My experience here is positive and the staff are helpful and informative. I always purchase my…read moremoney orders here and pay a few bills. This is a one stop shop for my financial needs.

The atmosphere is friendly and fun. The employees are nice and ready to help. My most recent visit…read morewas with Adrian and his customer service is great.

First let me say this is the 1st time I've had a need to use this type of service. I applied for a…read moreshort term loan thru their online website not knowing about the local storefronts. The online loan did not go smooth due to delays on their end, they also cut the amount I requested in half. I called them on the 3rd business day and they suggested we cancel that transaction and I go to their closest store, which was the east main location. When I walked in the blond lady greeted me immediately and asked how she could help me. I was the only customer at that time. She quickly checked the proofs I brought, fired up about 20 pages for me to sign, approved 25% more $ than the website, and had me walking out the door in less than 20 mins cash in hand. While I was signing there were several customers who came in, she knew every single one of them by name. If I owned a business and needed someone to make my customers know they made the right decision by coming to me this girl would be working beside me and getting paid what she is worth. She is certainly the best "retail" employee I have had the pleasure of doing business with in a very long time. She didn't waste a second of mine, yet didn't rush me which as a new customer I appreciated, these type loans are very expensive and I did compare rates between a few companies. This location also does car title loans. The only negative I ran into is that your payments must be made at that store and in person, no online available. I hope I don't have a need for this type of loan again but if I do and "The Blond" is still in charge I'll drive an hour to give them my business.

From the owner: Payday Loans, Installment Loans, Title Installment Loans, Check Cashing, Money Orders, Bill Pay,…read moreBank Account, Debit Cards

The people who work here are awesome but the way corporate does business is bullshit. I went to my…read morelocal CheckSmart on a Thursday evening and paid my loan off but it was still taken out of my account on Friday, I called customer service and they asked for a copy of my bank statement showing that it had been taken out......seriously? Your computer system doesn't show that you took the money out of my account? So I sent the information and was told it had been forwarded to the "refund department" which is off on weekends. Are you fucking serious? Luckily I have enough money in my account to cover the other payments that will be coming out, otherwise I would have had payments bouncing left and right. I can't wait to see how long it takes for them to get the money back into my account. I don't know anything about any other loan places but I doubt they're any better. Don't do it, it's not worth it.

Some of the worst costumer service I've ever experienced in this chain. I've used them to cash…read morechecks, money orders etc. go to the one on south Hamilton instead, staff there is amazing.

I had a very unpleasant encounter with this company, and I am not even a client. This is the 2nd…read moretime in my entire life that I post a negative review about a business, I tend to focus on positives, but this got me all shaken up! I had an appointment at the dentist's and, unbeknownst to me, I parked in the area that was reserved for the business next door (CFI). The lot was almost completely empty, (evidently they don't have many visitors throughout the day, on any given day). There were signs, I didn't see them. They had my vehicle towed. I found myself stranded at the dentist's office. Managed to contact the towing company who told me I needed to pay cash and gave me their address (well, that what I thought) Had to walk to the nearest ATM, then called Lyft and ended up in a sketchy neighborhood, in the very back of a parking lot, walking through gravel. I was so scared, in broad daylight, felt like I was on the set of a horror movie and I have been all over the world! I kept looking back at the Lyft car, hoping it wouldn't leave right away, in case I needed to turn around and run! I even texted my husband my location in case something happened to me. There was no "proper" business there, just a tow truck and my car next to it. The guy was okay, I surrendered the cash and drove off. He later texted me a receipt. Back at the dentist's office, where I had left my kids, I decided to go to the next door neighbor. They were all smiles, so sorry for me, assuring me this had nothing to do with them and that they hadn't placed a call at all... except that the towing company had mentioned them to me and their address is listed on the receipt I asked for! The dentist office also confirmed that this happens all the time - in spite of the multiple signs... (did I pay the price for not paying attention!) In conclusion, I wouldn't do business with a company that looks at me in the eye and lies with a soft voice, and big smile on their face... to me, it's wicked!

October 17 2017 my auto was totaled, made a phone call to the insurance company and the lien holder…read moreas well as made a call to the gap company to let them know what was going on so they can get this taken care of. The insurance company Westfield Insurance offered a settlement in the amount of $6300 and the gap company paid the remaining balance of $1600 I recieved an email from my insurance company with a copy of the check that was sent so I called my lien holder to make sure everything was satisfied and taken care of. Employee from Columbus Finance stated that I owed a balance of $142.08 because there was interested added AFTER a payoff was given to the insurance company. I have never been made aware of this via email, phone or mail that there was an amount due from Columbus Finance they told me that it wasn't their responsibility to make me aware of there being a balance owed. (they then reported this to my credit stating I am 90 days past due (again never was made aware of this until i called) insurance company asked for further information the lien holder refused and said it wasn't their responsibility for sending any further documentation. This company is a scam when it comes to the payoff of your loan they have several reviews about this same issue. The woman at the lien holders office even admitted that the interest was added after giving a payoff and letter of intent to the insurance and gap company. They don't even want to listen to this on the phone they laugh at you and just tell you that you owe the debt and that this is an daily interest loan( again I was never made aware of this or the daily interest amount). They are just waiting for this to pile up so you owe a bunch of money. This needs to be settled in full. I have contacted the BBB , the OHIO ATTORNEY generals office and now I want this off of my credit report as I am not 90 days past due and I don't owe this debt.The next step is going to be contacting an attorney to sue the company as well as the two individuals that were on the phone with me Donna, and Jim I believe where their names. They said it took 113 days to receive anything from the insurance company and that it needed to be paid in 10 days I have totaled a car before and it takes more than 30 days to get a check for a total loss, this isn't my fault if a payment isn't received as I am not in the office cutting the check or receiving the check. This needs to be disputed with the lien holder, insurance company, and gap company not me as I am not the one that has access to my account and the payoffs or interest on the account the lien holder does. I also financed Gap coverage in my loan so if something happened like this then my loan would be paid in full not be in this mess fighting back and forth with something that is out of my control.

Just want to give a big shout out to Ms Serena Roberts and co worker Jazzmin West for the fast and…read morepleasant service they have provided during my visit on 08/22/2021. From the greeting when I walk into the store all the way till I walk out, they were very helpful and I will definitely be going back for the services. Thank you again Serena and Jazzmin!!!! great job

Terrible customer service. Interrogating questions answered rude attitude, don't waste your time…read morehere. At all. Not worth it.