Great service. Driver communicated with me the entire time upon landing. I knew exactly where to go…read moreand where we would met. The company also kept me informed. Great fail safe in case of a problem. Driver was friendly and extremely helpful. Took care of me from pickup to drop off. He made the end of a long trip actually enjoyable. He was able to read exactly what I needed and acted appropriately. I have to say best driver of the year. Also, all other drivers I had at Royal Coachman were also top notch and went above and beyond. Just saying that Jamie was at the top of a list of good drivers. At the very top. Don't hesitate to use them for your driving needs. You will not be disappointed in the least and most likely totally impressed.

If you are looking for a 5 star car service, I would only recommend Royal Coachman. Their staff go…read morebeyond and above for red eye schedules and always feel safe they are the service that I depend on when I am exhausted from a work trip or vacation. All the drivers are courteous and respectful.

It all started from a Yelp request ... the day before my flight the car service I booked with…read morecanceled on me. I sent a Yelp request for quotes and a availability for other car services in the area, although many people responded quickly and a few were cheaper, the quality of service I received via text, then over the phone (Brittany) to make my reservation and then in person made this experience top notch. My driver, Baha, waited patiently and so nicely as I had to hunt down my luggage for a flight that landed at 2am due to delays. He kept in constant contact with me so I didn't feel alone. The car was immaculate and the ride was smooth and uneventful, just like I wanted. I will definitely be a customer again!

These guys were great. Their pricing was good, very professional, showed up before arrival times…read moreand has a safe ride. We used them for transportation to and from the airport for a vacation and would use them over a taxi/Uber in the future. We will 100% be using them again.

Driver was courteous and professional, honestly you can't ask for anything more…read more Car was really nice, and clean. For a few dollars more than an Uber or Lyft it is worth it having a professional driver and well maintained car with the backing of Air Brook Thank you

Great zero, super smooth ride, made great time home from JFK. Hassel free! My driver, Bar, do…read morenice, friendly, very professional Thank you for experience

I had a ton of work travel this summer, and ended up getting several rides in a few different…read morecities with EmpireCLS. I guess corporate headquarters is in Secaucus, NJ, but the company has drivers all over the world. The Yelp reviews suggest both a concerning work culture and poor service for paying customers. I can only speak to my experience, though, which is that of a middle-aged mom getting comfortable rides in luxury cars, all arranged and paid for by other parties. Whatever aggravations may have arisen were not mine to endure. I had several drivers running me to and from LAX and JFK, as well as on the ground in New York, and from Los Angeles to San Diego and back. They were unfailingly polite and professional, and the one driver I ended up talking to for a long stretch--a mostly retired grandfather--was super personable with a fascinating life story. I would encourage EmpireCLS to pay these drivers what they deserve. They're definitely bringing more to the table than the average Uber driver, and Uber drivers don't have to spend all day in formal attire. The cars were all sparkling clean luxury cars with plentiful leg room. Like I would never personally buy a Cadillac Escalade, but it's the car I'd want if I were always sitting in the back seat. The little water bottles and charging cables were nice too. My one gripe is that the pick-up times were aggressively early, and I had to be vigilant about changing them if I didn't want to sit around at the airport for two hours. The company was willing to adjust as long as I took responsibility if I missed a flight, which, fair enough, it's not like I've never done that before. It seemed like the drivers were always at least 15 early no matter what time the scheduled pick-up, and I felt bad leaving them to idle while I wrapped up my packing. They never complained, though, and it seemed like this was just part of their service. I got kind of used to the car service life, and it was a bit of a rough reentry the first time I landed at LAX and had to LAX-it instead of meeting a friendly driver at baggage claim. I'm not planning to make the upgrade for personal travel, but I'll be glad any time I get to ride with EmpireCLS.

I have been an Empire client for more than 20 years, and I have consistently found their service to…read morebe of the highest quality. One issue I've had recently is the following: I always request a curbside pickup at the airport, which means the driver does not need to park, and thus I should not be charged for parking. Apparently, agents are not permitted to delete the parking charge at the time of booking. This then requires me to call Empire after the trip, and ask them to remove the charge. Further, I must then monitor my credit card bill to ensure that this has been done. This is burdensome and time-consuming, and I wish there were some way to lessen the burden on the client to ensure proper billing. On the positive side, I would like to commend two agents who were extremely polite, courteous, and thoroughly professional, and who resolved a recent incorrect "wait time" charge. I first contacted Samantha, whose records showed the driver who picked me up at the airport waited 45 minutes between the time I deplaned and the time I reached the car, which was not the case. Samantha said she would investigate and that Empire would get back to me. The very next day I received a call from Brianna in Customer Care, who indicated that the wait charge was an error on Empire's part, and that I would receive a credit. When I raised the issue of incorrect parking charges, she said she would review all of my 2025 trips to ensure that I was not charged for parking. Excellent follow-through, excellent service.

I just used My Paramus Limo to get my parents (87 & 91 yrs old!) from Wyckoff to Newark Airport,…read morewith 4 HUGE checked bags of luggage, carry-on's, etc., and it could not have gone smoother! Their driver was amazing and helped calm my very nervous parent's fears! He texted them the night before to confirm the itinerary, times, etc. and everything went off without a hitch. My parents were so effusive in their praise, my sister called to get info for her next trip to the airport!

The best Limo service in North Jersey . The drivers are…read morealways on time and always courteous . Sandy is conscientious when taking the reservation, and will follow up and confirm times and flights throughout your final destination. I use them every time that my family travels, and recommend them to all my friends as well.

Beautiful car with on time pick up from Chelsea to JFK. The owner Ohene Akuoku was my driver and…read morehe used the waze app which got me there in a zip. Mr. Akuoku was just a pleasure to talk to. This is a great small business with excellent, diligent service. Couldn't recommend it more.

Extremely professional and courteous. Thank you for making my airport travels as easy as possible…read more Highly recommend to anyone looking for a car service that will exceed your expectations. They put the client first and that's hard to find these days! Thanks, Malik!

Goat service save my day I was running late for a meeting no other driver could get to the airport…read morepickup faster. The drive came right on time he knew some shortcuts eta was 45 minutes we arrived at our destination in 40 minutes. Thank you guys, I appreciate it