I really loved my experience today with Ms. Robin she was very nice and respectful. She also was…read morevery informative as well as her manager Sarah. Great experience I will definitely do business in the future.

Kelly at the 9 mile and Gratiot branch is Great! She helped me a couple of times when I had no…read moreidea how to go about the transaction. She knew exactly what to do and was very patient with me. Thank you so much Kelly!

Melissa the teller is amazing!!! She always has a smile, is so helpful and such a delight to work…read morewith!!!

Branch Manager Elena Bullard is very pleasant to deal with; also, I've been banking here for years…read moreand the while staff is super nice and eager to work with the customers. This is a great place to help make your money work for you.

No urgency in anyone. If you are left sitting for an hour waiting, too bad. People on vacation and…read morethe manager takes a day off making the wait even longer.

Dave Purvis and his staff are very thorough in developing insurance plans that are in your best…read moreinterests. They are kind, and really do care. They are always accessible whenever you need them. They give me peace of mind.

Dave and his whole office are extremely helpful. They managed to get me a discount of $300 a month…read moreoff my auto insurance. Love them!

Phenomenal, supportive customer service, which ultimately makes the client feel appreciated as well…read moreas relaxed!

Best branch in Michigan!! Staff goes out of the way to satisfy their customers and are very…read morepersonable. I am a frequent visitor at this location and will go out of my just to go here. There is never a wait time and you get assisted right away.

Greeted warmly and teller quickly handled my transaction. Branch is SPOTLESS and well run. HIGHLY…read morerecommend!

The people that greet you here are very nice, but the person in charge of accounts is very rude and…read moreunprofessional. The nice people told me they would send the unprofessional person a "message". I guess this is because they didn't want to speak to them directly. I wonder why?... Waited around 30 minutes to be seen. Looked in the office window and this unprofessional person is not with a client but rather eating and yapping on the phone about political nonsense. Office door was wide open for all to see and hear. Taking my business elsewhere and I suggest you do the same.

Stopped into Lake Trust Credit Union for a quick withdrawal and had a really smooth experience. The…read morespace felt calm and welcoming, and the teller who helped me was friendly and efficient. I was in a bit of a hurry, so I especially appreciated how quickly everything was handled. It was one of those simple interactions that still leaves a good impression. Definitely a pleasant stop when you just need to get in and out quickly.

This company is nothing but liars, thieves and broken promises…read moreThis company is nothing but liars, thieves and broken promises. I was pressured into signing up and paying the open fees that I couldn't really afford but due to my situation I was told this was the only way to stop immediate interactions. I told her I did not want to continue with a subscription and I was only going to pay one time because I can't afford the service. They promised I would not have to worry about additional payments. Then I was charged an additional $99 for the next month. When I called to have them refund it they told me it did not matter what the person before told me that they have a contract and my account does not qualify for refund. I requested the recorded call where I was told it would be one charge only be reviewed and was told it can be requested but due to the contract they are allowed to bill me because I didn't call to cancel. I did not know I needed to call to cancel because I made it very clear at sign up that I did not want to continue past one month. They have done nothing that I couldn't have done on my own and actually have done on my own over the last month, with better results. This is a scam company that prays on people who are in a bad situation. Do not give them your money. After filing my complaint with BBB I see there are many complaints stating the same thing. Buyer beware!!

They strung me along for 6 months and promised certain results. The results never came and they…read morejust continued there sales pitch . Beware this company is a scam ! ! !