This is the best gym experience I've had. I 100% recommend this gym and these trainers…read more My trainer, Robbie, is knowledgeable helpful kind and focused on helping me meet my goals. Not your typical gym Bros and a place where everyone feels accepted. They're good at what they do so they are popular and I think you have to understand that going in, with regard to scheduling. I was able to schedule 2 to 3 sessions a week with about a week's notice. I just hit my 1-year with XS and renewed for another full year.

I had been trying to engage with this gym for nearly a year; never once invited to come check them…read moreout, get a walk through, discuss services or prices-or grab a 1 day trial workout-nothing. I have allegedly been on a 'wait list' for this entire time frame as well with no training/trainer available at all M-F 6pm or later, nor any time frame at all on a Saturday-nothing available at all for a year...No one ever reaches out to me to check in, maintain contact nor any of the above mentioned anythings ever offered. Every few months when I would reach out, just a No, we do not have anything to offer you. Keep repeating the same thing, 'I guess it's not a bad problem to have', attempting to slap themself on the back - for advertising personal training, but not being able to have any time for a potential new client in a year's time. A regular person who consistently works a very traditional M-F job 1st shift. 0 stars

BEST gym around! Super clean and well maintained and a great community. Smoothie bar and childcare…read moreare there also!

From the owner: 24/7 gym with classes, fitness on demand, and childcare!read more

The correct corporate information for this place (from Illinois Secretary of State website) is:…read moreERWIN'S GYM, BALLROOM & BANQUET CENTER, INC., 2302 W JOHN ST CHAMPAIGN IL 61821-6835. To get a sense of what Refinery is like, check out reviews for his apartment company: https://www.yelp.com/biz/campus-property-management-champaign-9?osq=cpm+apartments&override_cta=Request+information I called 4/16 and spoke to Bailey. I was interested in student plan $40 initiation fee, $35/mo. I visited 4/17 and dealt with the woman at the counter. I repeatedly told her that I wanted the $40/$35 student plan. She handed me a contract for a 12 month plan, which I did not want. After going in circles with her for a bit of time, she took my credit card and fiddled with her computer. Then she handed me paperwork showing completely incorrect charges. I asked her to reverse them and fix the problem. Eventually, she gave up and got her manager, Tony, involved. Tony worked on the computer for a bit and at one point, I had several pending $64 charges on my card. Then he seemed to have the problem under control and he charged my card $40 and $18.72. Since $18.72 is more than 1/2 of $35, that charge didn't make any sense for half a month. I called Tony on 4/17 and told him that I had several authorizations on my card still. I asked if we could just forget it all and cancel the membership and refund everything, including the $40 and $18.72. He said no problem, and I emailed him a copy of the credit card bill showing the current state of it. On 4/18, two charges moved from authorization to posted - $40 and $18.72. I emailed a copy of the statement to Tony and requested that he refund the charges, as we had both agreed. It's now nearly two weeks later and I still have charges on my card. I have filed complaints with BBB and Illinois Attorney General. If they don't come to their senses soon, I'll file a lawsuit in small claims court. Having all these authorizations on my card made it impossible for me to shop for groceries for three days. I wish businesses were much more careful with charges that they post to customer cards. Accidental charges aren't just frustrating to see and resolve, they can have unanticipated consequences for cardholders. For more information on management personnel and their names, check the BBB listing for Refinery. DO NOT PATRONIZE THIS GYM UNDER ANY CIRCUMSTANCE

Most negative part is the cancellation policy. My wife cancels a few days into the current month…read moreand she owes for that month (which is fine), but for the next month too? Not cool (this after cancelling all Zumba classes with little to no notice). When I handed in my form to cancel at the beginning of 2020, we were still charged for months afterwards. They eventually honored it, but only after having to get on them numerous times. Equipment selection is good, but definitely dated (Mandelbaum from Seinfeld would feel at home). The classes are not given in dedicated rooms, but instead are given upstairs in an area that is alternatively used for events like weddings. It's a little odd. They started getting cheap by not turning on the AC for the wife's zumba class (claiming the AC was broken). I hate franchised gyms like Planet Fitness, so this placed looked promising in comparison. Ultimately, it disappointed.

Beautiful new location and equipment. I believe they moved in June or late May 2022. It is…read moresparkling clean and orderly. I was so impressed with this facility. I sent an inquiry through their website regarding weekly passes and got a call and email right away from a very friendly Alysia. She advised for me to come in, and I *thought* I knew where I was going. I recall coming here a few years ago and it was located near Stevenson Road. I made the mistake of driving to their old location as Google maps still had their old address whoops. So I tried to find them using Google Maps again and wound up at the wrong location. I called the gym and Alysia was so kind and directed me to the right place. Finally finding the new location, I walk in and was completely amazed at the size of the gym and the cleanliness. Purple and gray shiny new everything, oooohhhh!!!! Sold! Sanitizing spray and little neon cloths for wiping down the machines. I loved it. Alysia was very professional and sold me a pass (just visiting) and gave me a tour of the facility. I went in every day to find the place still very tidy and clean, and members were very respectful of the equipment and each other. One of the days I also got to meet the owner Tana who was so friendly, I really enjoyed chatting with her and finding out about the gym's journey the last few months. I can really respect a place that is proud to make their facility that clean and safe, and have some basic ground rules to keep it that way. They had a couple of really nice stair master steppers. The cable machines are also my fav. I also enjoyed the shoulder and chest machines in the center of the weights area. It is an enjoyable place to workout and it made me feel good to help out this small business.

I met with Caren for an appointment. She showed me around the gym and was very sweet and…read moreknowledgeable about all the equipment and memberships they offer. I will be returning soon

I have worked out in hundreds of different gyms due to travel and the fact I am old, and this is in…read morethe top 5 I have ever been to! The staff is so nice, it is always clean, most members clean after themselves and out the weights back, and you can leave your keys and bag out while your working out. They equipment is maintained, they have great variety and the recent renovation made it even better! I look forward to coming back to Peoria just because of Gold's!

Great gym with great people working there. Highly recommend this staff and the equipment and…read moreclasses they offer

good facility and equipment but absolutely filthy! management places no priority on cleanliness and…read moreignores complaints.

I had a disappointing experience with Crunch Fitness in Bloomington, IL. When I joined, I was told…read moreI would be shown how to properly use the equipment, but that never happened. Instead, most of the time was focused on pressure to purchase personal training sessions. I also experienced an issue with billing after my bank card was compromised and replaced around my billing cycle. The follow-up phone call I received regarding the missed payment felt rude and unprofessional in tone. When I later attempted to cancel my membership, I was informed that an additional month of payment was still required, which was frustrating given the situation. Overall, I found the staff to be generally dismissive and the overall experience did not meet expectations. Based on my experience, I would not recommend this gym.

Awesome place for a workout. Great owner, lets you workout if you're military and home for the…read moreholidays without having a membership.

Just spent a week in Decatur and was able to get a weeks pass at this awesome gym. More cardio…read moreequipment than most gyms, huge Nautilus area, free weights, cross fit area and classes. The owner was super nice and made sure I was comfortable and found all I needed. everyone was so, inviting and friendly ! Looking forward to my next visit!!!! JillP

Dropped a star from my initial review. Still a good solid gym, but could use better upkeepread more

This is a wonderful gym! Everyone is friendly, no intimidation what-so-ever and you really feel…read morelike family at this family owned gym!

I had the therapy pool to myself today. Also, I used the whirl and sauna. What more could you ask…read morefor .

They have a nicely maintained, clean facility…read more The front desk staff is always cheerful and polite.