Everyone has an off night...but, our recent private dining experience with Chef Benjamin was nothing short of disastrous. The evening began poorly when Chef Benjamin arrived late, setting a tone of unprofessionalism that would characterize the entire night. The ingredients were visibly subpar (incredibly small scallops, choice beef, store brand BBQ sauce, canned peaches, and canned whipped cream), clearly hastily purchased from a budget market. The resulting dishes were simultaneously cold and very overcooked, a culinary contradiction that speaks to disorganization and poor timing. Ironically, the same canned products were found on the shelf of a convenience store the following morning.
Even though the grill was less than 100 feet from the table, every meal was served cold. One of our guests chose to microwave her dinner. Once this was brought to the sous chef's attention, Chef Benjamin decided to place dinner plates directly on the hot grill. This led to two plates shattering, creating both a safety hazard and an embarrassing disruption. Not having enough plates, two guests were served on plastic serving trays. Most frustratingly, due to the chef's inability to time preparations properly, our party of eight ended up eating independently rather than sharing the communal dining experience we had paid for.
When confronted about these issues, the chef displayed a shocking level of arrogance and defensiveness. Rather than acknowledging the numerous shortcomings, Chef Benjamin pointed to our empty plates as "proof" of satisfaction--apparently mistaking our hunger and politeness for enjoyment. This belligerent reaction to reasonable feedback demonstrated not only a lack of professionalism but an absence of the fundamental service mindset required in the culinary profession. I suspect his sous chef, who seemed to be very competent, was completely embarrassed by his behavior. What was meant to be a special evening became an incredibly overpriced and expensive lesson in how one individual's incompetence and poor attitude can thoroughly ruin a dining experience. I cannot emphasize strongly enough how completely Chef Benjamin and his "experience" failed to deliver on even the most basic expectations of a private dining service. Diner beware. read more