I found that every one I dealt with in the Family Practice office was friendly, knowledgeable and…read morecaring. I saw the doctor 10 minutes early and he was professional and thorough. I have been a patient at FP for10 plus years and have never encountered anything but professionalism.

NO ONE IN THIS PRACTICE actually cares about the patient. NOT even worth the 1 star rating. If I…read morecould give ZERO stars, I would. There is absolutely NO compassion or concern for the patient. The front desk staff are cold and combative. We were on time for our 11:15am appointment and after waiting for 1 hour, the receptionist told us she made our appointment in error. After telling her that was not our fault and we shouldn't be punished, she said we could reschedule for 1:15pm. She also told us the appointments before us arrived late and were still with the doctor. Again, not our fault and we should not have to wait or reschedule. When we explained this was a follow up visit to being hospitalized we asked if we could see another doctor and were rudely told that Dr. Tucker would have to authorize that. When I asked them to do that, they said he was in an appointment and would not interrupt him. That's perfectly understandable, however, we explained to them that my husband's medication prescribed at the hospital was out and he needed a refill that day. They told us they would definitely get the meds refilled that day. When I said "great, let's do that." they said "You will have to see a doctor first." Realizing we were not getting anywhere, my husband decided to go back for the 1:15pm appt. Yet again, he waited OVER AN HOUR before ever seeing the doctor. During the appt, the doctor did not listen to ANYTHING my husband was trying to explain. Instead, he just prescribed meds that my husband has never been on before. After researching these meds, I find out there is a high risk of seizures in adults when taken together. If I could find out that information relatively quickly, you would think a doctor would know this immediately. Of course I had questions for Dr. Tucker regarding the entire appointment. I have left 2 messages for him to call me back, and have yet to hear anything. This practice DOES NOT CARE for the patients. I would highly recommend AGAINST going here for ANY reason, but especially after being discharged from the hospital and actually needing medical assistance. Dr. Tucker doesn't even have the compassion to HELP by returning calls.

I am totally satisfied with the care I receive at Franklin Clinic…read more Dr. Buchanan and his nurses and support staff are always nice and helpful. I trust them with my most important resource which is my health.

I went in on Halloween due to a finger joint that is 3x the normal size and very painful. I was…read moretold I would be called with results of x-rays and lab work. both of which I was outsourced for. instead of a call, I received a text saying that things looked normal. No mention of care or what I should do next. I had to call back 3 times to even get anyone with credentials on the phone. when I asked about care and is there anything that can be done, the woman told me that I would need to be reevaluated at urgent care, for the same thing that I originally went to urgent care for. when I asked, "so I have to go to urgent care to get treated for the thing that I went to urgent care for 4 days ago?" she seemed irritated and told me that someone would call me. instead, I received another text telling me that a RX was sent in, but did not tell me what the RX was. I had to call the pharmacy to figure out what i was being prescribed. Tell me you just bill insurance, without telling me you just bill insurance. If you want care and treatment. May I suggest going to Peterson. they treat you like a person and not a walking dollar sign with a billable insurance card. NEVER AGAIN. I was told to go to ER by a Peterson nurse, as they thought it might be a blood clot, now I am scheduled to see an orthopedic surgeon. Far more serious than anything I would have thought, but people at Franklin sure didn't care. Also, those little girls they have running the front need a lesson in manners. SEEK HELP SOMEWHERE ELSE!!!!

Dr Scoccia and his staff have been so good to me I have been a patient for over 2years; I changed…read moreto make him my primary doctor. I was unhappy with the service I had been receiving elsewhere and couldn't be happier now!

I can not believe this office. Dr. Tucker is fine no complaints there. But every time I went to my…read more4 appointments I arrived early or on time. I wait about 1 hour until I was seen. Never had blood work or any other orders requested. I moved to ingram so I changed doctor offices. When my records were request tbe ladies in the office mind you there are many working in there. Could not figure out how to send my records to my new office. Or they just sat on them until they felt it was time to send them over. Three weeks I waited calling every week and being told it's sitting on someones desk to be sent out. This is not good practice. I'm so happy I moved

He is a nice guy and took care of the problem I had. So there isn't much more to say. Oh yes the…read morewaiting time wasn't too long, so this was good as well. And now we have a first to review out of that. Go and check him out when you need a new doctor and you might like him as well.

Dr. Klump and her office staff, at both locations, are AWESOME! I have never felt more welcome, at…read moreease, comfortable and taken care of by any other physician except for 2 in 45 yrs (and I have high standards)! She is thorough, genuine, friendly, respectful, responsive in all of her care and treatments of both my son and myself. I KNOW and can TRUST that we are in the best hands with herself and her staff. They truly see you for you and not just another number. I can't say thank you enough for all they do! They are the BEST!

Hands down the best PCP I have ever had. The care I get at this office should be the gold standard…read morefor how all offices are run! Dr. Klump and her entire staff have provided me with the best service in the 2 years I have been a patient. Dr. Klump listens to concerns or issues I have and helps me make a plan to address the issues. She provides me with referrals to specialists as needed. She takes time to answers questions I have and I never have an issue getting in to see her when I need to. Scheduling appointments is easy, someone always helps me when I call, and they never make me wait past my appointment time when I go in. I feel very fortunate to have found this office and this doctor and hope to be a patient here for many years to come!

really like the people here. We're able to get me in twice on short notice. im a hard blood draw,…read moreso the actual nurse did it flawlessly! GREAT EXPERIENCE!

From the owner: Hillside Primary Care in Kerrville, TX, offers comprehensive healthcare for patients ages 12 and…read moreolder. Our experienced providers focus on preventive services, annual wellness visits, and chronic disease management, including diabetes, hypertension, heart disease, anxiety, and depression. Conveniently located at 1414 Sidney Baker St, Kerrville, TX 78028, we are dedicated to delivering personalized, high-quality care to support your long-term health and wellness.

If you want an extremely thorough and phenomenal doctor, I highly recommend Dr. Klaus Schroeder…read more He makes sure your needs and questions are completely addressed. One of the absolute best doctors I have ever had!