I had a highly disappointing experience at Robert F. Gradishar, D.D.S. office that I feel compelled to share. I had an appointment scheduled for a certain day, but due to unforeseen circumstances, I called the morning before to reschedule. The lady at the front desk assured me it was fine and booked me for another day without mentioning any fees.
On the day of my new appointment, the dentist himself approached me with a very disrespectful attitude. He informed me there was a $40 cancellation fee, which was never communicated to me when I rescheduled. When I tried to explain this, he spoke to me in a condescending manner, treating me as if I were a child rather than a grown woman.
To make matters worse, he tried to bargain with me, suggesting that if I came at a different time, he might waive the fee. This was extremely unprofessional. If I had known about the cancellation fee, I would have made sure to keep my original appointment.
This experience left me feeling disrespected and undervalued as a patient. The dentist's lack of professionalism and poor communication skills are unacceptable. I will not be returning and cannot recommend this office to anyone seeking respectful and professional dental care. read more