If you are in a hurry do not come here…read more Horrible horrible horrible people to do business with. Complete lack of care for their customers. Long wait. Manager Shannon would not help in when there were several people waiting to be helped. They rejected me 5 times since they were not clear as to what I needed to bring. Had to wait 40 mins to get rejected for a single paper work unbelievable. If I can help it I WILL NEVER COME BACK TO THIS , PLACE. Manager left leaving only one person in charge with a mob of frustrated people. She was joking and laughing the whole time without showing any urge to help the already frustrated customers. Very poor!! Run away..you are heading for huge disappointment!!!!

Hi my husband went into cash a check. Hilda was helping him he said Hilda went above and beyond she…read morehas great customer service very nice and professional. Very hard to find somebody who is willing to help and makes somebody's day a little brighter.

had a great experience here. The service was quick, professional, and the staff was very helpful…read moreand welcoming.

I am a customer at Check Into Cash for awhile & I always receive excellent customer service at the…read moreWindsor, Ca branch from the Manager Janet , and the customer service representatives Ashley V & Jessie L, they are very helpful and nice, and it's always a good experience every time I go in to pay on a loan, thank you for your excellent service, I will be sure to refer your establishments to anyone looking for loan information, sincerely Elizabeth B

I have always had a very positive experience at " Novato Check Cashing" there employees always go…read morethe extra mile to help especially Tom and Francisco. I highly recommend them wish I could give more than 5 stars!!

I've been there before about 10 years ago no problems. They then this time refused to cash my…read morecompany issued paycheck for absolutely no reason. Thanks a ton. Now I'm broke for the rest of the weekend. If you're not going to cash my check at least give me the reason why. Lame and dismissive attitudes mean I won't be back here ever and highly suggest you go somewhere else.

I got a mail box with Check max plus a few years ago and they were great. I would pick up pizza or…read morea burger for dinner on my way home. The staff was nice and they received packages for me. They would even call to let me know when something arrived. A very friendly family feel. They even let one of the ladies behind the window bring her infant in so she could keep working. Then New owners bought the place about a year ago and the place quickly went down hill... -The cost of the mail box doubled over the pervious year. -The cost of money orders tripled. -After the price of the money orders went up there was a problem and they weren't doing money orders anymore. They kept saying next month, next month... this has been going on for a solid 6 months now. -They would randomly not be open durning business hours or close early. -A constant shuffle of new faces behind the glass. Definitely not a good sign because they can't keep employees. -They went on a reduced schedule during the Covid thing but aren't open during the new posted hours & days. -They don't have a voicemail to leave a message regarding your frustrations or even figure out if they will be open. I have a package that was delivered almost 2 months ago that I can't seem to pick up because they are never open.

I used to love their PO Boxes. Now, rates have doubled. Reduced hours during COVID. Often closed…read moreeven during their reduced hours. Now they have a sign that says they're CLOSED. PERIOD. (But their "new" hours are still posted. ) CLOSED sign says to email them with any questions. How am I supposed to get my mail???

We are live in Santa Rosa and our business is in Rohnert Park. We liked the idea of dealing with a…read morelocal bank. We have accounts at BofA and US Bank too. We wanted to switch everything over to Exchange Bank. Well, we're definitely not doing this now. Why? - Their fees are high. They nickel and dime their customers for everything. - The business accounts don't allow Zelle. Many customers pay us via Zelle. - They don't allow Venmo immediate deposits. - they don't notify you if there's an issue (except by mail). Probably because they garner more fees this way. For instance, I deposited a large check in there the other day. It said the funds will be available the next business day. I had set up some payments going out the next day. They all went through, but only after EB charged a few $35 fees for covering the "NSF" checks. I was not notified of this until a few days later--in the mail. US Bank and BofA send me an immediate notice via text and email if there is such an issue (yes, I opted in for electronic notices with EB, but it's useless). -Their app is antiquated and often gives conflicting and confusing information. -there was plenty of money in the account, that is clear and available to use, but they often reject charges. Not from small obscure companies either. Microsoft, Google,Target, etc. I am truly afraid to use the debit card, because it's like playing roulette in regards to it being accepted or not, and I would never even attempt to use it while going out to dinner with friends, avoiding the possibly embarrassment of having the card being incorrectly declined. Bottom line, is EB loves fees, and does not have their customers' interests in mind. The personal account experience is no better. They do have Zelle though, but same issue regarding Venmo. Also, there's usually a one-day-delay on most ACH deposits, etc.--one day later than traditional banks, I mean. Shame on you guys. The greed and incompetence is noticed and unappreciated. You're not some small-time friendly bank like you claim to be. Then you call them up to talk with one of their "fabulous agents", but unless "fabulous" means grumpy, they are far from it (I'm always nice with them by the way, but after today's experience, I am done. Back to BofA and US Bank we go).

Awful Bank. It took two weeks after applying for a business banking account to hear from them that…read morethey didn't want to open the account. The business is completely legitimate and federally regulated and registered but is was considered too risky for them. If you're a business that doesn't do cash transactions and is a business that transacts in basic retail services that are only done in eft, they might open an account for you. Other than that, as a business you are out of luck.

They're great with 1 set back. Personal Checks are a super hassle if they cannot contact check…read morewriter/issuer especially when it's a, Payroll a/o Payment of services rendered. WHY, can't this be easier folks⁉

I always have such a pleasant experience at this location. I always try to go to Litzy, she is…read morevery personable and has remembered me since our first interaction, also very polite and time efficient. I am always in and out of there!