As a disabled vet, its hard for me to trust that people will do the right thing. The time came for…read moreme to purchase my first home. Full of questions and worry I started the long and tedious journey of trying to make a family dream come true. This is when I met Frank. He not only helped me secure a V.A. loan but got me a killer interest rate and a super great deal on my brand new home!!!! Frank had all the answers and was always willing to take my call no matter how many dumb questions I had about the process. His sincere willingness to go that extra mile really gave me that piece of mind that is so hard to come by these days. Especially when it comes to finances. The family and I will forever be in Frank's debt for making my families dream of owning a home come true!!

Frank was awesome! He was very patient with us, and took the time to answer all of our questions…read more It was our first time re-financing, so we where not familiar with the process and Frank made sure that he explained everything thoroughly. The whole process happened very quick and the closing was easy. We don't plan on re-financing again, but we would definitely got to Frank again! Would not hesitate recommending him to friends and family.

Fidelity National Title is the worst company I have ever worked with, I will…read more never work with them again. 1. They don't tell you there are different title insurance policies available. 2. Fidelity doesn't stand behind their employees for not informing you that there are different policies available. Fidelity did the title insurance on 2 property that I purchased. I didn't find out this information tell I had a problem with an encroachment and garage roof that didn't have a permit. I am now having to cover these problems myself that are over 10.000. They denied both problems... PLEASE BEWARE

We didn't have a great experience with these guys. Our escrow officer wasn't quick to return any…read morephone calls or emails. Often times we just wouldn't get a response. It was very frustrating and we won't be using Fidelity again.

Oh yes definitely become a member Of this solid institution! Customer service like you've never…read moreseen securing our loan! Allie at the Mendocino branch is as skilled, smart and thoughtful as she can be, add her wonderful sense of humor and what a dynamo! Way to represent RCU! The best banking experience EVER!

Rcu has the absolute worst telephone answering, system…read more extremely hard to speak to a real person

Just had the pleasure of being assisted by Heather in the Loan Servicing Department - I suffered a…read moretotal loss recently on a vehicle and Heather made the process easy, exuded empathy and stuck with me from start to finish to ensure that my issue was resolved and that I felt supported in the resolution. Thank you so much, Heather, for affirming my pride in being a Redwood Credit Union member.

17 people ahead of me on line. Happens a lot with long lines. My husband who has mobility issues…read morecan't come in anymore because it takes to long need all booths manned to help customers

I have asked several times to not have my name and address sold to insurance companies by Community…read moreFirst Credit Union and, despite calls and letters, they are still selling my information. I don't want life insurance. I simply want banking that is not part of a large corporate banking system. It doesn't work to advertise community and then spam your customers. I will be taking my business elsewhere.

Community First is pretty awesome, as far as financial institutions - I mean, let's face it, banks,…read morecredit unions etc, they are all in the business of making money so of course we are second to that, but I would much rather be second that last like most customers are at other banks like Wells Fargo etc. I have a very unique Real Estate circumstance and Nick Garcia was able to help me through the process, managed my melt downs like a pro, was kind to me even when I was a tad (ok a lot) bitchy at times and is still nice to me after the process. Who can ask for better than that?!

Chase Sapphire Reserve Card: When we went to San Miguel de Allende in November, someone made a…read more$2003.10 charge on my credit card for hardware from Comer Neggler Company, which appears to be a Mexican provider of cleaning chemicals. I immediately cancelled the card and reported fraud to Chase. They "investigated" and 62 days later contacted me to say I was responsible for the charge. I have since three times challenged the charge. Each time they come back a couple of days later and tell me it's legitimate. I asked them how they decided. They said because the charge was made on my card. They have not called the vendor and asked for a receipt with a signature. I have complained to a state agency, a federal agency, the state attorney general, etc. I now have their attention at least. Next step is I am going to take Chase to small claims court and force a company representative to explain how they could go along with this fraud. Card holders beware. Chase is not a reliable partner. I am going to cancel this very expensive card; $700 per year fee, and for what? They don't stand by their customers. Take your business somewhere else. I would give them a less than one star if possible.

DO NOT USE THE DRIVE UP ATM!!…read more I was just told by chase bank that this atm is not managed / serviced by chase. So any transactions at this atm are not secure!

This bank ALWAYS has all 3 ATMs off after hours. Impossible to go late night or early before work…read more Considering that there arent many in the area you would think that they would keep at least one on. No point in going here after hours.

I'm very disappointed with the shortened hours the WF branches are open…read more It is painted on the doors they are open until 5 pm, but in actuality they are only open until 4 pm. If you work a 9-5 pm job, the branch is not available to these customers and this does not serve them well. If the advantage of banking here is having a brick and mortar building to do your banking, this lack of availability has created a lost of incentive to remain a Wells Fargo customer. The many on-line banks are becoming much more appealing plus their high yield savings accounts offer much more interest on your savings. After 35 years of banking at WF, not sure it makes sense any more.