone give in the entire time my sister was there. They consistently didn't comply with the most basic of promises. Such as there was supposed to be a weekly call to go over her progress. We had one call the first week she was there. We never had another call. We could never find anyone to ask about her care. If we did manage to get in touch with someone the general answer was that person didn't have access to that information. They would have someone else call back. We are still waiting. My nephew found the head nurse one evening. She was totally uninterested, provided no information and made it quite clear that she was completely irritated that he had asked her questions. Don't be fooled by the pretty building. This place is horrible.

I have been a pt at Orthopedic and Balance for years, as many of my family members. We can't say…read moreenough of the professionalism and caring the staff display. The surrounding are very comfortable and make you relaxed, the staff enjoy singing, dress up Fridays and play "Name that Tune" I would recommend Orthopedic and Balance Therapy!!!

They listen and figure out how they can help my issues. Appointments are mostly on time . The…read moretherapists pay attention to my exercises and focus on my goals . Thank you!