Vets are great. Vet Tech gave me a 10 minute lecture over the phone. Extremely irritating manner…read more Quite condescending. Over medicine. Wouldn't let me talk, kept interrupting. Maybe she finally noticed I was getting upset because she eventually stopped talking. I had to send pics via email so she could understand my question about the prescription. I'll try another vet.

I would give the Veterinarian a 5-Star rating. He was fabulous, great with our animals and very…read morepersonable. The clinic as a whole gets a two-star rating. On three different occasions, two over the phone and one in person, I felt talked down to and that neither I or my pet was a concern or priority for them. We needed emergency care for one of our pets outside normal office hours. Expensive and inconvenient of course, but unavoidable. HAC all but refused to commence the aftercare - which the emergency clinic recommended they do. HAC could not find time in their schedule (from a Wednesday to the following Tuesday) to fit us in. This happened on two different occasions. They recommended we go back to the clinic that we started with. Emergency clinics are needed for emergencies - that is why they are so dang expensive. We were not able to afford additional appointments there for follow-ups. I also had a very irritating back and forth on getting worms treated in our puppy. Stool sample came back negative and the tech was irritated with me that I called back to question that since there were visible worms in the sample I took in that day. Pictures and video needed to be emailed of "what I think I'm seeing" because "it looks as though we have done a fecal several times for you" and "we are not just going to prescribe medication for no reason". (the first two samples were at their request for the general new puppy exam, it wasn't as if I was dropping off bags of poop for fun) From start to finish, the process to get medication through their mail program which was our only option because they do not have medication on hand, took over 10 days. That is a long time to deal with worms in a house of five pets. I was disappointed with the way the clinic ran and was organized. On a side note, when I called to have my records transferred to a new vet, there was no conversation whatsoever on why, or for what reason - they do not care.

"Had" 2 dogs & 1 cat being treated for a long time there. Try this, increase that, days to return…read morecalls, not refilling prescription by vet on call, so busy there, rushed, felt like a number. Actually heard one vet say in the hallway that she didn't have time for what I stated in my message that I wanted done. May 9th my dog needed to be put down & I wanted this done at home. That vet was on vacation so they said to bring her in. She was 64 lbs & couldn't stand. I found a service that did that. No condolences from them at all. In June I decided to change to another place. My two left were still declining. Got my cat in the following day. He had to be put down. Had an appointment 3 days later for my other dog. The 2nd day I had to take her to emergency in Waukesha. She was critical and also had to be put down. Three pets in less than two months! I let them know about that and not one condolence for any of my pets! Nothing! My other dog they didn't have a chance to met and everyone there wrote something special in a card they sent to me. They may be cheaper there but spend a little bit more and get guaranteed proper care that's needed for your pets and "know" that they're not a number, they're your family! So extremely disappointed and angry. Do not recommend them at all!

We lost our dog few years ago due to negligence and greed of the people working there. We had…read moretrusted them to know what is best for our animals so when they told us our dog actually needed 2 injections instead of one, we trusted them. Turns out that doing those injections on the same day would lead to our dog's health rapidly declining and in under a week our dog went from healthy to deceased from an overdose. It was gross negligence on the part of the vets and to this day we still receiving letters pressuring us to take in our other dog for injections despite the fact of what happened due to their negligence with our last dog. I highly don't recommend bringing your pets here if you value their life. No amount of compensation can bring back what they did. They even fed us false hopes and lies by giving us medications that they claim would help but in reality they knew it was already too late with the injections being in our dog's system.

Called because our cat (we think) has a UTI. Our usual vet can get us in for an Urgent Care visit…read morethe next morning, but wanted to see about something sooner. Saw this place listed as an emergency vet location. Nope! "Sorry we aren't accepting new clients" how can you care about animals, but not accept new animals, and call yourself an emergency vet location. I get if I wanted to set up a yearly check with vaccinations, ok. But animals can die from UTI's going to kidneys.

We have taken our pets into animal doctors for the last 30 years+ every single time we have we've…read morebeen treated very well and so are our pets.Betsy is wonderful and always helped us through any situation with our pets We would highly recommend Animal Drs.

Our small dog was in great distress and needed immediate help. Our regular vet was closing, and…read morethey recommended this location. The outcome was not what we hoped, but it was expected. They were there when we needed them. They informed us of what had happened, and how to go forward. They gave us plenty of time and kindness. I recommend Animal Urgent Care in Oconomowoc. They provided care, and although price is not an issue at a time like that, I thought the charges were reasonable.

From the owner: Privately owned, passionately focused: To provide the level of care that your pet deserves,…read morewhenever you need it.

The experience I had was amazing from the beginning. It's never easy to let go of your loved one…read more(my dog was my baby since I was 18) & Maryanne was there for me from the moment she answered the phone. She was reassuring & answered all of my questions instantly. She has a huge heart & I was thankful for that in my time of need. Dr. Monica showed up on time, was graceful & empathetic. She went over & beyond with paw print requests. They honestly made the experience the best it could be & I will always recommend them. Thank you both soooo much!

This place took all our information, gave us a date and then called us ON THE DAY and told my wife…read morewe were outside of their area and would not be willing to come. I called them back, looked at our distance from them (well within the 100 miles they claim on the website), and asked for an explanation. They said they'd call me back, but instead, called my wife and apologized and said they could do it on another day. Do yourself a favor, avoid these people and make plans with someone who actually cares about your pet as we ended up doing. 0 stars.

We boarded our three dogs at the Rock River Vet Clinic for a week.. The pens were very clean and…read morethe secretary was very helpful and pleasant. We look forward to boarding our dogs there the next time we go out of town

We were just charged $39.80 for a nail trim. Every time we have taken our pets in for service, the…read morebills have been getting higher and higher. But after calling for a nail trim (last time done by a groomer there), we were charged $39.80! This is a small town in WI with a not very wealthy population. I called another vet and was told they'd charge $15. I'm done with this place. I just had our pets records switched to our new vet. If you want to overpay, give them a try. But personally--I'd rather pay a fair fee and donate the rest to a rescue or the humane society!