Dr Hoffmann was very attentive, listened, took time, offered suggestions with a great bedside…read moremanner. I was very pleased with him and the entire experience at Boerne Family Medicine. Thank you!

This post is going to be a bit lengthy, but I feel its imperative to be as detailed as possible. I…read morerequested a refill of my medications a little over a couple of weeks ago. I take a couple different types of medications for diabetic neuropathy and have taken the same medication for more than 2 years. Life without this medication is very uncomfortable and painful to say the least. My medication was denied by the doctors office because Its been sometime since I was last seen in office, so they were requiring a visit. I guess NOT going to the doctor is now a bad thing. Nonetheless, I agreed and set up an appointment. The day for my appointment came and went when I realized the day after that I missed it. I immediately called the office to let them know that I was very sorry for my absence, but I had an emergency. My 11 year old Son's school nurse called to let me know he wasn't well, had a fever and had thrown up. I immediately went to pick him up and forgot that I had an appointment. I am now going to preface my Son's situation. My Son has a terminal disease and wheel chair bound for the remainder of his life. So, his needs will ALWAYS come before mine. The receptionist indicated that she would need to speak to the office manager because she wouldn't be able to reschedule me until the hold within the system was lifted. I also made sure to mention my medication wasn't refilled and I needed to get get on schedule at their earliest convenience. I again apologized for the oversight. I was just taking care of my kiddo. The following day I received a call from the Office and the receptionist said she would be happy to get me re-scheduled, but first had to collect for the no call fee, $75 dollars. I immediately responded with, a you have to be kidding me response. She shared that she had no option and referred me to the office manager who said she would not waive this fee because they waived this fee once before back in June last year. We no longer live in a world of compassion or forgiveness, especially when a co-pay or deductible is in place. I had every intention of seeing the doctor and would have gladly paid in advance for the re-scheduling of the visit, but $75 because I missed. What makes matters worse is I have been in pain since Friday last week because they held my prescriptions hostage. These medications aren't pain killers or muscle relaxers, but they do make a difference in my life. If you value yourself and want to be valued my your physician, this is not the practice for you. back to the drawing board.

I absolutely love Dr Mitchell and his entire staff!!! I had…read moremy knee injected this am with very little pain!! Highky recommend Dr Mitchell for any of your needs!!! He is thorough , gives you hinest answers to tough questions ! very professional but very caring! You are treated like family ;/) Ramona F

I have successfully made it through pre-op physical therapy and ACL repair surgery…read more First, I would like to acknowledge that Nurse Judy and I spoke and sometimes it is better to speak up and tell someone how they are making you feel... What your perception of how you have been treated is. Since then, she has been wonderful. Perhaps I was quick to dismiss the fact that she has a life outside of the office and that she may have been going through her own hard times. When I tried the same approach with Dr. Mitchell, it was suggested that I was projecting my anger about my injury onto him. I'm afraid not. I explained that sitting uncomfortably in the waiting room for quite awhile prior to being seen and anticipating more rather rude treatment by him might be the source of my anger. He suggested that sometimes personalities just clash. That I can concur with. Since that appointment, the bedside manner has improved tremendously. The surgery went very well and my first post-op visit today went well. Perhaps personalities do clash... I was shown my prior Yelp review today by Dr. Mitchell. I don't feel like I needed to apologize but I did feel it was rather unprofessional and unnecessary. I do know this- This man knows his stuff. He is a phenomenal surgeon. Today he took time to answer my questions and was very kind. Judy was also very kind. When presented with a situation in which my 13 year old son needed to see an Ortho Guy- I considered taking him elsewhere but I didn't. Maybe Dr. Mitchell and I do not get along well but again, he's damned good at what he does and he was very kind to my son. I'm conflicted... but at the end of the day- I would stick with him as my Orthopedic Surgeon.

Love the concierge medicine idea. I'm a single parent and , last year, I spent over $6600 in…read morepremiums and deductibles before my insurance kicked in to pay 80%. - which was 6 days until the new year started. That's not counting my out of pocket for office visits, prescriptions, vaccinations, etc.... So closer to $7500? Now, I pay $175 a month for my son and self with Cibolo Family. I also signed up for vision & dental through work and a HSA Acct ($100/month). I also got a basic Major Medical Policy in case of a car wreck or some other major medical issue ($30/month). I'm saving $425/month in premiums. And there are no deductibles (saving $3000/year). Also, I love that, when I call with an issue, I am almost always seen the same day. Blood work, basic labs are done there and included. And the one time I needed to see a specialist, Dr. Hodnett called to make my appointment (the next morning) and arranged for a significant discount of that office visit ( it was only $100- still saved $325 that month!). Plus, you get to know your doctor and visa versa. I love Dr. Hodnett. He's proactive. Actually listens to my concerns and has never made me felt like he was being dismissive or placating me like a child (like my previous dr in town did). And the entire staff - at both locations - are so wonderful! They're always pleasant, and have gone above and beyond to help get us what we need when we need it. We're about to start our 2nd year with Dr. Hodnett and CFM. I tell everyone to check them out! I'll never go back to big corp medicine.

My husband and I have been a part of Cibolo Family Medicine since 2020. We not only have come to…read morelove the concierge model of medical care but Dr Stuart and staff have become very dear to us. They are always kind, compassionate and professional. We have chosen to continue with them even as we enter Medicare stage of life. Their service has been a blessing and an absolute breath of fresh air from the norm. Thank you Cibolo Family Medicine

I recommend Dr Byerly and Emily Both Listen to you and…read moretakes the time to explain very well! Office staff very nice

Tracy Byerly is the worst doctor I have ever me. He cruelly used a metal file inside my nose to…read morecorrect a deviated septum with no anesthesi. I was told by Doctor in Houston they knew of him and they would not give him a position so he moved to the small town of Fredericksburg. I was saying it hurts and I was crying g and he gave me a dirty look and finished. I was shaking so hard my husband could not understand me because I was so traumatized and crying. I regret not suing this cruel heartless individua. Do not trust him or allow him to lay a hand on you.

I went it with flu like symptoms. Filled a few forms share insurance information and was pretty…read morequickly. The staff where very helpful and kind. The Dr was in did a number of tests and quickly found out I had COVID. He gave a number of medication options and explained the pros and cons of each. The experience was really positive and helpful especially to someone like me who is new to Kerrville. These folks where great!!!

I don't know why this location was rated higher than the competitor in town. I had the opposite…read moreexperience. Excellent service elsewhere and terrible service at Kerrville Urgent Care. Giving one star since zero is not an option.

I went here on Friday Nov 19, 2021 for covid-19 testing and feeling terrible. I was able to get a…read moresame day appointment and was seen on time by Elizabeth Gardner, PA and another staff member. I know the clinic was busy, but the staff made me feel like I was the only one in the building and gave me great service. Elizabeth was very empathetic and prescribed some meds to address my symptoms. As a healthcare worker myself, I can appreciate the added stress that covid has placed on all of these providers but despite that, the staff at Main street urgent care deliver personal , compassionate care. This is my second time here, and I highly recommend them -Danny Morrison

I agree with this being the worst place ever. I wrote a review a few months back that just suddenly…read moredisappeared. I went a few months back wanting my to have kidneys checked I didn't have a regular PC at the time. I was told that was what my doctor was for a he had me pee in a cup to check for bladder infection which I already told I knew I didn't have. Had to go emergency room for a few months later. One wild guess what the issue is? I'll give you a hint it involves my kidneys.

Awesome doctor who listens, awesome staff. He refuses to let insurance companies decide what…read morepatients need and how he practices. The patients come first.

Great staff. Caring doctor. Well run. So far, so great. Would recommend. I had a terrible…read moreexperience with Peterson. They charged me $600 for three visits WItH INSURANCE. I will never go back. This place is my new PCP &, so far, I am pleased. They do concierge medicine & it seems very good.

We had a great experience with our daughter's ankle injury. Great care and excellent communication.read more

Over the years, my experience has deteriorated with them. Not because of the doctors, PA, or staff…read more It's the way their business and billing is set up. The CPL lab on premise plays games and does not honor insurance. Collects high deductible upfront and then sends high balance to collections agency. Drs Mr and Mrs McCurly are very competent. The medical insurance industry ruined the patient-doctor relationship and quality care. Why else would you pay $100 despicable for an annual check up medical appointment and then get $1200 for lab work.