My daughter and I got massages here on a day trip to Liverpool. I hadn't seen any reviews, but they…read morewere able to accommodate us together at a convenient time that same day, the location was good for us, it said they accepted credit cards, and they had a L5.00 discount with the Yelp check in, so that would make it an even better deal. Overall, we got decent massages for the price. However, there were some weird things that happened, which is why I'm giving it 4 stars. We got there a few min late because it was hard to find (above a barbershop a few blocks away from where Google pinned it), and then the front desk lady didn't seem to know how to work the credit card machine. When it got to the signature request, she kept canceling the transaction, not knowing what to do. They required pymt in advance and I didn't have much cash, so they said they had time for me to wait until I went across the street to an ATM. That signified to me they didn't have appts booked right after ours. Then I noticed she was holding a small electronic signature pad, and all it was waiting for was for me to sign with my finger. So I took it out of her hand, signed, hit accept, and it went through. Easy. I don't know why she didn't know what to do with that, when they said they accepted credit cards. Were they just trying to get out of the fees charged by the cc company? Or was the machine new and unfamiliar, or the English confusing to her? Not sure. Then I asked about the Yelp discount and showed her the screenshot of the "check in here for discount", but she said no. I didn't have data on my US phone, so I couldn't make her give me the discount any other way, so I lost the discount. When we got into the massage room, they had 2 large beds, which is typical for Thai massage because they climb around you and use their own bodies to massage and stretch you too. My masseuse was so tiny and delicate I thought she wouldn't be able to stretch my large body parts, but she was surprisingly strong for how tender her hands felt. I would have liked a little more pressure, but I just relaxed into a relaxing massage. My daughter said her girl was good too. The only thing was, the front desk lady banged on the door after about 45 min (which would have been our original ending time, if we had not been a few min late and she had not messed up on the cc machine for several minutes). They spoke loudly in their language, but I basically felt she was saying "Hurry up, we now have people waiting! How much longer?" and they both answered something, and then they quickly wrapped up the massages in the next 5 minutes. So that was all kind of a jarring way to end the massage, with the loud bang, the noisy voices, etc. My girl was very conscious and apologetic of my peace being interrupted, so I appreciated that. I just think if they said they had time to wait for me to go get cash (which I ended up not needing to do), and they took more time with the cc machine, they should have given us our full 60 min. My masseuse basically touched everything on my body, and my daughter felt satisfied. But if we'd had that extra 10 min, I could tell she would have worked on my neck, face and head longer, which I could have used. I'll qualify that to say I used to be a licensed massage therapist and have gotten a LOT of Thai massages, so I kind of know the routine.
Anyway, I was pleased that they had a shower in the room to use after, which is unusual in the USA at least, so a great bonus for helping us to feel refreshed enough to just go on with our day. But of course we felt rushed to get out of there. And there were 2 girls waiting after us. Not sure if they had just called - in which case the mngr should have just scheduled them for a bit later - or whether they walked in, or had appts and she'd known all along she would cut our massages short. But if that was the case, she should have at least offered to credit me the Yelp discount, or something. We were only 2 min late originally!
I would go back again, but would just make sure they were committed to a full 60 min, if that is what I was paying for.
