I had an amazing experience with this company! My shutters were delivered within three weeks! The owner was a wonderful man to work with and very knowledgeable about the product. I am very pleased with my order! read more

Chesapeake Bay Shutters - Shutters Near Me - Hampton, Virginia

Outstanding product. Definitely who you should call if you want the best. The shutters are custom-made so they fit perfectly and are painted to match your room colors read more

Chesapeake Bay Shutters This company is something else. The owner, Ron came to do estimate and was very pleasant. We decided to go with this business and paid deposit over others b/c of the small business feel. They were even a bit more expensive but wanted to support his small business. We were told we would have shutters installed within 6-8 weeks. That time frame went by and never heard from them. We started calling business at the 10 week mark. We were told so many different excuses and given the run-around for the next 6 weeks. It was beyond frustrating. I have to say the customer service is hideous! We sometimes got the "nice" Ron and sometimes we got the "full of excuses nasty" Ron. FINALLY AFTER 16 weeks, we had our shutters installed. The custom blinds we ordered were NOT RIGHT! So we told them to cancel the order and to send an invoice with the adjusted price. Once invoice was sent (same day super fast... imagine that! They wanted their money ASAP after making us wait 4 months!) We had planned to pay cash (check) but before we could even get check in the mail, company CHARGED our credit card that we used to pay the deposit WITHOUT AUTHORIZATION FROM US. They saved our credit card info without telling us and charged card without even asking if we wanted to pay balance with that credit card!!!! Horrible horrible service!!!! I gave them a two b/c the shutters that were installed are very nice and I like them BUT NEVER IN A MILLION YEARS WILL I EVERY RECOMMEND OR USE THIS COMPANY AGAIN. Their workers also said that the service and business is always like this and they cannot keep installers b/c of it. The installers get tired of disgruntled customers. I might add, we were pleasant to them. They are the messengers and not responsible for the crappy service we have gotten. We had plans to finish the house with them, but not now!! LESSON LEARNED... go elsewhere! read more

I did not have a good experience with this company. They cut my patio door shutters too short and would not redo them. I fought with the owner of this company who is quite the salesman to re-cut so they would close all the way. There is large gap in the closure. It is very obvious from outdoors at night where you can see into my home. I would not recommend this company! read more

Chesapeake Bay Shutters - I did not have a good experience with this company. They cut my patio door shutters too short and would not redo them. Paid over $3000! - Shutters Near Me - Hampton, Virginia

We had a good initial experience. Arrived promptly for their appt. shutters looked great. When they realized two shutters didn't fit because of an oddity with my windows, they offered to take them back to the shop. Second fitting went much better. Would have given 5 stars - especially after the guys helped me carry in groceries - but communication between us and the company office could have been better. Time will tell how the shutters hold up but right now we are super happy with how they look. Will definitely use them again for the second round of shutters. read more

Contacted only this company from a personal referral. When Ron arrived for the initial appointment, it was surprising to see exactly how he measured the windows. We had a 20 min discussion about the shutters that would go on my back door. He tried to conceive me to do one type of style but I had a specific way I wanted. I was told that "these are custom and we can do what you want ". I ordered the blinds a few days later (May 23) and was told it would take 4-6 weeks. I paid 1/2 upfront to start the job and the balance would be paid once the job was completed. I had been upfront, from the first appointment, that I would need a minimum of 2 weeks notice to take time off work. I was told to follow up a few weeks later to check the status of the job. A few weeks later, I contacted Ron (around June 9) for an update on the job, and he was very short and aggressive with me on the phone. He told me that until the shutters are in the final stages, basically after they were painted, he wouldn't know when they would be ready for install. I reminded him again that I would need 2 weeks notice so I can take time off. He told me they would call me once the final inspection was done to schedule install. I told him they would have to hold the shutters for 2 weeks at that point so I could take time off, he said that wouldn't be an option because once the shutters are ready they have to be installed with in 2-3 days. I told him at that point, we will just have to wait and see. Knowing that this wasn't going as originally presented I requested time off at 5, 7 and 9 weeks after the order was placed so I could have some prescheduled days off work. When I called around Jul 15, I was told my order was delayed due to another 83 window order that was taking longer than expected, employees not coming to work and covid-19. Ron told he was out of town and asked ME to call HIM back the following week when he was back in the office. So around Jul 23 I called Ron and he assured me my order was at the top of the list and that someone would contact me the beginning next week to schedule the install. By Thurs 7/30, I hadn't heard from anyone so I called again and left a message on the office number as well as Ron's number. By this point all the days I had taken off work had come and gone, luckily my boss was understanding and was going to help me out. When I finally got a call back the following day, Ron was very exited to tell me the shutters were done and they wanted to set up the install for Aug 3 or 4. I reminded him at this point, that I need to take time off work, and I couldn't take off with that short notice. He wanted to confirm and install date, I refused to schedule anything and told him I would call back with dates. After a few hours I called back and scheduled for Aug. 11 (11weeks and 2 days after they were promised 4-6 weeks). Install day came and I started looking at the shutters as they were coming in. The sliding door shutters were not what I wanted and the installer told me what they brought is what was ordered. The shutters that I spent 20 min talking about were never ordered. Ron changed the order with out telling me. When I told the installer what I wanted, I was told that was not going to be able to be made due to several different reasons having to do with support, weight and the louvers. The design that was brought was going to be the best way. The kitchen window was suppose to be "inset" but still look like the rest of the windows because of the backsplash that went right to the window sill. They ended up looking nothing like the rest of the shutters (every other window had the frame around the shutters and these would just have the doors inside the window frame). The kitchen windows ended up going back to the shop and would be installed at a later date. The rest of the I stall went ok, some of the shutters were installed incorrectly (they were suppose to open a certain direction but they open in the opposite which means I can't open them the way my furniture is set up). While I was waiting for my last set of shutters to be fixed, Ron contacted me requesting payment for what had been installed. The agreement was 1/2 for down payment 1/2 upon COMPLETION, I refused to pay till the job was DONE. At that point all of sudden Ron was willing to move mountains and have workers come out in the evening/weekends (which wasn't an option before) to finish the job. Needless to say the final shutter went in on Aug 19, final payment was given Aug 20. The biggest frustration is what is told at the beginning is not the reality! Managing client expectations from the beginning will reduce frustration for EVERYONE. Had I known that the sliding door design I wanted wasn't an option I would have done something that could be. I'm not happy with what I got. Who ever is going to be installing should do a site visit or just come with Ron for that initial visit. Looking back, I should have looked into other companies. read more

We spent a lot of money to have multiple plantation shutters made and installed in our home by this company. They looked great at the beginning but then the shutters began to sag. We called the company. We were told the needed adjustments would be done. Time passed and more time passed with unkept promises to fix the problem. We called repeatedly with no results. Our shutters continue to sag with all the uneven look and sticking shutters that sagging brings. We just live with it. I am sad to say I cannot recommend this company. They didn't stand behind their work. read more