Incredibly helpful and quick to get back to you.... When you're buying something, as soon as you've spent your money the after sales is shocking. Several requests and never get a reply, bag I recieved ripped within 5 days of receiving it (in front of the staff) no offer for replacement. When I call about a potential warranty issue I get promised calls back that I never get. When I go in person I'm told emails must have went to spam. Funny how they never did when I was emailing about buying the bike! I was missing my keys for steering lock on purchase, was told not to worry they would drop them off at my house. Got fed up of waiting after several promises of days they'd come with them I just drove to the Manchester branch and picked them up myself. Manager said for inconvenience they'd give me a free t shirt... Which I never got. I bought the bike cash and several accessory since and I feel they have no respect for customers. I own other bikes that cost much less and dealers have been so much better. Do no reccomend. read more