Wonderful customer service. During our last visit to the Exchange Bank, we were assisted by Kianna…read moreHall, and she was awesome! When I walked into the bank, I was very upset, frustrated, and ready to argue. Kianna was able to answer all of my questions and resolve the issue I had. She was very polite and professional. I'm so happy I got to work with her that day. Thank you, Kianna, for your hard work! From now on, you will be my person to call if I have any further issues with my card.

Over the years, I've met their front desk clerks, personal bankers, and a branch manager. All have…read morebeen very personable. Thank you.

HORRIBLE bank! I've been a "premier valued customer" for 21 years and never have I received such…read morepoor service. Their atm swallowed a check for over $5.6k. I called the number on the receipt to open a claim and also went into the branch. The teller told me that there's been continuous issues with that machine --- (here's a thought- get it serviced or mark it out of order then!). 8 days later and my money is still being held hostage by BofA and not credited back --- when I know the machines are emptied regularly! Unacceptable and now done with this branch and this bank. To know they have repeated issues like this and not address such things in a timely manner is a crime.

https://www.pressdemocrat.com/article/industrynews/skimming-device-found-at-rohnert-park-bank-of-ame…read moreica-branch-atm/?ref=TSM#:~:text=Police%20have%20in%20their%20possession,turned%20it%20over%20to%20authorities. Wow my fiancé used it and they didn't post or say anything. Oh why, because the branch manager didn't want to make customers worried. Isn't it more worrisome for you to be dishonest and not tell the customers.

Huge thank you to the manager Jose for helping me with a claim. I was not treated so great over the…read morephone and was ready to close my account, but I thought maybe talking to someone in person would be a better route. He was super kind and so much more pleasant to work with than the people working at a call center!

Excellent customer service! Leo was very helpful and pleasant to work with. I was a little hesitant…read moreto go inside this branch seeing the other negative reviews here but happily did not have any issues.

This Credit Union is pretty low key. I have never noticed it being too crowded. And if you are a…read moreFederal Credit Union member, you aren't charged additional fees for using their ATM! The tellers are very helpful.and kind when you ask questions and there always seems to be plenty of parking.

I had the worst experience as someone working with Redwood Credit Union for an auto loan, it took…read moreover a week to get a check funded, the loan person didn't check a box and the loan was just sitting. When matters are urgent this is extremely disappointing and anxiety provoking. If you are needing to fund a private party loan or work with them to pay off an existing loan with the new loan, beware, this was an awful experience. I now get why people want to have a paid off vehicle and cash vs getting loans!!!

My main issues are: They refused to accept a cash deposit…read moreinto a friend's account because I do not have an account there. I now have an auto loan, but I cannot make an additional "principle only" payment online. I have to mail it in like it was 1975 or go into the branch and wait in their long lines. Long lines - hard to tell where theirs ends and RCU's begins. Terrible reputation for opening accounts without permission. The only positive is they are next door to Kyoto, which is schamazing.

Thanks alot for all your beautifully costumer services we need more people like her that cares…read moreabout the costumer first she put anything down to take of me I really appreciate that

Terrible. They get really nosy about what you are doing with YOUR money. The only man that works…read morethere is loud and rude. Pressures you to open and use credit card accounts so he can make his bonuses. Branch manager inflexible with just letting customer do what they want with their money. Bank somewhere else. Screw these people.

great service they all welcome you with your first name that's why i will never leave even though…read moretheir not open on Saturday Margie and Bruce are the best ‼

Does not give information you are looking for. Information…read morewise given to you is always dated late. Need something more reliable.

This Bank of the West was among the Best of the Best! Even…read morethought because of Covid and being short staffed, the tellers went out of there way to care for my personal needs. Many times in banks there can be many employees at desk, one teller, and a long line of customers. At this Bank of the West any time there was someone in line another teller would show up from a desk to care for them. In addition I received guidance as to how solve my situation by using a neighboring bank in addition to Bank of the West. I was cared for in an "Old School" true customer service way.

I really like this bank. Small and quaint.. I'm happy with…read moretheir service. I opened up a new account. It was easy.

Walked in with an outside charge and Alan assisted me. Walked me through the process and gave…read moreoptions. Very professional, personable and knew his stuff. Been a member for 40 years. Patelco is lucky to have him as a representative.

We are live in Santa Rosa and our business is in Rohnert Park. We liked the idea of dealing with a…read morelocal bank. We have accounts at BofA and US Bank too. We wanted to switch everything over to Exchange Bank. Well, we're definitely not doing this now. Why? - Their fees are high. They nickel and dime their customers for everything. - The business accounts don't allow Zelle. Many customers pay us via Zelle. - They don't allow Venmo immediate deposits. - they don't notify you if there's an issue (except by mail). Probably because they garner more fees this way. For instance, I deposited a large check in there the other day. It said the funds will be available the next business day. I had set up some payments going out the next day. They all went through, but only after EB charged a few $35 fees for covering the "NSF" checks. I was not notified of this until a few days later--in the mail. US Bank and BofA send me an immediate notice via text and email if there is such an issue (yes, I opted in for electronic notices with EB, but it's useless). -Their app is antiquated and often gives conflicting and confusing information. -there was plenty of money in the account, that is clear and available to use, but they often reject charges. Not from small obscure companies either. Microsoft, Google,Target, etc. I am truly afraid to use the debit card, because it's like playing roulette in regards to it being accepted or not, and I would never even attempt to use it while going out to dinner with friends, avoiding the possibly embarrassment of having the card being incorrectly declined. Bottom line, is EB loves fees, and does not have their customers' interests in mind. The personal account experience is no better. They do have Zelle though, but same issue regarding Venmo. Also, there's usually a one-day-delay on most ACH deposits, etc.--one day later than traditional banks, I mean. Shame on you guys. The greed and incompetence is noticed and unappreciated. You're not some small-time friendly bank like you claim to be. Then you call them up to talk with one of their "fabulous agents", but unless "fabulous" means grumpy, they are far from it (I'm always nice with them by the way, but after today's experience, I am done. Back to BofA and US Bank we go).

Awful Bank. It took two weeks after applying for a business banking account to hear from them that…read morethey didn't want to open the account. The business is completely legitimate and federally regulated and registered but is was considered too risky for them. If you're a business that doesn't do cash transactions and is a business that transacts in basic retail services that are only done in eft, they might open an account for you. Other than that, as a business you are out of luck.