I opened an account at this bank because I needed to open an account for my nonprofit and my credit…read moreunion only does personal banking. I also appreciated the fact that there is a location so close to my home. I admit that I did not do a thorough enough research and did not realize until after the fact that this bank does not offer mobile check deposit. I am unable to drive and so that is very helpful for me. However, what I love about this bank is that they have gone above and beyond to help accommodate me bye making me very comfortable with mailing in my check deposits. The branch manager and everyone else I have dealt with have all been incredibly kind and helpful and understanding of my situation. I appreciate a business that looks at people as more than just a name or an account number and this bank, specifically this location in Crownsville, does exactly that!

We refinanced our mortgage with BOGB because they made it easy & straight forward on requirements…read morewhen big banks had requirements that were complex, and constantly changing. Also, when we have a question, we pick up the phone or stop by a branch. We liked it so much at BOGB that we used them for our business banking. They again, made requirements straight forward where other banks we used had a 10 page list of requirements which included making us login to online banking, having personal accounts, forcing us to have X transactions per month, etc. And to top it off, I have a local branch where I can email for questions, send in tax docs, etc, but also have the convenience to go to many branches. They have great people, locations and availability!

I spent 3 hours at this branch and did not accomplish what I came to do. That said, I spent those 3…read morehours with a banking professional named IZZY and she was OUTSTANDING. Izzy could not have tried harder or cared more about attaining the desired resolution. I'm giving 5 stars for the 5 star effort she put forth on my behalf and likely anyone who is fortunate enough to be paired with her for assistance. You can pay anyone to do a job, you cannot pay a soul to genuinely care. Izzy cares. Izzy cared about my burden as if it were her own. Izzys kindness, diligence and professionalism, etc. stood out in a way you DONT SEE MUCH OF THESE DAYS. The branch is fine but NFCU is privileged to have her on their team. Izzy would be an MVP at any bank whose standards are "Excellence. Always. No Exceptions". Any bank would deliver excellence with her on their team. NFCU and customers like me is who she chooses to give her best to and I'm grateful for her efforts. NFCU: Izzy is a top tier Associate, she deserves to be openly acknowledged for the 5-star bar she set, met and far exceeded if. I spent 3 hours at this bank branch, didn't accomplish a thing, still left happy. Izzy spent 3 hours on this, the least I can do is give her some of my time to acknowledge her in this review.

Great customer service by Devante R. Thank you again! I been looking for someone to lead me to a…read moregood decision and deal, and im so happy i ran into Devante! Highly recommended!!

Sommer Gore from Navy Federal rescued me today by notarizing my document. I did not know that they…read morehad a notary service even though I have an account. I first went to both UPS and PNC but their notaries were not there. I'm not sure why they don't get more than one person to become a notary. It's yet another example of local businesses in Odenton losing a simple revenue generating opportunity. Everytime I deal with Navy Federal they exceed my expectations. Did I mention that the Navy Federal notary is free to members!?!?! Five stars!! Thanks Sommer!

I've been a member with NFCU since 1997. Not all branches are alike. This particular branch has…read morefriendly staff and offers professional and efficient services. I've interacted with their staff for a car loan and check deposits. I've been satisfied with services so far. They even have snacks for their customers. Highly recommended. Keep up the great work.

First Citizens has been fantastic for years as they have offered all the services that I have…read moreneeded and are always friendly and helpful. Their interest rates best competitors time and time again and I know that I can count on them for my banking needs

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Annapolis, MD branch or find us online.

I have been banking here for many years and have a half dozen accounts opened with them. The…read moreservice is always professional, counter personnel are always pleasant and courteous and there is never a real wait for help. I highly recommend anyone looking for a great bank to check this one out.

I have been banking here with my husband for a few years now and until recently when going through…read morethe exhausting loan process realized how valuable a local bank can be. Beth and the other gals at the bank saw me every day for 3 weeks when we were going thru the closing process and we're able to get me everything we needed. It's also nice to walk in where they know you and your back round.

This is the best local bank you will ever deal with!! We have patronized this branch in Severna…read morePark for the last 15yrs. They have always gone out of their way to make you feel like 'one of the family'. It's nice to call or come in and they know you by name and ask how the family is doing. They are there for ALL your financial needs and will go out of their way to help you with any thing from savings to mortgages and everything in between. Thanks Karen Carre and Beth for putting up with me and the family....lol. Susie =)

I had a positive experience when I went. I arrived for an appointment that I had booked online the…read morenight before. Upon arrival I was greeted by like 3 people. It was welcoming to say the least. I let the woman at the counter know I was there for an appointment and she said they were waiting for me. I walked over to sit but was waved at to come on over. The woman introduced herself and I was able to open an account and she answered a lot of questions I had about Canada and US transfers. It was pretty easy. Thank you Lashon and Rae!