I cannot say enough great things about Dr. Chen and his employees. My husband needed extensive back surgery and at the time we were transferring him from Kaiser to John Muir. From my first conversation with his front office staff, specifically Ashley, I knew we were in the right spot. The time she took to explain in detail everything we needed to do to transfer over his records and referrals, made what is typically an extremely difficult task seamless. Her kindness and empathy towards my husband's situation I appreciated more than anything, and her detailed and clear instructions made switching hospitals a breeze. I am known to call with multiple questions and each time the receptionists were nothing but patient and helpful.
Working in the medical field myself, I was concerned about my husband going on his own to his initial appt with Dr. Chen. Those concerns diminished when he came home visibly relieved to be in such great hands. Dr. Chen, besides being extremely knowledgeable, was warm, thoughtful, and took the time to answer all of my husbands (and my own) questions and concerns. He is not a doctor that just checks off all the boxes, he goes above and beyond to make sure that we are comfortable with our decision to proceed with surgery. Arlin was a godsend with making our appointment for surgery, making sure that we had everything in order, so that we could focus on preparing for the surgery itself. The staff are nothing but caring and compassionate.
To the negative reviews about wait times and rude receptionists. Could not be further from the truth. The receptionists are exceptional and besides being a leader in his field, Dr. Chen is professional, empathetic, honest, and dedicated to making sure your surgery is a success. If your appointment was cancelled due to him being in an urgent surgery, I would keep in mind that if it was a loved one of yours experiencing a trauma that you would want a doctor with the expertise of Dr. Chen to be at their side. I understand the frustration of a cancelled or rescheduled appointment but if it is due to a doctor saving someone's life, I would suggest having some empathy and understanding, not jumping online to leave an undeserved negative review.
If you want to be confident knowing that you are in the best possible hands look no further, Dr. Chen and his entire office is where you want to be. read more