Always responsive to calls and come up with answers quickly. They are clean and kept well. And the…read moreprices are of good value when compared to other storage facilities

I've been with this storage unit since 2020 and have had a horrible experience with management…read moreincompetency. I've been incorrectly overcharged for late fees and additional rent TWICE within months of notifying the company. I was told to vacate my unit after expressing my concerns and then charged for the month anyways WITH late fees already added for February. (it's 1/31) and haven't heard back from management in over a week. Management is ignoring the issues. After scrolling through other reviews, this is not an isolated incident. Keep track of all your invoices if you choose to use this company. They will scam you into paying additional rent and unnecessary fees then cover it up with each management change. I can't even go back to previous invoices with the new online system. As a veteran myself, not even living in the same state as the unit currently, it's become increasingly more difficult to make sure my things are stored properly without issue, this is completely unacceptable.

What a nice business. What a great staff. So glad we found this Location. Close to where we need it…read moreand not draining on the pocket book.

Professional- So helpful- Personalized Service Also a great…read moreValue ! Will continue to use them each time I have a major project and highly recommend them to friends and family!

We have used this company both for our home and office moves…read more Extremely professional and courteous. In addition my real estate company recommends them as our preferred mover. Wayne Belt Wayne Belt Realty Murfreesboro, TN

Just had an in town move and the guys were great but there was some damage to my furniture. I…read morepurchased the extra which should be insurance but they are claiming its not. They asked for photos of the damage which I sent in but they refuse to send me the pictures they took so I could compare. Sent a generic form which only states the .60Lb and not the extra I paid for. On the form it asks a Claim Amount. Very wishy washy when it comes to damage and how to file a claim. Have done MANY moves with the military and was easy to file a claim but not with this private company.

Pre-move review and expectations done very well and in person. Quote and payment was efficiently…read moredone and honored ( no surprises!). Packing day went well, boxes marked accurately. Packaging was professional to prevent breakage. Load up day in July heat was amazing. A well trained crew loaded safely and efficiently. Our out of state move-in was equally well done. A big thanks to Sarge for his leadership on this move. High quality service and not the higher pricing by the big national movers

I highly recommend the facility and will be a repeat customer. Excellent location just minutes from…read moreWilma Rudolph. Clean facility. When we cleaned out our space there were no bugs or signs of rodents. The staff was friendly and accommodating. I moved out three days after the end of the pay period and they were kind enough to waive the additional charge.

DO NOT RECOMMEND! Terrible customer service and dirty units. Initially, the manager was extremely…read morehelpful, offering a military discount which I never received as well as a free lock I never received. However, after renting for several months, we needed a larger unit, I sent an email, but received no response. On the 4th of the month, a Saturday, the right sized larger unit was available so we moved our things into the larger unit which required payment of the service fee once again along with that month's rent. A note on the unit - it was full of mouse droppings that we had to clean up. In addition, a dead cockroach was also found. Monday, I contacted the manager to cancel my previous unit and transfer any remaining amount paid to my new unit. However, I was told that because I moved after the first, (it was only the 4th) that I would not be provided any type of credit. In addition, I mentioned the email that was sent and she denied receipt. I paid for two units for the entire month, while they were able to rent out my old space again to receive two payments on it in one month. Shady business practices. I should've done my research prior to moving in because this isn't the first time this business has taken advantage of our service members. Further, there are several cleaner and cheaper units in the area who do not require setup fees and offer up to a 10% military discount. Spend your money elsewhere and support a business that does the right thing and supports our military men and women.

Best storage unit ever!!!! New clean & super nice staff. I would highly recommend them!read more

Great communication, easy access and convenient to Pleasant View and surrounding areas. We rented 3…read morestorage units for several months and it was a great experience. I can tell the owners take pride in their business. I highly recommend!

I absolutely love this place !! The staff are all so friendly and helpful!! They have been so…read moreincredibly understanding through out. for example the government shut down had me getting paid really late and I called and let them know not just once but twice and they were incredibly understanding and pleasant and happy to help. Definitely recommend

You would be hard-pressed to find a better storage business anywhere. First, this business has…read morestrong continuity. I had a storage unit here for five years. The same person that rented me the unit was there every time I needed something and, five years later when I was finally able to clear the unit, he was the same one to work with me on that. That means that they know when something is out of place. The fact that it is a gated facility with security cameras is helpful but nothing can replace that human element to security. Second, the price is excellent. Though they have standard prices, remember that human element that I mentioned above. Due to my situation, they were willing to work with me on pricing and I was able to lock in a 10'x15' climate controlled unit for the same price as a larger unit because it was going to be long term. Speaking of pricing, they also let you set up automatic payments. They just charged my card every month. Oh, and there was one month where my credit card was compromised so the card was canceled. I didn't think about the storage being on there. Instead of just hitting me with a ton of fees, when the payment was declined, they called me and asked what happened. Even though I was over 20 days late on the payment, they took care of me with it. (This doesn't mean that you have an excuse to miss payments! I am just highlighting that this is an ethical business.)