TLDR: unreliable, unprofessional (had to contact several times to learn she had quit in the middle of the project), and uncomfortable to work with.
I was hopeful at the beginning of our experience with CHCH design. I used to enjoy design very much and thought that the process of making our home into a more comfortable environment would be enjoyable.
Unfortunately, the experience with CHCH design cost me a great deal of emotional energy via frustration, disappointment, and dread. The designer was pushy, condescending, and defensive when I did not like or agree with her design ideas. I explained that I need to be comfortable with the design as it is my living space. I was forthcoming in that I wanted the project to progress over the summer as I am a professor at a university and would not have as much time to devote during the academic year.
In the Spring, there were some personal excuses about timelines (sickness). I dreaded our meetings because if I said I didn't like something, there would be backlash. The summer came and went. We had recommended a contractor that the designer said she couldn't get in touch with; however, I heard from our handyman who works with the contractor that they had made contact.
The designer failed to follow up and manage the project for weeks and weeks. I mentor and supervise graduate students and they show more follow-through and dependability. After we finally reached out, several times, the designer said that she has a big project (with a big company) and is no longer able to continue this one (which is incomplete). This lack of communication, explanation until we sought it out, and all of the time that has lapsed is extremely frustrating.
I would not recommend this company to anyone. My experience has been horrible and we could have saved a lot of time and money by choosing a different service. read more