I love Dr Charles & she was my PCP years ago. I don't like writing a negative review about a doctor but her office is a HUGE disappointment. I really, really need help & a new PCP. I called 6/12: My initial call they took my info & informed me that if Dr Charles was not accepting new patients then perhaps an associate could see me. I called 6/18 to try & make an appointment: I was also told to go on mycslink - you need a code via mail to get started, I tried to get "verified" using an additional link to no avail. It really shouldn't be this difficult. I called on 6/23 as a courtesy to let them know that I found another PCP - even through they probably don't really care. The on going delay has now pushed me out 2 months from seeing a new PCP. Is this the new normal? Dr Charles, if you care at all, please improve your office! You are better than that! read more

Dr Cheryl Charles was one of the best healthcare providers i have ever had. She is very open and understanding. She has an incredible bedside manner. She will offer suggestions and research her patients issues on her own time. I was never charged extra for any of my visits. Thanks for all your support Dr C. Rick read more

Sadly, I will be finding another primary care Doctor at Cedars Sinai. As another patient has said, after 15 years of no issues, Dr. Charles is now cold and aloof and uncompassionate. She gave me "air quotes" with her fingers in my face saying "No excuses" when I told her I didn't have time last year for a preventative appointments. I want a doctor who understands and is compassionate when I am caring for my dying mother and the aftermath. THAT is why I had to postpone my preventative appointments, but she made me feel like I was ignoring my health to lay on the beach! I was tying to tell her that this year I WILL expect to have time to do my preventative appointments, but she only wanted to yell at me about last year. NOT HELPFUL! Also I *strongly* echo what everyone else is saying - you WILL be charged for your 'free one year physical' by this doctor, no matter what you're supposed to get for 'free' by law and the bill will be huge + Plus you'll get to feel WORSE after you've seen her because she thinks it's her job to make you feel bad. read more

Dr. Charles is a warm, carking and kind physician who genuinely cares about her patients well being. She is easy to talk to and is very responsive. read more

Stay away from Dr Charles will charge you almost $1000 for a 5-10 minute visit that does not include a full physical. It is unreal.

Dr Charles is the kind of primary care physician you only hope to find one day. She is incredibly thorough and I appreciate that she connects all the dots, keeping track of my family life and emotional well-being in connection with my health. I also find it very easy to reach her via email and rarely wait more than a day for advice. read more

Great Physician who is an excellent listener. She is kind, caring and has an genuine interest in her patients. She does not rush to the next patient but takes her time to address all concerns. read more

Dr. Charles is a wonderful, caring doctor who is always friendly and comforting to her patients. She takes time to listen and answer questions regarding any medical issues you may have. Dr. Charles truly makes a difference in the medical field along with her amazing staff. She has taken care of me and family members for several years. Her kindness, sincere caring, and concern makes everything better and are a great encouragement. read more

Dr. Charles is 5 stars. Her office staff is 1 star. When it comes to health care, and the people you depend on to help you in this department, it becomes very personal. This is literally, your life. At first I rated it 3 stars, to split the difference, but that's not fair. Dr. Charles is awesome. Dr. Charles is one of the best doctors I've ever met. She's smart, professional and incredibly helpful. She really listens and gives great advice. She answers EVERY question and concern. I've been seeing her for years and I always leave with print-outs of information and samples of meds (when necessary). Dr. Charles really does everything she can for her patients. That being said, she needs a new staff. The nurses are great, this is just the office staff. I have been seeing her for many years and I cannot count how many times I've left messages without getting a return phone call. Sometimes I just call just for an appointment, while most other times I call because of something happening right now. I get it, if the doctor cannot see me same day, but they're not even passing along my messages. One time, I was having what I thought might be a stroke or something horrible, and called to see if I could talk to Dr. Charles or just get help on where to go. Someone did pick up the phone this time and said "ummmm..... well, she doesn't have anything available today.... ummmmmmm..." Okay then, help me figure out what to do because I have an HMO and I can't really do anything without Dr. Charles approval and feel like I'm dying now. "Ummmm... Urgent care doesn't open until 7pm...." So I went to the emergency room. 9 hours later I was diagnosed with a migraine. I had made an appt with Dr. Charles to follow up and she said "Did you call here first?" Yes. I spoke with someone. "Well, I wish they'd have told me you called. I would've told you not to go to the emergency room." Great. I've also heard them talking trash about other patients while I'm in the waiting area. Seriously, when you leave a message saying "I'm really scared and I don't know what to do and I just really need someone to please call me back, so I at least know you got this" and you don't get a call back from anyone - that really sucks. Bottom line: Dr. Charles is great! If you can at least get someone on the phone, instead of leaving a message, go for it! read more

I have been seeing Dr. Charles for nearly 20 years, and feel fortunate to have found such a caring, professional to go to with any needs and or concerns regarding my all around well being. Highly recommended!!! read more

I love Dr. Charles! She's been my primary care for 3-4 years now and I don't know how I did it without her. I was seeing another doctor for several years before I got to her. With the other doctor, I had to keep making appointments once every couple weeks and nothing was getting done to control my respiratory problems. Once I got to her it was like *BAM* PROBLEM SOLVED! Dr. Charles is one of those doctors that once you tell her you have an issue (even if its a cold) she wants to get it right the first time and target the problem right away which not many doctors do. I recently moved half-ways across the country and travel to LA frequently. I have NO intention on changing doctors at all. Good doctors are hard to find and Dr. Charles is definitely a hidden gem that everyone should know about :D BUT with all this being said, its hard to get an appointment with her and if you have something critical going on, she will fit you in. read more

Dr. Charles was amazing. My wife and I have been looking for a PCP that will actually care for your well being. I can't be happier that we found her. She took the time to hear my concerns and thoroughly explained everything. I felt extremely comfortable with her. I'm hoping we could build a long relationship with her! Definitely recommend her to anyone. Thanks, Dr. Charles! read more

I am updating my review. Even though I believe Dr. Charles tries hard to be great doctor, I had to change primary doctors after a wait in her office of over an hour. I had booked an appointment weeks in advance, and when I arrived, I was told that I didn't have an appointment. The staff then booked me another appointment a few weeks later. I intentionally took the first appointment of the day so I could get to work on time. I still waited for an HOUR! in the office. I was quite upset and when I complained, Dr. Charles said, "If you want a doctor who is always on time, then maybe I am not the doctor for you". She has helped me with many issues in the past, so that comment was pretty shocking to me, but I decided that she was right... she wasn't the doctor for me. read more

I chose Dr. Charles as my PCP, by word of mouth. I don't regret it! I don't understand the negative reviews.. she tells it how it is- which I really appreciate and look for in a healthcare professional. And not only that, but she explains everything in detail and discusses solutions with you. read more

Wow! I can't image this Dr. getting any GOOD reviews. Saw her 5 times because my regular Dr. wasn't available. I can write a book on this one. If don't mind a Dr. who insults with facial expression and rude comments. She'll make you feel worse than you felt going in! During my appointments I found her to be rushed, impatient and insensitive to my health concerns. She didn't even make eye contact with me. That should tell you a lot. Nurse is great. Office staff awful and Dr Charles terrible. Look at her eyes in that picture? read more

Selecting Dr Cheryl Charles as my PCP was a huge mistake. It is impossible to get a hold of her - even when urgent. I also waited over an hour each time to see her. She will only stay with patients for 20 minutes! Once she actually told me to "make another appointment if I have so many issues." That same day I sat in the waiting room for over an hour!!! read more

As a woman who is constantly struggling with weight, I am sensitive and nervous about check-ups. Dr. Charles may have done a thorough exam, but she was easily the rudest, most condescending doctor I have ever encountered. When I mentioned that I struggled with weight because I had a sedentary job, she laughed at me and practically rolled her eyes. When I asked for suggestions about weight loss, she suggested, and I quote, "Try not to eat as much as a professional football player." Wow -- thanks for that fabulous, caring medical advice, Dr. Nasty. Perhaps she has improved since my visit, but I would NEVER go to her again. read more

My husband calls me "Debbie Downer" and my friends call me a "walking disaster ready to happen." I've had pneumonia, pleurisy, lower back L5-S1 problems, sciatica, cuts, scrapes, knee problems, head injuries, fertility issues, asthma, allergies, acid reflux, ulcers... etc. etc. etc. In fact, I have a collection of ER bracelets to prove it and my husband has a collection of visitor's stickers from coming to pick me up from the ER. Through all of these ailments, I've switched doctors several times and finally found Dr. Charles through my siter who is a doctor. She is FANTASTIC! She calls from home in the evenings and on weekends if she feels the health condition requires special attention. She makes diagnoses over the telephone if you're really sick so that you can get medication prescribed without waiting for an appointment. If it's a critical issue, she'll do her best to squeeze you in. Her response has been so good that my ER visits have significantly dropped off. I've been with her now for 5 years and I don't think I've ever waited more than 15 minutes, so not sure if the 1-hour waits mentioned by others are a fluke. Her office staff can be a little dizzy, but compared to some of the other receptionists with other Cedars Sinai physicians, they are WAAAAAY better. (At least they answer the phone). Dr. Charles' altruism can be seen by her frequent visits to Guatemala to do medical. She definitely is busy and I think it's because she is well liked and gets referrals. I went to her through a referral, and I've since referred most of my girlfriends to her. I would wait the hour to see her. She is definitely worth the wait. read more

I would give her no star if I could. Don't walk away from Dr. Charles if you want to retain your emotional and psychological health, Run! She is fundamentally insecure and puts down, criticizes, and demeans her patients in order to make herself feel better. She is a doctor for all the wrong reasons. Patients go to her in good faith, with an open heart, trust, and their health issues in the palm of their hand, expecting that she will be a decent human being, a conscientious doctor, and treat them with the respect and consideration that every human being deserves. Not so. She was so nasty and critical of me that I had to choke back tears at some of her comments. Her treatment of me completely violated the doctor-patient covenant of trust, respect, and "do no harm" of the hippocratic oath. Dr. Charles was dismissive and critical of my opinions and those of my other doctors. She refused to listen to me when I tried to tell her about my health issues and talked over the top of me until she silenced me. She told me she couldn't possibly deal with "all" my health issues in a 40 minute visit, as if it was my fault that she had decided 40 minutes was enough time for a first -time physical. Nice projecting! I wouldn't go back to see Dr. Charles if my life depended on it. I'd rather have my veterinary treat me. I trust him. And he cares about his patients, which is more than I can say for Dr. Charles. Dr. Charles is a disgrace and a liability to the Cedars Sinai Hospital and organization. If this health care provider want to keep its reputation for patient care and health care quality, it would do well to send Dr. Charles packing. read more

I called this Dr. at random and spoke to Maryanne, after she convinced me how great and knowledgeable the Dr. is, I scheduled an appointment with her office two months in advance, on the day of the appointment, I ended up waiting in their small waiting room past 45 minutes, I was disappointed. However, I did want to meet the Dr., and I was very happy I did. She took her time with me (spent over two hours) we went over my medical history, and other pertinent information along with blood work and other tests needed - Dr. Charles is very patient, caring and thorough. She immediately referred me to specialists and her staff scheduled follow up appointments for me wtihin two weeks of my original appointments. In addition, I received follow up calls relating to the test results within 48 hours of my appointment. Since the first appointment I have seen Dr. Charles two additional times and have waited no more then 10 minutes. In fact, one time I was 45 minutes early and she had no problem taking me in right away. read more

I've been a patient of Dr. Charles for the past 5 1/2 years. The first 4 years were mostly for annual physicals and pap smears. Her exams and explanations are always thorough. She gives each patient her full attentions, so sometimes, the wait times can be long. But you will appreciate it when you get your turn. Dr. Charles also calls prescriptions into the pharmacy without needing to bring me into the office when I needs antibiotics or a refill. She has never denied making a referral to a specialist when I have requested one. While I can understand the comments about bad bedside manner and her coming off as cold, I will say this: when you have a real "medical" issue arise and/or life's circumstances throw you a curve ball, she and her office staff become extremely responsive and compassionate, and their professionalism and service rise far above most other doctors/staff that I've met. Her nursing staff has always been amazing! Initially when my medical issue arose, her staff attempted to turn me away (because in my panicked state, I initially didn't explain it clearly), but when I persisted in despair, requesting to see the doctor and letting them know that I had nowhere else to turn, they passed my request onto Dr. Charles, and I was asked to come in later that day. Once they learned that the need was real, they never hesitated to schedule my appts. They really saved my life. read more

She was the doctor on call when I called today to get a prescription for my husband for tamiflu since I just got diagnosed with the flu, she suggested to have my husband get the flu shot, and I told her that he didn't believe in it and we just wanted the medicine. She called my husband ignorant and illogical. I have never been disrespected like this in my life. She is condescending and rude! read more

I've been going to Dr.Charles for over 10 years. She is awesome. She is thorough, caring and never have I felt rushed. She truly cares about her patients. Also want to mention that I've never had to wait long. The staff schedules the appts in a timely way, and I get a call two days in advance to confirm the appointment. read more

Dr Charles is a brilliant and conscientious doctor who puts patient's needs first. She is first rate and a physician with people skills that make visits productive and comfortable. read more

I have been a patient of Dr. Charles for over 10 years and have referred both my daughter and niece to her. She was, for a long time, an excellent doctor. However, in recent times, she has become cold, aloof and unresponsive. During my last appointment, I found her to be rushed, impatient and insensitive to my health concerns. She even missed a significant health complaint altogether. I emailed her to express my concerns and to ask about these perceived changes . She flat out ignored me. In my email I was very clear and specific but also open minded and not the least bit hostile or critical. Yet, Dr. Charles chose to simply ignore me. That was about 5 months ago and I have felt alienated from my doctor, choosing to spend money on local urgent care doctors rather than my health insurance and tocall Dr. Charles. To this day, she has never responded to my email. I have now dropped Cedars and Dr. Charles altogether and will start with Kaiser in January. It pains me that after more than ten years with Dr. Charles she could not afford me the decency of responding to my email. Perhaps changes within the Cedars organization has placed new pressures on Dr. Charles to see more patients in less time and that is the reason for the changes. I asked about that in my email to her but again, received no reply. I can no longer recommend Dr. Charles and have moved on. read more

So incredibly disappointing! I was really hopeful that Dr. Charles would be a wonderful fit but boy was I wrong. 1. Horrible bedside manner (total snot) 2. INCREDIBLY LONG WAIT- the first time I went there I waited in the waiting room for over an hr and a half, another time I saw another dr in the practice since she was sooooo behind. This is insane to me why book yourself with appointments you cant keep up. 3. Never expect any paperwork from this office. It is a total sh** show if you need forms filled out or faxed etc. Someone in the office actually told me to just fill the form out myself rather than wait for the dr... are you serious!!?? I could go on and on but bottom line it was not worth the hassle. I will not be going back.. thank goodness! read more

I have been with Dr. Charles for close to 20yrs and I love her and her staff . In my own humble opinion I think she is the greatest doctor. She patiently listens to you and doesn't interrupt and then helps you with whatever problem you may have. If I occasionally have to wait, I don't care, we do not live in a perfect world and emergencies happen. She has always been there for me. Thank you, Dr. Charles! read more

I have had Dr. Charles as my primary care doctor for 9 years now. She and her staff have always been excellent. I never wait more than 15 minutes for appointments even when they are late in the day. read more

I feel very blessed that Dr. Charles is my doctor. I have been Dr. Charles' patient for over 15 years now and I wouldn't trade her for any other doctor. She is the most caring doctor there is. She has been working with me with so much care and concern to find the right cure for my chronic body pain. She doesn't give up. She always calls me when I leave a message that I need to speak with her. One time, she even called me back on July 4th. That is dedication! I also admire Dr. Charles for her dedication to help the sick in a town in Guatemala. Once every year, she takes time off from her very busy practice here in Beverly Hills to go to Guatemala to offer her services to help the sick there. She is very humble about it. I would never have known about it except for the pictures on the walls in the patient rooms. Dr. Charles is a great find!!!! read more

This was by far the worst doctor I had ever gone to. This is an awful human being who can't see past her own biases. I went in for a leg injury. My leg was swollen and black and blue. She told me there was nothing wrong. Months later after seeing another doctor I had an MRI and discovered a fracture that healed badly and a torn tendon. After she told me nothing was wrong with my leg she looked in my chart and asked me why I saw an endocrinologist. I explained the surgery I had on my thyroid and how the surgeon thought I had hoshimotos disease and we were going to run some tests. I was having difficulty losing weight even though i was exercising a lot and dieting. At that point she turned to me and said " if you think an endocrinologist is going to help you, you're living in denial ". She said I needed to stop eating and exercise not hearing a word I said. I was so shocked by her nasty bedside manner. You couldn't pay me enough money to see her again. In the end I stuck with my endocrinologist who is wonderful. He diagnosed me with hoshimotos disease and other problems. With the right meds I have lost weight and am feeling better. I don't think Cheryl Charles knows anything. It is shocking that someone like this is allowed to practice medicine. read more