When I was there I took the walker my sister who had passed gave me. I put my name and initials all…read moreover the walker. While there I had to be taken back to the hospital briefly ad when. I returned to the rehab facility I asked for my walker a I was told they had no knowledge about my walker. I Never Got It Back!

They are changing their name to: Same poor care:…read moreProMedica Greenville West Please, please if you love your family member and do not want them to be neglected choose any place else. ** Do not be fooled by Medicare reviews** My mothers clothes were not washed for a week, every time I popped in she was wet sitting in pee. I changed her clothes, cleaned her up and when I came back in 2 days she was wearing the same clothes. She had the same socks on for 5 days. They said it wasn't true but I had placed a black dot to identify them. I've complained to the staff , and finally the executive director and she only gets good care when I'm here and watching. When I pressed as to why the care staff wasn't being held accountable , he was beside himself because his regional director will not let him hold his team accountable because they may quit. Even if they are neglecting or committing elder abuse however you wish to view it. When I mentioned that I guess I will file a complaint with SCDHEC.gov the response is it will take them 30 days to investigate and she will be gone by then. I show up at 1pm and she is still in PJ's or the same clothes from the previous day each time. They will only bath her if we ask for it and insist on it. Not only does this facility not invest in quality staff , the place is in complete disrepair. Please do not go through the stress we've been through, chose another place on the east side of town. Please like and share as you wish. 11-28-22 the dinner is supposed to be served at 5pm, it's 6:30 and still no dinner for my mother.... Thank the good Lord tomorrow we check her out

This is an older facility but well-maintained. You can tell that the staff are very happy, not the…read moreleast bit disgruntled. The staff is very professional and knowledgeable. I experienced wonderful nurses(Milani is outstanding as well is Rachel) and CNAs(Aisha and Tasha). I personally watched the level of the above-and-beyond attitude by all staff members, Dietary services needs some improvement. Housekeeping and maintenance are excellent and they take pride in their jobs. The physical therapy department is amazing and professional,. I've personally been a patient in to newer facilities but looks aren't what you need especially when there is a post-hospital need with a goal to be fully functional upon returning home.

They like to have killed me. When I couldn't breathe they gave me an inhaler told me to take 2puffs…read morewhen I needed a breathing treatment. Also, they had a real bad case of COVID at the place. I was there maybe an hour if my family hadn't came I think I would died. To me it looked like a Roach motel.

If I could give this place a minus 10 score, I would. My loved one was in Heartland East 14 days…read more Three days after she was discharged from there, she was admitted to the hospital with a Staph infection of her incision, sepsis, pneumonia, and Covid. The last day she was in Heartland, she lay in feces which covered her incision, and was lying in sheets she tried to clean herself with, and the floor and her brief were also soiled for minutesfrom where she tried to make it to the bathroom. The sitter who came on duty at 7am had to go to the desk where her medical person was sitting , three times to ask her to please come attend to her. I hired sitters 24/7, but they would not allow sitters or family to stay with the patient at night. Their policy. They said they checked patients every two hours.Evidently staff on the exiting and arriving shifts had not checked on her as often as they should. The majority of staff were surly, displayed aggravation when asked anything, and made no attempt to introduce themselves or to try to be helpful. The person dispensing meds was talking on a personal phone call and did not answer a light or check on a man who was yelling for help for 20 minutes two rooms down from where she was standing. The valance and curtains were dusty, with dust flying over the room when the window air conditioner came on. The wheelchair she used had one broken leg and a broken brake. It had not been cleaned and had thick collections of grime on metal surfaces. A large styrofoam cup with ice water was given out each shift. No bedside pitcher and you had to ask for more water I cannot believe Medicare allows this place to take patients.

My mother is here doing physical therapy from surgery she had on a broken hip. She is getting…read morefantastic care. The staff is very friendly and knowledgeable. PT are really working her hard to help her recover and be able to go home. That's what she needs.

Place needs more caring People. Staff time to patient is…read morelong. THERAPY is great. Nurses hand pills And leave. You get some good and some need help. Jeff the director very fair person.

They didn't take good care of my sister.her appearance looked like she was homeless…read more The laundry service was awful I had her name in and on everything but half the stuff didn't make it back. Her Social worker was always rude she wanted to show her authority and throw her weight around I wouldn't put anyone there. The care my sister got was terrible

Mom went here for Respite Care for ten days. She liked it so much she decided to stay. The staff is…read morevery attentive and caring. Mom says she likes the food. She really likes the activities, Bingo, Wine and Cheese, Arts and Crafts, and the weekly outings for restaurants and other activities like getting peaches and strawberries. I feel comfortable with her there. At 97 she needs the care of a full time staff.

From the owner: Waterstone on Augusta offers exceptional assisted senior living in Greenville, SC, delivered with…read morewarmth, dignity, and personalized care. Our assisted living services support residents with daily routines such as bathing, dressing, and medication management--so they can enjoy a life rich in wellness and independence. With tailored care plans, chef-prepared meals featuring seasonal and regional flavors, and amenities including cozy household-style dining rooms, a café, garden areas, and sunlit lounges, residents thrive in a homelike environment. Whether you're considering long-term care, memory support, or short-term respite, Waterstone on Augusta meets you where you are with comfort and compassion. Schedule your personal tour today to experience the nurturing atmosphere and standout hospitality for yourself.

In 2025 Greenville Post Acute has 100% transformed into one of Greenville County finest skilled…read morenursing facilities and an excellent therapy facility that any person that needs help can ask for. Come and check it out.

Worst place ever!!…read more The facility is dirty and in need of repairs. The overall smell is terrible. Residents are 3-4 to a room. Roommates are inconsiderate, often blaring the tv non-stop. Residents are often left in bed all day, in threadbare hospital gowns, even though they have their own clothing. The phone is rarely answered by the receptionist. If you're transferred to the nurses' station they don't answer, and you get a recorded message stating the mailbox is full. If you leave a voicemail for the activities director and you're lucky enough to get a return call, it's 2-3 days after the activity you're inquiring about. The residents clothes that aren't lost or stolen are ruined by those in charge of doing laundry. The parking spots closest to the facility are limited and always taken up by the employees.

I brought a friend here with symptoms of dizziness, chest congestion, nasal stuffiness and more…read more She was given outstanding care: complete blood work, chest x-ray, oxygen, and more. The care was so intense we were there for over an hour with constant contact with medical personal. The staff were kind, thorough, and very professional. I had never visited here but I was blown away by the level of care. If the need ever arises I will definitely come here. Very clean facility; plenty of free parking.

Omg. Do not go here. They barely take a history or perform much physical exam so they can run up a…read morebill. doctor Brancati- the owner- is exceptionally rude and nasty to his staff in front of everyone and exhibits poor bedside manner.