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Cherished Like Family

1.0 (1 review)

Services - Cherished Like Family

Pet cremation services

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3 years ago

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Kruger Animal Hospital - Kruger Animal Hospital

Kruger Animal Hospital

(28 reviews)

**Beware if you plan to use Kruger Animal Hospital in Bloomington, IL.**…read more In July 2024, while I was an active client, **a vet tech at this clinic filed a completely false report** to animal control claiming I was neglecting my animals *and* children. For the record, I do **not have any children** in my home, and at the time I had already spent **over $5,000 in emergency care the very same day**, all under the guidance of the attending veterinarian. After a full investigation by local animal control and the state Attorney General's office, I was **completely cleared** of any wrongdoing. Despite this, that vet tech and at least two other staff members -- another technician and a receptionist -- **continued to publicly defame me online**, openly stating they worked for Kruger Animal Hospital. Their posts have caused ongoing emotional and financial harm. I brought all of this directly to the clinic's **HR manager**, but was told there was "nothing they could do," and no meaningful action was taken. As a client who spent **over $90,000 last year** (including significant payments to this very clinic) trying to save my cats from an unknown illness, I found this response deeply disappointing and unprofessional. Under Illinois law, veterinary staff must keep client information confidential unless very specific legal exceptions apply -- none of which were relevant here. Unfortunately, that standard was not upheld in my case. I believe clients have a right to know if staff might misuse private information or make false reports without cause. I sincerely hope Kruger Animal Hospital reviews its policies, takes accountability, and protects future clients from similar treatment by terminating these employees If you choose to bring your animals here, please **be cautious and ask how your confidentiality will be protected.**

Just try to book appointment online. Terrible. Even worse…read morethen trying to cancel and reschedule appointments. Would change vets, but signed up for the pets wellness thing

Cherished Like Family - petcremation - Updated May 2026

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